Holiday Inn Lugano Centre    

Near the lake and center of the city

Expensive breakfast,tv, no free parking near hotel

- Parking space is very small

We booked a non smoker room, but the room smelled terribly like smoke. It was very disgusting

Sevice and warm welcome of the staff.

As some part of the hotel was under renovation. This information was not available before hand.

Location and accessibility are very good.

Hotel has recently undergone refurbishment. Rooms are now bare and unwelcoming with no drawer space at all. There used to be facilities for making tea and coffee but these have been removed. Altogether we were very disappointed and will not be returning.

they are maikinandg a renovation, we stay in one of new rooms - the style I liked vry much. wish them success with completing!

I booked a superior room and the first room proposed to me was a very simple room , close to the lift. I had to return and ask for a superior room. Once again in this kind of hotel, double bed are only two simple bed.

The room was nice and new and big and comfortable. We had a little alcove area on the way to the bathroom which was perfect for the baby's crib.

The hotel was under construction while we were there. The new rooms were nice, but not completely thought through - for instance a motion turned on a light by the door when we moved in bed!

Very good location, breakfast, price, staff in restoraunt

Though that the rooms were nice and the hotel was located very conveniently in Lugano

The hotel was undergoing renovations and was not informed prior to arriving. The lobby was being worked on, and several floors during our trip.

It's location.

There were renovation at the hotel that we were not informed about earlier, which created disturbing noises. The internet was only working at the lobby. The parking lot was very small and hard to get in and out from it.

Location

Staff don't know how to behave and communicate with a cluent in a problem situation. Had communication with one housekeeper ungroomed, with a bad smell, and saw him putting pillow with freshly changed pillow cover on a luggage place!!

The rooms was renovated but cold and not at all warm and welcoming this hotel could have everything it needs to be succesful but the management does not seem to be ready to exploit the potential. It's a shame and further more I lost confidence in the Hollyday Inn brand

This hotel is apparently run by Italian rather than Swiss management, the result is the quality of a 4* in the south of Italy and not in Switzerland. The cleaning was not well done, corridors are dirty, elevator is dirty the breakfast serves food that was not fresh, not enough and few choice a real disaster for a 4* (unless we are in Italy where breakfast is not part of their culture) if you are interested in hotel archeology visit the swimming pool and sauna (you will have to insist to find it, in your hotel room there is no single information about it) The restaurant of the hotel is to avoid for two reasons: expensive and low quality Consider Ibis or another *** brand you will get much more value for less money!

Rooms were updated nicely. Staff was friendly.

Internet did not work in the guest rooms, no towels when arriving in guest room, lobby was under construction. Price was high considering the renovation and disruption.

Hotel is very run down, while attempting to remodel, it still is unacceptable and overpriced for what it is. It had a cigarette odor in room, yet was non-smoking.

It has a great bar just outside the hotel.

The hotel was under construction in the higher floors, it was a disaster

the staff were very friendly

the rooms were very small & the lift was small and slow

We liked the room in general and the pool/sauna area.

When I booked WiFi was supposed to be in the room, when in fact there was no WiFi. I was very disappointed.

Good location & reception staff v. friendly & helpful

The breakfast was abysmal - the 'hot food' was cold, very little of it & the staff were unconcerned.

Price

Old building ang lobby

The breakfirst was disgusting

Only the fact that it was in Lugano,

The hotel was the fifth hotel we stayed at during our visit through Italy and Lugano, and it was the oldest, most in need of renovation and the most expensive by a long way.

رائع ويكفي انه جديد فقط العيب في قوة النت بالغرف واي فاي كان ضعيف Excellent observations only has twice the Internet

Internet

Bad service and bad loction