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Best Western Hotel Flora
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When would you like to stay at the Best Western Hotel Flora?
Top
Based on
205
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Nader
With friends
Abu Dhabi,
United Arab Emirates
October 30, 2009
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Clean nice new rooms, very helpful staff, nice breakfast, perfect location just next to the old bridge. No view of the river. but for that price its ok. who needs a view anyway. |
9.5 |
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Mohamed
Young couple
Abu Dhabi,
United Arab Emirates
October 15, 2009
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The location is perfect The bed is not comfortable and too small..they should put king size bed in the double rooms. |
7.5 |
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Youmei
Mature couple
Shanghai,
China
October 15, 2009
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The hotel has a good location just between the Chapple bridge and the railway station. It's very convient for us for taking trains to travel around. The bed is too small. |
7.5 |
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Anonymous
Solo traveller
Switzerland
October 4, 2009
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location While i was in the room in the morning, there was someone knock on the door and open the door. I think that must be housekeeping staff but he/she did say anything before open the door. This is not really good manner and not professional as 4 stars hotel staff. |
8 |
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David
Mature couple
Dubai,
United Arab Emirates
September 27, 2009
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Wonderful location close to the lake and to the railway station Incredibly noisy location |
6.5 |
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James
Solo traveller
Mt. Prospect,
United States of America
September 26, 2009
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Price, location, comfort, breakfast. Hotel staff did not tend to broken, missing items in my room, at all, during my stay. Not good as far as service is concerned. |
6.5 |
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Sohale
Mature couple
Mumbai,
India
September 15, 2009
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The hotel is very well located. We did not have to spend a single franc for travelling in Luzern. Absolutely everything is within walking distance of a few minutes. The hotel is across the street from the train station, which is very helpful since you have to lug your own bags in Europe. The bus station, the ferry pier are similarly a couple of minutes away. The best restaurants near the chapel bridge, the car free old tow are just a few minutes walk away. The rooms are newly refurbished, big bathrooms and are maintained spotlessly clean. The breakfast is varied & pretty extensive. We did not have to repeat a single dish over the three days we stayed. The chf 10 discount card per person at the restaurant for dinner was a very nich touch. |
9 |
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Anonymous
Young couple
Greece
September 13, 2009
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Underground parking (safety), very close to the city center and market. |
6 |
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Anonymous
Mature couple
United Kingdom
August 27, 2009
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It was dreadful |
3 |
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Vikas
Young couple
Dubai,
United Arab Emirates
August 26, 2009
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Good location just 2 mins walk from the train station , hotel staff was helpful , room was nice and clean . Breakfast buffet was good. Had a good time there. |
9.5 |
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Dr.
Family with young children
RAS AL KHAIMAH,
United Arab Emirates
August 26, 2009
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its location is just perfect. |
9.5 |
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Leonard
Solo traveller
Guildford,
United Kingdom
August 26, 2009
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I was given an upgraded room at no extra cost (without asking). The conveninece of bar/brasserie was helpful. |
8 |
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Sylvia
Solo traveller
ramat gan,
Israel
August 21, 2009
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The convenient situation minutes from the station and major sites and also the excellent restaurant on the spot. |
8 |
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Satish
Mature couple
Shimla,
India
August 9, 2009
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staff was helpful. on our request, they supplied us with electric iron & board |
7.5 |
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Andrew
Family with young children
London,
United Kingdom
August 8, 2009
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Hotel staff very polite and effecient. We all enjoyed our stay. Parking costs |
7.5 |
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Anonymous
Mature couple
Switzerland
August 6, 2009
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The Location is great, just a few steps to the Train Station and the Old City is just across the lake. The price for a double room is very reasonable (for a place like Switzerland), and the food in the Brasserie is great and fairly-priced. The staff is so friendly and helpful! The negative reviews are not fair to this hotel...Air-conditioning in summer is a definite plus and worked well. Luzern is a lovely city, but the hotel unfortunately has no view of the lake. Also the twin beds put together (to make a double bed) has a gap in the middle, and the mattress and pillows are not firm so thus not very comfortable. They should purchase REAL double or queen-sized beds and this would make the hotel just perfect! |
7.5 |
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Susan
Young couple
Goodwood,
Australia
August 1, 2009
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staff were fabulous! so very helpful and accommodating. Great location, super close to attractions and also the train station. A little pricey but then everything in Switzerland is! |
9.5 |
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Russell
Young couple
London,
United Kingdom
August 1, 2009
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Clean modern rooms in a good location |
10 |
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Anonymous
With friends
Belgium
July 29, 2009
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Big rooms, friendly staff, clean, excellent breakfast |
10 |
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Vidhu
Young couple
New Delhi,
India
July 29, 2009
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Proximity to the City Centre and the train station On being requested for an adapter,the guy at the reception in the night shift was exceptionally rude. |
6.3 |
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Heidi
Family with young children
The Hague,
Netherlands
July 26, 2009
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Excellent location within walking distance of most of the major sights in Luzern. Room was small and shabby. Definitely not the 4-star it claims to be. We had requested a Delux room with a rollaway bed. The hotel did manage to deliver, but it was a tight squeeze! The end of the bedframe of the rollaway had to be forced under the side table of the main bed and the 2 chairs in the room removed in order to fit it in. We managed for 1 night, but would not have been comfortable for any more than that. Quality of furnishings was also very basic and a bit worn around the edges. |
5 |
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Anonymous
Young couple
Hong Kong
July 25, 2009
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Excellent location to train station as well as old town. Newly furnished. Air-conditioned. Good breakfast. They have an augmented service for you to choose the kind of pillow! The bristo serves good value dinner too. A service request card was given when we check in. One request was "hot water kettle". We phone reception accordingly and the reply was "was it a hot water kettle?" |
7 |
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Anonymous
Solo traveller
Israel
July 24, 2009
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it was close to the senter the room look forlorn |
5 |
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Dwiyanto
Family with young children
Jakarta,
Indonesia
July 13, 2009
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Good location; clean; easy parking; helpful staff price is little bit above the average compare to other European city; london; paris |
7.5 |
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Looi
Mature couple
Singapore,
Singapore
July 13, 2009
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Location was excellent. Room was clean, comfortable and new. Breakfast spread was good. Love it! The pillows were extremely flat. Though we were offered to choose our pillows, we did not bother to do so. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
Customers viewing this hotel are often interested in these hotels as well:
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Best Western Hotel Krone  The Best Western Hotel Krone is a beautiful "Old Town Hotel" with family atmosphere and comfortable rooms. If you are hungry let yourself be spoiled in the cozy restaurant. |
Hotel Des Alpes In the pedestrian zone in the heart of Lucerne, right at the historic Kapellbrücke (Chapel Bridge), where the Reuss river leaves Lake Lucerne, you will find the lovely Hotel Des Alpes. |
NH Luzern Hotel 300 metres from the lake, 5 minutes from the A2 highway exits Zentrum (centre) and Süd (south) and a 10-minute walk from the train station, this is a convenient and cosy place to stay. |
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