Grand Hotel Regina  

- Excellent location - Extremely friendly and hospitable staff and always ready to go an extra mile to convey the message "we care" - Loved it and would go again!!

The best thing was that the hotel staff were very nice and service oriented. The location of the hotel is also excellent. The only thing is that the rooms specially the bathrooms need to be updated a little bit. But over all I recommend this hotel and I would go back there again. The nice staff this hotel has, adds a lot of charm to it and makes it a good place to say at specially when you have kids.

just the old rooms, specially bathrooms need renovation. And it could be because of this that the rooms don't seem to be very clean.

The staff were very friendly and the breakfast was great. We also enjoyed the pool after a days skiing.

The price of drinks in the bar was expensive but to be expected I suppose. The location of the hotel is good as it is next to the railway station but the location of grindelwald itself is not the greatest for access to the slopes.

Staff were very friendly, we received an upgrade as it was our honeymoon, and the room was beautiful. Maid came in twice a day, room always left spotless. Bar/lounge area relaxing, swimming pool and spa area always clean and tidy.

'double' bed consisted of 2 single mattresses pushed together - not ideal, especially given it was our honeymoon. Food was over priced and lacked quality. Staff at times too friendly - difficult to get 10 minutes peace in the bar!

Staff very friendly and helpful. Room was very spacious, a large bathroom with an excellent shower. Convenient ski room with boot warmers. Pool was big enough to swim in and is housed in a lovely spa area. Buffet breakfast had plenty of variety and was constantly replenished. Again, breakfast staff very friendly.

The bathtowels are too small and bathrobes were a little tired. The bathroom whilst luxurious and spotless was a little dated (retro) The free wifi in the lobby was poor. Disappointing not to have tea and coffee making facilities in the room. An info folder of hotel facilities placed in the room would have been helpful

Service was very efficient, which is common in most Swiss hotels. However, unlike many Swiss hotels, all the staff, without exception, were smiling and friendly and helpful in every possible way. This is a hotel for those who appreciate quality and service; not a place for the young set.

We enjoyed an early season low price special. We would find the high season as above our budget, especially in view of the very high exchange rate of the Swiss franc.

The breakfast and location is good

The price of hotel drop suddenly after I booked the hotel.

Spa center, Hotel staff, Location

Everything is wonderful, especially the employee is name Gaunt the transact very elegant

It was excellent all round

Excellent and very helpful staff. Fantastic dinners in the restaurant. Amazing high quality gourmet food. Excellent wellness centre, with many types of sauna. Excellent masseuse. Big and spacious double room with good views. Easy access to train station, bus station and other shops in the city centre and to many hiking trails.

Room was a bit warm. A thinner summer duvet would have been nice or a thin sheet.

The very friendly and warm welcome of the manager himself and the staff.

Excellent service. Wonderful breakfast