Best Western Hotel Montana

Since the hotel was near to the train station and I was arriving at 6:30am for a job interview at 4PM I asked for the first available room. Even though they had agreed over the phone that I could take a room as soon as it became available, when I arrived the girl at the desk was adamant that the room would only be available either at check-in (2pm) or earliest at possible 11AM and said, good-bye. Didn't even offer me breakfast which was included in the reservation (I wasn't staying over night so I wouldn't use my breakfast the next day). After walking around the city for over 2 hours and waiting in the lobby from 9-9:40 they told me a room had finally come available after I complained. The room's curtains were hideous btw.

The Hotel is very close to Zurich HB (main railway station), and the tour bus departure point, so it made getting around very easy. The room was small, but well laid out. The room had recently been redecorated so it was very nice and modern. The buffet breakfast was very good, and had a good selection of hot and cold food. A good value hotel in an expensive city! I also enjoyed a very delicious evening meal in the hotel's restaurant.

Pillows in Swiss hotels (not just this one!) are very large, rectangular and flat. If you are used to having a nice thick pillow, you might find them uncomfortable. There also wasn't any tea/coffee making facilities in the room (but the information brochure said that staff would happily supply free hot drinks on request).

Nice design of the hotel, nice breakfast

They started to clean some rooms before 8.00 AM - noisy.

Very clean, centrally located hotel

The hotel is near the main train station and not far from the city center.

Proximity to the railway station and the city, close to everything. Comfortable, reasonably priced, good value for money. The breakfast was very good too.

We can't think of anything we didn't like. We were happy to stay there and would book again

hotel was very near to train and tram stations , thus was easy for us to travel to and fro

size of the tripple room and the bed and linen provided to us was of poor quality. The third bed was like a campcot for kids very uncomfortable.

Ideal location near the station and easy walk from city centre.

I upgraded as original room was very small.

great hotel to stay, near station easy to go sight seeing .

The rooms are all new renovated

The room provided was of a high standard of presentation and cleanliness and the breakfast menu included in the tariff was quite good with a range of choices. Very easy walk to the railway station - only 5 minutes easy stroll.

There were three downsides experienced; first there is no airconditioning in the rooms. We stayed during a warm (but not hot) period and the room was very stuffy with no air circulation - window opened only minimally - after packing in the morning ready to leave we felt like we needed another shower. Secondly, wi-fi cost was too high for the service available and thirdly; cost of inhouse meal was too high for most travellers, we used external facilities, of which there are plenty amidst the 200 shops across 2 levels at the railway station.

renovated, nice hotel comparing to the price.

Good Breakfast

Small rooms, no airconditioning or even a fan in the room and on opening the windows very noisy street,Felt as if I was sleeping on a street, not kettle/coffee maker in the room(requested that at the time of booking due to young kids food requirements. Worn out duvets with feathers coming out. Very Uncomfortable pillows, no showergel/shampoo/soap on arrival in the room and only got it next day despite reporting it to the reception. No consideration for prior request for an extra bed because of young kids staying in the same room. Unhelpful hotel staff.My 6 yrs old son also noticed the poor standard of the hotel and said this is a horrible hotel, as we stayed in hotels in Geneva and Lauterbrunnen prior to arrival and staff was very consid