Extremely noisy area. Noise from other guests coming and going at all hours very loud. Our windows were facing town square that had loud bells that rang every 15 min and then on the hour. The 12am was my favorite. You are looking directly at the bell tower. On occasion, the bells would ring for 5 or 10 minutes straight. Also loud restaurants on street rightbelow our window with noisy music and customers late into the night and early hours of the morning. No air conditioning, so had to leave windows open, which made it even louder. Room was hot, even though the outside temperature was only about 20C max during our stay. Room was not throughly cleaned when we arrived. There was long black hairs everywhere, especially on tile floor and couch. Also, was not thoroughly cleaned everyday, tile floors had hair on when we arrived and were not cleaned our entire stay.
Breakfast was good. Breakfast staff was very friendly and helpful as was the staff at the front desk. Unlike previous reviews, our Wifi was a strong signal and we had lots of hot water in the evenings. Was close to everything; however, Lucerne is very small, so any hotel in old Lucerne will be close to everything. Check in and breakfast at the other location was not an issue. It is only a 1 min walk and directions are clearly given at the Hotel Magic front door.