Grand Hotel National Luzern  

The Welcome Drink (Prosecco or juice) was a lovely touch, and just what we needed! The location was perfect, looking out over the lake to the snow-capped mountains in the distance. Chopard toiletries in the bathroom were just beautiful, especially the velvet roll containing all the little extras. Rooms were much larger than we expected, and were serviced twice daily. As we were on our honeymoon, we were given a fruit basket and gold flecked champagne, which made us feel very special. The Sunday brunch is huge, and at 59 Euros, fantastic value! Staff were welcoming, and Christoph at the front desk was fabulous - he recommended Fritschi restaurant, which provided one of the most superb meals we have ever had, in a 1602 building which oozed character. A wonderful stay!

Try to avoid a low floor if possible - the bar outside is very close and very noisy, until around 11pm. Difficult to know what the hotel could do to fix this, really.

They upgraded us to a Jr. Suite that faced Lake Lucerne. Needless to say the view was outstanding. They guided us to our room and showed us the features. It had a welcoming gift platter with fruit. It was a spacious room and well appointed. The reception staff were great and very helpful with our many questions. The location is a 10 minute walk across the bridge from the train station.

good location

Breakfast should have been included in the room tariff, all hotels offer this. We were not happy with the check-in process, the staff was not competent. concierge service was not good.

Location is very good. Room is confortable. Nice view of the lake.

The location was excellent and the staff went above and beyond their roles. There was always, some lovely delicacy waiting on our table and every night the bed was turned down and a chocolate left on the pillow. I would recommend this hotel to anyone.

Great Location, 10 minute walk from train station and directly overlooking the lake and mountains. Friendly English speaking staff and luxurious rooms. Pricey but worth it. We upgraded to Lake View and these proved worth the extra expense.

Position by lake, quietness, very nice room, excellent breakfast, cordial staff.

Piano in bar too loud for atmosphere and talking. We love the piano but it was too loud, perhaps an upright piano and no speakers would be better. Shower did not work as it should-it ran hot and cold, needs adjustment.

Beautifully appointed rooms and views of the lake.

No spa. They indicate they have one, but it is only a pool, a tanning bed and one part-time attendant that will give you a massage, when he is not busy. The massage room is like a converted closet. For this grand hotel to call that a spa is completely false advertising. We ended up going to the hotel next door that had a real spa and will probably stay at that hotel next time. Also, the hotel was basically deserted with very few, if any other guests. However, we we asked in advance to have the courtesy vehicle that was constantly parked in front to drop us off at the train station( 5 minute drive at the most), we were told no.

They seem to have messed up my Visa billing. I must clarify with them.

Excellent staff and location and overall ambiance of the hotel

Restaurant close very early in the evening

The hotel was located on Lake Lucerne and the view from the balcony was spectacular. Would defintely make sure that you have a lake room with a balcony.

The staff service was excellent. I had organized a European Vacation for a group of eight and the staff at the Grand Hotel were of great assistance.

There was a problem with the Internet. It is imperative that service be readily available at all times for business.

the lake and the bed linen and towels

the hotel seemed empty except for the outside areas of food etc.the room and bathroom were too congested no room to move about