Holiday Inn Lugano Centre

Better internet connection.

We took the opportunity to stay there for a prolonged weekend and enjoyed the intermediate season reduction which shifted the performance/cost ratio to the good side for us. We also enjoyed the public transportation connections just a few steps from the hotel.

locaiton

Services & staff

The breakfast had lots to choose from, although the breakfast staff seemed stressed it was nice. The reception man was helpful with tourist information and shopping tips.

Noise from the local area below and around the hotel.

not a nice hotel, lousy service and room

The location is convenient and our room was comfortable and spacious. The bed was large and comfortable .. and got the thumbs up from my husband; a tall Dutchman who rarely finds a hotel bed he is happy with!

Just the location of the hotel.

parking space, garaze door, very small and old elevators, room not in good condition and the breakfast was not good.

They have great receptionists at this hotel, very helpful staff! Parking is very easy & safe. Also the location of the hotel is nice as you are very close to the lake.

The hotel feels & looks like an old, run down 1970´s building. The rooms are out of date and to be honest I wouldn´t stay here for more than 1 night.. The breakfast is quite poor, only a few things on offer like butter and bread.. I would say that value for money is very poor at this hotel even with Swiss prices!

Distance to the lake. Leke side is beautiful.

Internet, they sell high speed internet connection but it was very slow and almost impossible to use. Plus was very expensive.

The hotel was good, great breakfast, room was big enough, the reception staff was very helpful to show us directions and where to go around.

The major problem is the garage, it is too small and crowded, with bigger car you can't maneuver easily inside, and it is overpriced considering that the hotel is not in the center and you can find free parking in the streets around, also the hotel is not so close to Lugano center, you need to walk for 15 mins at least and at late night it is long way to go back.

The Staff very friendly and helpful

The room was very dirty, carpets all over the places. Definetly not a 4 star hotel

Nichts vieles

No comfort (E.G. no soap, and just 1 towel for 2 adults), ok but first time in a 4* hotel. No design, no Charm in the room and in the stairs. Old and cold environment. And why to ask extra 3 chf for a crepe when the rate is 400 for a room, lose the charm of luxury. Nevertheless Big Room

The hotel calls itself a 4 star, which is absolutely scandalous! It's definitely not more than a 2 star. Prices are far too expensive. No kettle and tea making facilities in our room and no safe, as was mentioned on the website. Staff unfriendly, definitely not trained in the hotel industry. The hotel's own private parking is paying, it should not be.