Excelsior

Friendliness of staff and its proximity to all the Gare de Cornavin

The small screen of the TV. Also if possible TV should be at normal high length to avoid straining eyes.

Very convenient location.

Staff very friendly, helpful. Rooms kept very clean, tidy. Free Wi-Fi. Next to fantastic supermarket, near trams and central train station, but not too close. Really good value for Geneva.

Larger desk in room for working.

good connection with all parts of Geneva

one of the reasons i chose excelsior was due to earlier reviews, which said the hotel was very clean. this is very much true. even though it is in an old building and at the first sight may seem not that fancy, it has all the comfort and facilities you require for a comfortable stay. location is excellent, walking distance from main train station and the lake, bus terminal for sightseeing tours and tourist information office. breakfast is not great, but enough, and the dinner at the same restaurant in the evening is pretty good at a reasonable price. hotel also has elevator. there's a coffee-room type room on the ground floor for meetings/work, rooms are reasonable size, clean, with all the basic amenities, staff very friendly and helpful

Good location, very clean and comfort room equiped with all necessary things. Good price and very kind staf.

Poor breakfast.

Very friendly and polite personnel, although we arrived 2 hours before official check-in I've got accomodation very quickly; rooms are really clean, though the building is old. Delicious croissants for breakfast :-) and of course very convenient location

Air conditioning (I would never choose this hotel in summer); more services (E.G. electric adapter), and the most improtant is integrity: after returning home I've found that 4 taxi calls were charded (instead of 2 in reality) - unfortunately I haven't checked the bill during check- out have being accustomed to Swiss honesty and punctiliousness - trifle but unpleasant.

clean, breakfast not lavish but ok, very good internet connection. Staff was kind and helpful

The staff were very helpful and good English was spoken. The room was spotless and there were plenty of TV channels to choose from. The hotel had a relaxed feel about it, although it was very professionally run. I have no complaints about the facilities, although it is a small hotel so did not have things such as spa/leisure facilities. It is very convenient for the city centre and is close to the main train/tram/bus station, so getting about was easy.

There was no air conditioning. The temperature during my stay was in the mid-20s Centigrade, but the week beforehand it was in the low 30s. This had the effect of warming up the hotel to the point where you had to have a window open for cooling, but this then made the room quite noisy if one's room was facing the street (as mine was). It is a real shame because I could not find fault in any other way, but in high summer this could be a real problem with comfort at night.

Very sad to have this kind of experience. The staff are misleading the clients regarding the car in so call "reasonable price in the city" for parking: we payed 81 Swiss Franks for 3 days to park our car where they direct us to. I do not recommend the place if you travel by car, nor if you have small children, nor if you want to be in a clean and safe area of Geneva. The staff are not prepare for daily traveler questions: they ether do not know or they give wrong information. Breakfast is basic. Room was large, clean, not AC, view to a run down interior court. For a 2 star hotel, the price is to high and the service is lousy. the only positive one was the third bed was a good and comfortable one.

The hotel should provide parking or pay it for the clients. Train the staff accordingly: they do not know directions in Geneva, they should offer basic service like sending out greeting cards for they own customers. And a very important one: the ones in our room where terrible.

Centrally located; basics are provided; nice staff.

With the summer heat, my room was extremely hot and the lack of air conditioning made it very unconfortable during the night, even with an open widow.

I hope they had more variety in their breakfast.

Clean rooms, polite and helpful hotel staff

No coffee facilities and no air conditioning in rooms