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Grand Hotel Eden
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When would you like to stay at the Grand Hotel Eden?
Top
Based on
136
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Nigel
Mature couple
Zug,
Switzerland
October 30, 2009
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Very nice room with lake view and well located for both town and railway station. Recommend the dining room for good service, great view and good food. |
8.8 |
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Abdulrahman
Mature couple
riyadh,
Saudi Arabia
October 25, 2009
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it was lovely hotel,clean,wide,good lake view. i like it so much |
10 |
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Yuval
Solo traveller
Beit Zait,
Israel
October 18, 2009
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A little bit old design, but nice atmosphere |
7.5 |
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Abdulmohsen
Young couple
Riyadh,
Saudi Arabia
October 18, 2009
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I dont think is 5 star @ all |
5 |
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Robert
Solo traveller
Scarsdale, New York,
United States of America
September 29, 2009
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I have used this address in Lugano for many years because it has always been a reliable medium sized hotel with a restful view of the lake run in the first class style of the best Swiss hotels. I think the food is very good and service friendly. If you like Swiss type hotels, there is nothing to complain about. I think some non-european travlers could percieve it to be a bit too formal. |
8.5 |
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Halim
Young couple
jeddah,
Saudi Arabia
September 26, 2009
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Location ,staff cooperation. Rate expensisve proportional to quality. |
5.5 |
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Timothy
Solo traveller
Marbleheað,
United States of America
September 22, 2009
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Staff was very gracious and helpful |
6 |
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Sabine
Mature couple
muiderberg,
Netherlands
September 22, 2009
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Staff were very very helpful. We had a bottle of prosecco in the room with 2 glasses because we were celebrating our anniversary and staff congratulated us... very considerate. And the breakfastroom, either sitting inside or outside, has a breathtaking view... a wonderful way to start the day! In the hallways was a strange, chemical smell. |
9.5 |
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Anonymous
Mature couple
United States of America
September 18, 2009
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We liked the elegance of the old hotel. I think I answered most of this question in the first blank. Fortunately, nearly all staff members spoke excellent English. The manager was very likeable and well prepared to run such a large, elegant hotel. All staff members were very good. No air-conditioning in the rooms. It was humid and too warm and room was stuffy. They told us other people were cold. Why didn't they leave on the temperature control system? They did bring us fans, however. |
6.5 |
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Kari
Mature couple
Vantaa,
Finland
August 11, 2009
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Air-conditioning and the shower were excellent. The Breakfast was good, too. Nice location and view to the lake. |
9.5 |
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Anonymous
Family with older children
Oman
August 9, 2009
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breakfast was very poor. room windows were not sound proof. staff hardly speak english. |
4.5 |
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Pierre
Family with older children
Brussels,
Belgium
August 3, 2009
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Warm welcome with free fruits baskets in the rooms. Excellent gastronomic restaurant. Nice sun deck beside the lake. Safe covered garage with valet parking. Room size ok, but a bit too small for the costs. |
8 |
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Anonymous
Family with young children
Saudi Arabia
July 29, 2009
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in mid of lugano furniture, room very very small ,gebaral atmosphere look 30 years ago |
6.5 |
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Anonymous
Mature couple
United States of America
July 21, 2009
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The hotel was very "tired" looking, the mattresses and pillows were very uncomfortable. Room felt claustrophic. Fitness area was inadequate. In short the hotel needs to be renovated or the pictures should be updated to reflect the way it actually looks. |
5 |
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Anonymous
Young couple
Switzerland
July 17, 2009
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our view was amazing..we had a lakeview. our room was huge..it was a nice surprise. also, the welcome fruit basket was good. we also like that a continental breakfast was included in our room rate..the staff was friendly and helpful.. i saw pictures on booking.com for newer rooms. our rooms, although clean and spacious..were the older ones.. |
6.5 |
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Geda
Young couple
Budapest,
Hungary
July 15, 2009
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The best thing was the view from the decking, where people could sunbathe. The hotel is far from a five star hotel. The breakfast was very poor, the beds were uncomfortable, the pillows terrible, the airconditioning was so loud that it was unbearable, yet again, it was hot, so one had to put up with it. The cleaning staff kept coming in, when we had the 'do not disturb' sign on the door...just a poor place! And the price was ridiculously high for all this! |
4.5 |
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Ronald
Mature couple
Zoersel,
Belgium
July 7, 2009
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Hotel service was simply perfect. Nice rooms with fantastic view on lake and city. Very helpful and friendly hotel staff. Large rooms |
10 |
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Alexandre
Young couple
geneve,
Switzerland
July 1, 2009
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the efficiency of the concierge the parking fee, the design of the building from the outside |
10 |
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Liliana
Family with older children
Frauenfeld,
Switzerland
June 16, 2009
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Good service and comfort of the room |
7.5 |
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Philippe
Solo traveller
8802 Kilchberg ZH,
Switzerland
April 9, 2009
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Lovely & charming young lady at reception ;0) |
7 |
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Anonymous
Mature couple
Switzerland
March 30, 2009
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Great staff, very friendly and helpful. Clean rooms. Although generally in good shape, the hotel is very "70- ies" and dated. |
8 |
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Christine
Mature couple
Forest, VA,
United States of America
March 22, 2009
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View from our room was just beautiful. We were upgraded without asking. The suites was a good size and comfortable. Turn down service was good. The resort is overpriced. The facility is a bit old and "tired". The views are great but the facility needs a facelift. The loby is very dated and dark. |
7 |
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Alan
Solo traveller
Castelrea,
Ireland
March 17, 2009
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Truly beautiful hotel, no problems with check in or room service. The room was queit and relaxing and the view was spectacular. I really liked the enormous balcony - perfect for sipping champagne on, |
9 |
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Susan
Solo traveller
DARTMOUTH,
United Kingdom
February 9, 2009
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The hotel is easily acccessible and very comfortable with a pleasant atmosphere. The views are stunning. The staff were all efficient and friendly. It was a little difficult to get my case back along the tunnel because of the steps. |
10 |
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Ibrahim
Young couple
Riyadh,
Saudi Arabia
January 3, 2009
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They upgrade my room to Lake view room. It was big. They have helpful concierge (His name is Emanuuel). He is the best concierge I'v met. Poor breakfast buffet and all TV channels were italian. |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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