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Bahnhofstrasse 55, 3920 Zermatt, Switzerland – Show map
Excellent location – rated 9.6/10! (score from 78 reviews)
Rated by guests after their stay at Grand Hotel Zermatterhof.
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78 verified reviews
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Grand Hotel Zermatterhof's staff speaks: German
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Ski Storage, Ski School, Ski Passes Available
Tennis Court, Skiing, Hiking, Cycling, Mini Golf, Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Game Room, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Packed Lunches, 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 8 years stays free of charge when using existing beds.
One child from 0 to 2 years stays free of charge in a crib.
All older children or adults are charged CHF 250 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 2.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 78 reviews
Value for money
Show reviews from:
On a quiet side street next to the Gornergratbahn Train Station and 110 yards from Zermatt Train Station, the 4-star Schlosshotel was renovated in summer 2012 and features an elegant Alpine atmosphere...
Score from 555 reviews Wonderful
Located in the center of Zermatt, Backstage Boutique Hotel is a newly designed hotel. Opening in December 2010, it offers uniquely furnished rooms with open fire places and free Wi-Fi.
Score from 318 reviews Wonderful
A member of “Leading Hotels of the World,” the 5-star Mont Cervin Palace was opened in 1851. It is in the heart of Zermatt, 330 yards from the train station.
Score from 84 reviews Wonderful
The Swiss Alpine Hotel Allalin right in the center of Zermatt, halfway between the station and the cable car, offers free shuttle service between the train station and the hotel (7:30 a.m.
Score from 291 reviews Wonderful
Expected a bit more for the money but overall a good property. Some staff could have been more cheerful. Dropped off with a city taxi which was a bit disappointing
only one thing which we found not so good, was the waiting to be served for coffee and tee
Fantastic service, attentive (but not in your face) staff, good spa facilities.
Room decoration is a bit outdated.
This hotel nothing to dont like its classic modern and every room has a great view. And they give a gift for staying when you chech out, what a lovely hotel.
Nothing at all
the location is incredible, staff very friendly, Zermatt is a magical place.
your weather refused to co-operate.
Friendly Staff. Excellent location. The Spa is nice. Got some great recommendations from the concierge for hikes and other activities to do in Zermatt. Overall I have enjoyed my stay here and would recommend it to anyone.
Excellent staff and service
Little storage space in more basic rooms
The nee suite was amazing. The entire hotel staff are the kindest ever. Location superb. The pool and wet rooms excellent.
Gym too small not well equiped. Changing rooms are mixed.
Returning to the Grand Zermatterhof is like going home. From the phone call from the concierge to find out what time to collect us from the station to the warm welcome from reception and relaxed check in process with a complimentary drink from the bar whilst sat in the lounge area to the incredibly friendly and efficient staff in the bars and restaurant make this hotel the only place to stay in Zermatt. It is also unusual but nice to find that the fantastic General Manager is around to meet and speak to guests both daytime and evening. He truly cares for the comfort of his guests and he leads his entire team by example. I cant remember the last time that almost every member of staff welcomed us when using services in any department using our names. A truly remarkable hotel indeed. This summer there is some refurbishment work being carried out to further improve the facilities which can only make the guest experience even better though I am not sure how you can improve what is already incredible. I would add that I own a few hotels in the UK and would be proud if they give the same level of comfort, service and general experience that the Grand Zermatterhof gives to its guests. We look forward to returning again next year.
Nothing! Anyone who finds fault with this hotel could never be pleased.
The facilities and the quality of service at the hotel are world class. Spotless!
The best hotel in Zermatt by far with fantastic location, walking distance to all restaurants, bars and shops, great facilities with beautiful pool and spa, amazing views of the Matterhorn and very friendly and helpful staff. From the moment we were collected at the station by horse and coach to the friendly boot room staff dropping our skis off 5 days later what a great hotel. Bright ornate breakfast room, sitting out on the restaurant terrace with best views of the Matterhorn in town! Will be coming back next year for sure
This is one of the most amazing places I have ever stayed. Surrounded by the Alps, and under the Matterhorn, it is a fairytale setting. The hotel is clasically beautiful. The staff is exceptional and the Spa was wonderful. It simply doesn't get any better.
There is nothing not to like.
Zermatt is breathtakingly beautifull. The village is chocolate box pretty and the toytown elecrtic cars really enhance the clean air experience. The Grand Hotel clearly exemplifies everything that's right about a Swiss resort. Polite and courteous staff where nothing is too much trouble. Spotlessly clean with no sign of decay or deterioration like one may find in say, Courchevel 1850 for example. The ambiance, decor, and general mood of the aged wooden paneling has a tangible feel of history without being up it's own backside. Breakfasts are not an enormous buffet, but rather a tasteful and delicate balance of superb choice without being glutinously American (sorry to my American cousins, but have you seen what you eat at breakfast??). The location, like virtually all the hotels in Zermatt, is central to the village and a short taxi ride to the gondola stations or a few minutes walk to the Gornegrad railway (a fabulous experience). I would heartily recommend the spa and pool. none of this gimicky indoor/outdoor nonesense. A proper sized indoor pool and an excetional spa (wellness facility) that is synonymous with Switzerland
These are personal prefereneces/observations and are in no way a reflection of the hotel or staff of this fine establishment. 1/ Zermatt is eye-wateringly expensive. 2/ The hotel have favoured a particular type of memory foam mattress that was too hot and didn't suit me at all, even though the temperature in the room was easily controlled.. 3/ Being British, I'm not use to such attentive staff and found their level of assitance to be a little overwhelming.
Very nice hotel and excelent location. Services are great, food excellent. If you want the best experience in Zermatt, then chose Zermatterhof.
Extremely helpful and caring concierge. Fantastic spa. Beautiful newly renovated room.
Spa center. Reception. Room service.
Breakfasts are awful and don't correspond to the declared level of hotel.(both service and food range..) The interior needs to update. The real 4* hotel.
Centrally located on the main street with an amazing view of the Matterhorn. We (me, an avid infrequent skier, my husband, a second time skier, and our parents, happy to remain in the comfort of the hotel avoiding the slippery streets and cold) loved our time at the Zermatterhoff. The ice bar in front of the hotel, serving champagne, was frequented and appreciated by my mother and mother in law on a daily basis after brief shopping sprees for grandchildren down the street. The men enjoyed the bar/smoking (including cigars) room which had excellent ventilation. My husband was wooed into the style of skiing where one has a ski room attendant with your rentals ready after a good leisurely breakfast. There was an option to make charges from establishments around Zermatt (from ski rentals to lunch on the mountain) to your room. My husband and I also enjoyed a swim and sauna after a wonderful day on the slopes. Highly recommended - it was the perfect choice for our group (one with high standards)
The service at meals was very very slow. The hot chocolate orders often arrived as warm chocolates. The wait staff's English is so good that they are familiar with colloquial terms (which are not necessarily appropriate when addressing guests). The pool area should enforce swimming protocol - with children as well as their parents/guardians. All minor complaints
The Staff The food The Hotel The Service
The noise from outside Room Service Breakfast was a bit small
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