Hotel Beaulac  

Location. Well situated near the city center.

Could not open the windows due to bugs and the AC only worked one day out of 5. The rest of the time the room was so hot it was not possible to get comfortable.

It's really well-located and we got our request for a lake-facing room. The room was great, the view was fabulous, and we had a great time.

We did not know earlier that we had to pay an additional 20 chf for a lake-facing room; not that it's a big amount, but it's good to know all details in advance.

The staff was wonderful, pleasant and very helpful. If I did not know how to do something, they helped me until I succeeded. This was a very nice place to stay.

excellent position, modern hotel with well trained staff

lack of sauna

Overall comfort, location

Location, bedroon design , view, and the food quality.

Staff at breakfast were unfriendly and seemed annoyed at being asked for a cappuccino - happier for us to take the coffee in the flask.Not a 4 star service mentality. Bathroom design was very basic compared to the room layout. Parking arrangements were not ideal. I would have expected some spa facilities I would have liked to be able to open my bedroom window

Hotel position

atmosphere

Lovely view from window! And the breakfast was yummy :)

It would have been nice with a gym on site.. And the bathroom was quite small and run down (looked 70's). It was quite pricey, over 400 franc for 2 nights... But I guess everything is expensive in Switzerland.

Excellent location, good rooms, the park at the lake is just on a distance of 200 meters

The view from the room directly on the lake of Neuchâtel and the mountains behind was very nice (be cannot be a criteria to chose the hotel in case it is a rainy day...).

We booked a double room, specifically with a parking. When we arrived, the parking was completely full and we were asked to leave our car behind all the other cars in the tiny garage and leave our key to the reception so they could move our car each time someone would move his car! Which of course we refused, so we had to pay to leave the car in an expensive public car park. The next morning we received the most unprofessional answers possible from the staff: even if we booked the parking it didn't mean that we would necessarily receive one (what?! So in the same logic if I book a room, I may not get one when I arrive?!!!); and also that we should "appreciate the present" that we booked the room at a special price (should I be thankful that this hotel is putting deals on booking.com to have at least a few people staying at their hotel?!). Regarding the bedroom, it is nice but it would deserve a few renovation, specially in the bathroom. The bed was also not the most comfortable. The breakfast is overpriced, even for Switzerland. Overall, this hotel certainly does not deserve its 4 stars!

View of a small yacht-port from my room

Excessive pricing of room with a shower, on top of that they require extra for breakfast, internet, and everything else. I suppose they got they 4 stars ranking because of their big public spaces. The hotel is not at all bad, only overpriced.

El room service acaba a las 22h. Pocas amenities