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Bodmenstrasse 21, 3920 Zermatt, Switzerland – Show map
Excellent location – rated 9.4/10! (score from 404 reviews)
Rated by guests after their stay at Best Western Hotel Butterfly.
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387 properties in Zermatt
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404 verified reviews
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Best Western Hotel Butterfly's staff speaks: Italian, French, English, German
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Ski Storage, Ski Passes Available
Skiing, Pool Table, Hiking, Sauna, Solarium, Massage, Turkish/Steam Bath
Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Italian, French, English, German
2:00 PM - 11:00 PM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 6 years stays free of charge when using existing beds.
One child from 0 to 2 years stays free of charge in a crib.
One older child or adult is charged CHF 65 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 404 reviews
Value for money
Show reviews from:
Close to the ski lifts in Zermatt, Best Western Alpen Resort Hotel features a spa center, a restaurant, and spacious rooms with cable TV.
Score from 508 reviews Very good
In a quiet location of Zermatt, Hotel Garni Romantica offers a garden, free WiFi, and rooms with flat-screen cable TV.
Score from 84 reviews Wonderful
The Hotel Derby is in a very central location on the main street of Zermatt, 165 ft from the train station and the Gornergrat Railroad and a 5-minute walk from the Sunnegga Cable Car.
Score from 129 reviews Very good
The Hotel Ambiance in Zermatt offers unobstructed views of the Matterhorn from most of its rooms, gourmet cuisine, free Wi-Fi and a modern spa and fitness area.
Score from 94 reviews Wonderful
Service was great and the 'buggy' was there when we got off the train. Ride to the hotel was a mere 2 minutes away and the guy helped us with the luggage. We got ourselves a room on the higher floor with balcony. Nice view of the alps. Got some dry beef, cheese and wine from Coop nearby and had a small picnic lunch at the balcony. Priceless. Nicholas at the reception was very friendly and helpful
The hotel is close to the Zermatt train station. The Gornegrat Bahn is just opposite of the Zermatt train station. The hotel is not new, but it has all the facilities and amenities as it is expected. Rooms we booked are nest to one another and have a small balcony. The bed, mattress are comfortable.
Should the front desk of the hotel have been more helpful, the hotel would be almost perfect. Yes, when we asked, she replied. But, it was too short a reply; not enough to help us made our decision. However; it did not spoil our day as we can get our information from the Tourist Information at the Zermatt train station.
Location and services. Restaurant offered excellent food and service.
Room temperature was too hot for sleeping comfortably.
We enjoyed our stay...helpful staff, location and very good breakfast
A pretty hotel with comfortable room. The buffet breakfast that also had bacon and eggs was included in the price.
All was fine.
Good variety for breakfast
Great atmosphere and very helpful front desk.
I like all everything in the hotel.
Great location, near train station. Easy access to shopping, restaurants and hiking trails. The balcony was an added bonus. Had a wonderful stay in Zermatt at the Hotel Butterfly!
Everything - the staff were warm and helpful and personable; the hotel is just darling; the town is darling; perfect place to stay and enjoy a wonderful little town.
The comfort and asthetic appeal. The location, right in the middle of everything. The easy walk to the railroad station. And it had a great breakfast buffet too.
The shower curtain.
Close to train station Clean and comfortable room
Slow wifi Not quite helpful staff
Helpful staff Position in town Close to railway station Staff made a plan to serve breakfast early as we had a train to catch
central location quiet rooms big rooms/bathrooms nice view
The staff was so helpful and friendly. The hotel was sold out and we were upgraded to the owner's suite. What a treat!! Comfortable beds, beautiful bathroom, extraordinary suite!! The balcony had beautiful flowers. The breakfast was extraordinary!! The hotel is very close to the train station. It is one block off the main street in a quiet area. Everything was wonderful! Did not want to leave.
The location is just around the corner from the train station making it ideal. It's only a short walk to the mountain railway line and ten mins to the cable car. A supermarket is close by. Breakfast was nice and the coffee hot.
Wonderful hotel. Great breakfast with lots of variety. Friendly staff! Gerat room with a balcony. Just such a pleasant experience.
The hotel and amenities were excellent. We had a comfortable roomy room with small but adequate balcony giving a nice view of the mountains. Breakfasts were very good. The staff were very helpful at all times
The flowers on the balcony were withered from neglect. And the tv reception was spotty.
Location, staff, breakfast
Location, good breakfast, great room
Great location.Very helpful receptionist even lent me her walking sticks. Breakfast staff were very friendly and breakfast was excellent.
Free transport at the train station and from hotel. Lots of flowers at the balcony.
Soap dispenser is not user friendly/
The hotel is two minutes walk from the station and is very conveniently located. Rooms are good with all facilities. Above all their management team is very helpful. Would recommend strongly.
A little steep price
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