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Property Highlights

Free WiFi

Places of Interest:

Chapel Bridge (0.2 miles) Musegg Wall (0.2 miles) Hertenstein street (0.1 miles)
Show map Hotel Falken

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Newest reviews for Hotel Falken

  • John
    August 27, 2014



  • Anonymous
    August 25, 2014

    - The hotel room as not clean - Room was congested - WIFI getting disconnected - After 2230 all staff leave and no one to help you


  • Hung
      Hong Kong
    August 22, 2014

    good location , in the centre of city

    room is too small with limited facilities & inadequate fan/no air condition, too close to pedestrian street.


  • Patrick
      United Arab Emirates
    August 21, 2014

    The hotel is well located . . . Close to the station and in the heart of Lucerne city. Supermarkets and eating outlets are within the vicinity. Anna, the receptionist was friendly and co-operative.

    The rooms are very small for a family of 4. The lighting in rooms poor and the bath/ toilet too cramped up


  • Anonymous
    August 8, 2014

    Excellent staff. Really helpful and polite and patient and showed me the easiest way to the sightseeings I wanted to go. Location close to everything.

    Room a bit small. But not a problem for one night stay.


  • Simon
      United Kingdom
    August 5, 2014

    Fantastic location, comfy beds.

    Breakfast off-site, wifi, v small room for 5 people.


  • Russell
      New Zealand
    August 2, 2014

    Price, location and staff great. Good storage for bikes.

    A very very small and poorly maintained room and bathroom. Couldn't even close the bathroom door.


  • Anonymous
      Hong Kong
    July 27, 2014

    Easy access. The staff are very nice and helpful.

    The room is a bit small.


  • Yuhang
      United Kingdom
    July 16, 2014

    Friendly staff, good location

    Breakfast is outside the hotel; room is really small.


  • Jose
    July 6, 2014


    They try to charge you if you pay with credit card. Small rooms and, if in the last floor, with low ceilings. Poor window blinds in sky windows means you wake up earlier that you want.


  • Stephen
      United Kingdom
    June 30, 2014

    Very small rooms for 3 people


  • Mauro
    June 30, 2014

    Door couldn't be easily locked and instead of fixing it they just asked to keep trying. Other people having the same issue


  • Peter
      United States of America
    June 29, 2014

    Convenient location, right in Altstadt - walking distance from train station - comfortable beds - strong AC (some rooms don't have AC)

    Very small rooms, including very small bathroom


  • Hoang
      Czech Republic
    June 26, 2014

    The staff is very usefull. Great location.


  • Cynthia
      United States of America
    June 23, 2014


    Room was too small for 4 people


  • Nathan
      United States of America
    June 22, 2014

    Mini bar at check in frpmt desk Awesome!

    Bad wifi


  • Loong
    June 20, 2014

    Good location

    Small and squeeze for 4. Only 1 small fan for the room


  • Hsinyin
    June 20, 2014

    Good location.

    Extra charge if pay by Credit Card, this is not disclosure in advanced. No body at front desk before 10AM and after 11PM which make female single traveller dangerous. Cost performance is not worthy as 2-star hotel for either Luzern or Zurich.


  • Linda
      United Kingdom
    June 13, 2014

    Central location. Staff very nice.

    The most expensive hotel on our whole tour. Bed was dreadfully uncomfortable. Very noisy at night time. Bathroom so tiny you nearly had to stand in the shower to close the door. Attic room very small with sloping ceiling which I kept bumping into. Was sent to a local café with a ticket for our breakfast (not open til 10am one day). Despite reserving a parking space for our motorcycle, was told not available. On insistence it was arranged at great expense per day.


  • Pavan
    June 11, 2014

    location - it is in the center of Luzern and just behind shopping street.

    size of room was very small for the cost.


  • Anonymous
    June 10, 2014

    Receptionist was outstanding in her friendliness and service. Room was good, clean, with good beds. Short, level walk to train station. Nice to be so close to sites of old town.


  • Erlinda
    June 3, 2014

    The staff were very helpful and nice! Reachable from train station. highly recommended!

    Just felt so strange that the front desk are not 24hours


  • Deanna
      United Kingdom
    June 1, 2014

    The receptionist was very welcoming and gave us lots of tips during our short stay. It is in a very good location with walking distance to all the main sights. It was raining on our last day and the receptionist offered her umbrella for us to borrow for the day. That is what you call excellent service :)

    The only negative was the pillows in the room however that could just be personal preference and is not a major issue.


  • Natruethai
    June 1, 2014

    The location is fantastic.

    WiFi very slow and limit time to use. Staff promise me to give the bill before check out but nothing!!


  • Thana
    June 1, 2014

    Nice location and romantic place.


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