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Newest reviews for Hotel Firenze

  • Nguyen
    June 1, 2014

    room, staff


  • Michelle
    May 27, 2014

    4 person room had a huge shared terrace, lovely lovely lovely terrace Staff and breakfast were fine for central europe budget mediterranean type properties. Right next the bus stop

    Bed was uncomfortable, loud, and generally awful matress. Americans with American hotel expectations should not stay here. If you are more reasonable and understand what a family sized hotel really costs in season in lugano, you will be quite happy


  • Linda
      United Kingdom
    April 12, 2014

    People friendly. Not five star, but brilliant for the money. Great balcony. Sorry we missed the wisteria in bloom.


  • Anonymous
    October 21, 2013

    The room size is way smaller than in the description. "Double room" means two single beds joint together. The pictures do not show the truth. "Lake view" means that you see only a little bit of the lake. WiFi was barely available in the room. The breakfast included only coffee, orange juice, some bred with butter and jam. The shower was broken. We had to ask twice to get fixed it.


  • Anonymous
      United Kingdom
    September 8, 2013

    Hotel Firenze is a lovely hotel located in Castagnola (Bus stop almost next to the hotel - good 30 minutes walk from Lugano Center). The facilities are simple but functional. Rooms are cleaned every day. Breakfast (fruit juice, coffee, croissant, bread/jam) on the terrace was a great way to start the day. I loved the staff. Every staff member was extremely friendly and attentive.

    The hotel is in front of a busy road. If windows are opened (especially in the summer), it could get a bit noisy.


  • Anonymous
    July 31, 2013

    Friendly staff, very helpful

    The hotel is located extremly close to a very busy road so you will hear all the cars, busses and motor bikes the whole night. No access to air conditioning.


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