Mercure Hotel Europe Basel  

This is the first time I've ever written a review of a hotel, but unfortunately found the room unacceptable. We were on the same side as the trams, and although the windows were closed and the fan was on, the trams were so loud it was like the Woody Allen movie where he grows up under the Coney Island cyclone. Except that it wasn't funny.

Free internet, easy transport, shampoos

The patio between main building and residence when snowing

The staff was accommodating.

* Ironing facilities - is located in a stairwell going down stairs from the 6th floor opposite the lifts which is very inappropriate for a so called 4star hotel. Ironing board was the lenght of my formal long sleave shirt. * Star rating should be down graded, its had a small 19" TV in room and very outdated decor. * Over priced for its facilities and features. Would not rebook this hotel for business travellers. * Certainly not worth its 4star rating. * There are other 3.5 star hotels in Basel which are alot better than this hotel. * Most 4star hotel has free internet, not this hotel.

Tram line is in front of the hotel, quite useful to go to city center.

Internet & parking is a little expensive...

Room was clean and comfortable, everything worked well and the staff were helpful and friendly.

We thought that the price of breakfast at 27 chf was too much, so did not eat in the hotel.

Good location and comfortable rooms

Getting a bit old and it is showing. Breakfast should be included in the price, as should internet. The breakfast was very expensive, for what it was.

Nice hotel in a nice city. A very good breakfast. Excellent service from staff.

Recommend that Internet / WiFi is included in room price. Availability of internet is one of my criteria.

Excellent location a few minutes walk from the city centre. Friendly and helpful staff.

Somewhat overpriced.

We were greeted by a male receptionist who was very helpful and could answer all our questions - giving us information on the city and whereabouts. The room was fairly old-fashioned but clean and the beds very comfortable. The bathroom was also very clean and a very good size. There are several restaurants, bars and coffee houses close to the hotel and we found a great little pizza place for supper and a coffee house for breakfast, as travelling with children can be a little tricky with regards to food. We were only five minutes walk from the old town and the Rhein which is very beautiful and all the tram rides were included in the hotel booking. Would definitely stay there again.

cleanliness and pleasant staff at reception. rooms very pleasant.

very noisy tram!!

Location for business and for accessing local transport.

Rooms were too warm, pretty bog standard furnishings. It was clean enough though and the staff provided an extra bed for my 6 year old free of charge. The internet access was unpredictable and I was amazed I had to pay for it. Any other hotels I have stayed at recently provide free internet access. I would urge Mercure to catch up here, otherwise I feel I am being ripped off. I will not be staying at a Mercure hotel again because of this.

It was definitely too hot and dry in the room and no way to reduce the temperature. We tried to keep the window open but temperature did not reduce at all and the noise from outside was very annoying.

Bien situé

Petites chambres pour un 4 étoiles, internet payant; je trouve de plus inadmissible de se voir facturer les petits déjeuners, alors qu'il n'est mentionné ni lors du check in, ni à l'entrée du restaurant, ni lors du service que celui-ci sera payant et 27fr par personne qui plus est!!!