Our only criticism of the hotel was that the 2 coffee pods per day for our in-room coffee maker were not replaced on 3 out of the 7 days we stayed. It was frustrating returning from a day out to find a coffee machine with no coffee - and the hotel provided no milk (not even long life pods or powdered milk in sachets). The hotel offered additional coffee pods for 4CHF each!
The hotel is situated a few hundred metres above the centre of Villars and there is a small mountain railway stop (Roche Grise) adjacent to the hotel. The hotel offers a complimentary shuttle to and from the village but frustratingly this can not be pre-booked even when departing the hotel to catch a train/plane with luggage, although it was always available when we needed it.
During the winter season, if you are not a skier there is not a great deal to do in Villars. The scenery is stunning but we found hardly any walks and these were not properly marked. The available walking maps were not very accurate or useful.
Chalet RoyAlp Hotel & Spa is a beautifully constructed and well appointed hotel which is generally well run and managed. The rooms are certainly very comfortable with all amenities. As frequent visitors to the Swiss Alps, I can say that this was probably the most spacious and best appointed room we have stayed in.
The inclusive and very extensive buffet breakfast boasted every possible food preference. The hotel director (Philippe) was often present at breakfast, greeting guests.
The two à la carte restaurants (one offering gourmet food and the other with Swiss specialities including fondu) offered a good selection and the standard of cuisine was very high. However, if you are on holiday with children, the food was quite fancy and pretty expensive. It was a shame that they did not offer a fixed price daily menu which might have suited families staying for a few days. Visiting other local restaurants in Villars almost seemed to be encouraged and the hotel Concierge was very helpful in booking these.
The hotel spa facilities and pool are excellent although my wife and I found the pool temperature rather chilly and the treatments offered by the spa were quite pricey. Most days the spa and pool were not open until 9:30am.