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Newest reviews for Acquarello Swiss Quality Hotel

  • Anonymous
      Switzerland
    August 28, 2014

    the location (near to the station)

    the lack of the view the darkness of the room

    7.5

  • Adriano
      United Kingdom
    August 11, 2014

    Location, cleaness, staff.

    nothing

    9.6

  • Anonymous
      India
    August 6, 2014

    everything I need

    none

    7.5

  • Anthony
      United Kingdom
    August 4, 2014

    good selection for breakfast, see also what i didn't like

    at 15CHF breakfast still seemed a bit expensive for what was offered

    8.8

  • Vicente
      Bahrain
    July 29, 2014

    Location is great and accessible to train station.

    Hope wifi is free. Staff should have advised the clients that to reach aquArillo hotel, one may use cable car。we did not know and hired taxi st chf 20 versus cable car at chf 1.10 per person.

    8.8

  • Keith
      Australia
    July 26, 2014

    We arrived late and left early, so booked a cheap room near funicular. As it turned out we were 3 rooms away from it, although our window overlooked the line. With the double glazed windows shut, curtains drawn, and air conditioning on, we managed to get a good night's sleep. Funicular runs to 1:30 am and starts again at 5:30 am. Room was basic, ensuite was dated but very clean.

    Breakfast was 15E each which was too much for what was offered.

    7.5

  • Anonymous
      Switzerland
    July 26, 2014

    Super central

    7.5

  • Anonymous
      Germany
    July 25, 2014

    Location, cleanliness, price

    Loudness, service

    6.7

  • Diego
      Spain
    July 17, 2014

    location

    needs refurbishment

    7.9

  • Victor
      United Kingdom
    July 17, 2014

    Clean Smiling/welcoming staff

    TV not working

    9.2

  • Anonymous
      United Kingdom
    July 15, 2014

    Location is great right in the centre with an excellent link to the train station - in fact, it is situated over the funiculeur track and and track goes through hotel and the terminal is about 20m from the entrance. Friendly staff and speak many languages including English. Convenient and clean.

    Characterless and crammed room, maybe OK for an odd business one night trip but not for a holiday. The funiculeur track going right under the room - make sure you have earbuds. Overpriced for what you get IMO otherwise OK.

    7.9

  • David
      United States of America
    July 15, 2014

    We stayed in a superior double. These rooms are further from the funicular, and it never bothered us. The staff were very nice and helpful, it was our wedding anniversary and they even upgraded us to have a balcony. The location is very central, perfect for exploring Lugano

    The price is high for the value, but as far as I can tell that is true of every hotel in Lugano

    7.9

  • Anonymous
      Italy
    July 14, 2014

    The location is good , in the center of the city.

    Too noisy. There is a funicular just next to the hotel and you can hear it all the time. The noise is very loud and it starts at 5 am!!!!!!so , you can't sleep.

    6.3

  • Helen
      Switzerland
    July 13, 2014

    The hotel is very well located in the city center, relatively close to the train station and right opposite the entrance of the funicular. The room is equipped with fridge, kettle and hairdryer. The internet works well in the room. The receptionists are friendly and speak English.

    Our bedroom was near the lift, which makes a lot of noise, even during the night. 15 Swiss Francs for breakfast is too expensive. There are some tea bags available in the rooms that cost 1 Swiss Franc each, which is also extremely expensive.

    7.9

  • Solange
      Brazil
    July 12, 2014

    The train comes "almost" inside the hotel, it's wonderful, you leave the hotel and there is a train to get to the central station.

    The service of the breakfast is bit confusing. Part of them has a price and the other one another price. However, it is excelent.

    10

  • Anonymous
      United Kingdom
    July 7, 2014

    Good location between station and lake though challenging to find on arrival. Everything clean and comfortable. Air conditioning was very welcome. The funicular was fun to watch and didn't disturb at all.

    Fittings in the room were basic (bathroom was fine). Shape and layout of the room was odd. Reception looked dark and uninviting.

    7.5

  • Linda
      United States of America
    July 7, 2014

    In town center with dining, shopping, parking, the train, and the lake just outside the door. Free WIFI

    No complimentary coffee/tea for guests

    7.9

  • Pawan
      Germany
    July 6, 2014

    clean, big TV, near center, near lake

    old door with old locks

    10

  • David
      United States of America
    July 2, 2014

    The location- nearby the railway and the shopping The kindness of the staff member who welcomed us The balcony and the view The free Wifi

    It closes early and there was no staff available early morning Not enough towels There was a problem with the door of the elevator- twice was stuck in one of the floors The last staff member was upset when we asked about the details of the bill- where we did not get a satistfactory answer till now

    6.7

  • Dina
      Russia
    June 23, 2014

    A good location, very nice and helpful staff.

    8.3

  • Kevin
      United Kingdom
    June 22, 2014

    The hotel is adjacent to the funicular leading to the railway station and airport bus so was really convenient for arrival and departure. It is central to the town and lake. The hotel is excellent value for money and although the funicular can be heared, the noise did not bother us. We shall definitely book again next year.

    The breakfast menu was a little restricted but this was easily remedied by eating at the many nearby restaurants.

    9.6

  • Peter
      Switzerland
    June 21, 2014

    Moved me to a quiet room. Close to the lake front and town centre.

    Swiss prices. No parking.

    6.7

  • Anonymous
      Australia
    June 20, 2014

    fresh orange juice for breakfast was a big plus

    non smoking hotel so alarm went off 6 times first night and 2 second with people smoking but we were not told this was the reason until I phoned a special number after 11pm on the second night they should warn people this might happen

    7.5

  • Anonymous
      Switzerland
    June 16, 2014

    Location was great. Very central. But careful if you come by car because the nearest parking is extremely expensive!

    Room - We paid for the Superior Double Room...but.. There was nothing Superior about it! For a "Swiss Quality" hotel, it was very bad. The room was tiny. The bed was 140cm wide so it can barely fit 2 people. The shower was small. The bathroom was outdated. The air-con unit was old. Everything in the room seemed old, outdated and of cheap quality. I was really disappointed. I'm scared to think what the non- superior room is like! In terms of cleanliness, it was quite clean. But the saying "You can't polish a turd" springs to mind.... Staff - Very formal. They do their job fine, but they don't do their job with a smile. Didn't seem friendly and we didn't feel welcomed. Conclusion - Overpriced hotel for very mediocre experience. Will not be staying here again unfortunately. I suggest you look elsewhere. (I'm not 100% unhappy with this hotel of course :) See the positives section)

    4.6

  • Hugh
      United Kingdom
    June 12, 2014

    Second trip this year. Good value for money hotel in a central location. Helpful and cheerful staff. Already booked for return trip in September.

    Would prefer tablet soap rather than hard squeezy bottles.

    7.1

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