Made a silly mistake when intending to book for 2 nights in December but did not realize the month shifted back to July during booking.
Considered by hotel as no show and full cost of CF760 charged. This is a big penalty for an inadvertent mistake. Asked the hotel for sympathetic consideration but received the reply that "you say you have made a silly mistake, but why do we have pay for your mistake. Why do we have to suffer loss?"
Well, I wonder this is a good way to treat a customer. A kid drops an ice-cream in McDonald's or a customer spills his coffee in Starbucks, it's possible they may be comforted with a complimentary replacement. They don't have to do that but this will be good customer care.
For this hotel, there is no alternative the hotel would offer to ease the hurt to the customer. Sorry full room costs for 2 nights are charged, and my family have no opportunity to experience the hotel facilities and service. For what I have experienced, I can only give a low rating.
Nothing. No chance to actually experience it.