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Newest reviews for Grand Hotel Villa Castagnola au Lac

  • Vladimir
    September 16, 2014

    - Good staff - Nice breakfasts - OK location - Nice music in the reception lounge by live pianist

    - For our honeymoon we got a bed with plastic roses leaves and that was it. No wine, no desert, nothing ( - Outside restaurant was very very bad. Waiter didn't know a word in english. Bread was not fresh. Even though it was a daytime and there was only one table occupied (ours) everything was so so so slow ( Never eat there.


  • Charles
      United Kingdom
    September 9, 2014

    The staff were always attentive and helpful. An excellent hotel in all sorts of way.

    Nothing really.


  • Odercio
    September 2, 2014

    All right


  • Ashraf
      Saudi Arabia
    August 23, 2014




  • Nancy
    August 20, 2014

    Our suits are very nice, with a spectacular view of Lugano lake. Food is wonderful from the restaurant. Not far from Lugano central area.

    Nothing during our stay.


  • Tereska
      United States of America
    August 20, 2014

    Love everything in this place, our room was beautiful 2 bedroom suite with 2 balconies, delicious cuisine and romantic classy ambiance. Great location close to all activities in and on Lugano

    Leaving my balcony


  • Anonymous
      United States of America
    August 18, 2014

    Incredible value-- we stayed in several other hotels-- similarly priced-- that weren't nearly as good.



  • Christine
      United States of America
    August 17, 2014

    Beautiful hotel. Excellent service, perfect location, wonderful views, Great views. Truly first class hotel. Would love to come again.



  • Derek
    August 8, 2014

    The hotel is pure luxury. Beautiful room, luxurious throughout hotel.

    Very very very expensive.


  • Abdullah
      Saudi Arabia
    August 4, 2014

    the view

    air conditioning is poor and the suite is very old


  • James
      United States of America
    July 29, 2014

    This is an amazing 5-star hotel. We stayed in a suite and loved the accommodations, the service, and the serene location and views. This is an expensive getaway but well worth it if you want to kick back, relax and enjoy life, even if only for a few days.


  • Anonymous
    July 23, 2014

    location, perfect service, beautiful rooms, gardens, restaurants

    absolutely nothing


  • Tessa
    July 4, 2014

    nice location walking distance to city centre great swimming pool very good food good bed

    small bathroom couch was an extra bed; poor in this room curtains poor didn't take rest of eaten fruit away in the evening


  • Robert
    June 29, 2014

    We spent a long weekend at the hotel and enjoyed our stay immensely. The room we had was exactly as we expected, it was roomy, clean and the view was great. The check-in was smooth and friendly. We found all the staff very accommodating, whether it be at the reception desk or at the restaurant. I read many reviews prior to booking this hotel. For those who had a bad experience there, you must have picked one of "those days" because we had a great stay there. The location is a little way from the main centre of Lugano, but in my opinion, that only helps to preserve the beauty of the place. In all honestly, it is really not that far if you don't mind a nice walk along the lake, through a park to get to the busier centre. We did it several time and found the stroll very enjoyable. I would thoroughly recommend this hotel if you are looking for a very nice hotel in Lugano.

    Really nothing not to like.


  • Anonymous
      United Kingdom
    June 23, 2014

    Lovely room with view of the lake from our balcony. Very efficient, friendly and professional staff. Very nice breakfast.Short walk to town centre or take the frequent bus service.

    Restaurant is expensive though we are glad we tried it once.


  • Hind
      United Arab Emirates
    June 22, 2014

    It's a truly amazing hotel, never been to a relaxing hotel like that in my life. The staff are amazing, and the service was superior. It's a truly relaxing hotel.

    There isn't a valet parking service, and you can hardly find a parking to park your car at night.


  • Ruhiyya
    June 13, 2014

    everything, the best hotel in Lugano


  • Joe
    May 29, 2014

    Beautiful decor great staff

    A little isolated Poor wifi


  • Hugo
    May 6, 2014

    The location of the hotel and very friendly staff.

    Being a 5 stars hotel, one expects (though one pays) an excellent service. This was not the case in: - there was no one at the entrance of the hotel to carry our luggage; - the room was over heated (almost a sauna); - I had dinner in the room and the meal came uncovered - result: I ate a cold steak! :( - the complicated WIFI connection (always getting disconnected)


  • Abdulrhman
    March 27, 2014


    Roomservice menu


  • Viacheslav
    March 6, 2014

    construction on site


  • Anonymous
    February 15, 2014

    Very nice elegant hotel, luxury rooms..excellent friendly staff... Very attentive to every need.. We enjoyed our honeymoon!

    The only comment was the croissant in breakfast... We can say that the hotel should consider a different pastry sources!


  • Anonymous
    December 7, 2013

    Location; the private beach

    Run down facilities; terrible mixture of various interior designs; "collection" of cheap travel memorabilia not suitable for five star hotel; Ikea furnishing; very lousy concierge


  • Daniele
    October 29, 2013

    Best hotel ever. Great view. Great indoor swimming pool. The restaurant is shocking!


  • Jon
      United Kingdom
    October 5, 2013

    The best Hotel we have ever stayed in. The staff were helpful and friendly and the hotel itself was absolutely first class. Everything was so clean. An expensive hotel but if you want luxury then its worth it.


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