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Property Highlights

Free WiFi

Places of Interest:

Chapel Bridge (0.1 miles) Jesuit Church (0.2 miles) Franciscan Church (0.2 miles)
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Newest reviews for Hotel Magic

  • Paolo
      United Kingdom
    August 21, 2014


    to much noise from outside


  • Anonymous
    August 19, 2014

    Good location

    Noisy because restaurant and terrace downstairs


  • Clare
    August 7, 2014

    Given that I was hauling a large case, the location of the check-in Hotel in relation to the actual accommodation was so inconvenient and difficult to find.


  • Donna
      United Arab Emirates
    July 30, 2014

    Great Staff. Great hotel. Really friendly service. They offer valet parking which was very useful. FANTASTIC LOCATION!

    Its not a big deal, but would probably be more conveinent for people if the booking confirmation receipt told guests that the check in was at the Best Western hotel across the square. It would just make checking in a wee bit easier.


  • Yining
      United Kingdom
    July 30, 2014


    1. The location is not good as think. 2. wifi is horrrible, have to lean to the door and get just a bit wifi signal. 3. The facilities are so simple. And only a bed. 4. Breakfast is simple 5. The boss I guess is not friendly at all!but one young staff is quite good!


  • Rosemary
      United Kingdom
    July 21, 2014

    Quirkiness of the room.

    Perpetual noise from the square which we overlooked.


  • Steve
      United Kingdom
    July 3, 2014

    my room overlooked the alley at the back, so with the window open there were sometimes cooking smells from the restaurants below, I think the rooms on the side and front would have been ok and would have had good views.


  • Joseph
      United States of America
    June 1, 2014

    The room had character. There was a Nespresso style coffee maker in the room. The room had a large comfortable singular bed meaning that they didn't just stick two smaller beds together. The bathroom was nice and included a decent sized shelf above the sink to put your toiletries, which is very uncommon in Europe. The staff at the hotel where we checked in was very helpful and pleasant.

    There was a "mystery" laundry bag sitting in the hallway outside the staff room the whole time we were there. The elevator was small. There was no air conditioning so the windows had to be open overnight allowing the noise from the pedestrian zone to occasionally wake you up. There were a couple cockroaches in the hallway (only one living one), but this wasn't a huge issue and expected given the location right next to the water. No view of the mountains or the water.


  • Zoe
    May 27, 2014

    Great location Great room Helpful staff Yummy breakfast

    No wifi reached the room at Hotel Magic but had it when at breakfast at Hotel Krone, the sister hotel.


  • Aleksejs
      United Kingdom
    May 14, 2014

    1. Upon arrival we were upgraded to a King Suite that featured a jacuzzi and a stunning view of the clocktower...unforgettable 2. Excellent location, very central

    1. Wifi non-existent in our room, weak signal elsewhere. That's the only issue - everything else was perfect


  • Pratyush
    April 27, 2014

    Location is a big plus ... close to everything you need to see in Lucerne. Made it easy with our 1 year old to make short pit stops.

    When its a bit warm you need better ventilation or be prepared for the passersby voices piercing through your window.


  • Anonymous
    April 24, 2014

    Great Location for tourists. Near the main train station, and right by the Chapel Bridge (a main tourist attraction). You must check in at the Best Western, which is a block away, but this is not inconvenient at all. The Best Western is easy to find, and the staff were friendly. The hotel has a lift. The theme rooms are a little cheesy, but whatever. The rooms were clean. The breakfast buffet is served at the best western, and it was very good. Beds are comfortable.

    The rooms were a bit hot when we got in them. We were on the top floor, so this is probably why. Thankfully the windows all open, so we were able to cool it down nicely. Just outside the window is a popular square with cobblestone streets. In the morning, people push carts up the street, which makes a lot of noise. There is a clock tower just outside the window, which gongs every 15 minutes. It doesn't last long, but if you are a light sleeper, it could wake you up. I tried for about 3 minutes to make the wifi connect. I couldn't get it to work, but I also didn't play with it too long.


  • Yinxi
    April 22, 2014

    Decoration in the room are beautiful and the sculpture is a bit scary ! Lol

    Need to go to anther place to check in, and there is no wifi !!!! Reception said wifi doesn't work


  • Anonymous
      United States of America
    March 18, 2014

    Location was excellent. Mediocre breakfast

    Very noisy at night, but knowing that ahead of time it was no problem sleeping with earplugs. Wi-Fi was good when it worked, but was intermittent.


  • Nadezda
      United Kingdom
    February 15, 2014

    Good location, cosy and clean room.

    Wi-fi was not stable, but was not a problem to get the connection back


  • Chiung-yu
    January 29, 2014

    The hotel features its theme rooms. I stayed in a Pirate room and the room even has a wooden boat as a bed! The location is superb, 1 min's walk to Kapellbrücke. Breakfast is served at Best Western Krone and it was good too. 這旅館是主題旅館,每間房間都有自己的裝潢主題。我住在海盜房,床竟然是一艘船。地點很好,離Kapellbrücke只要一分鐘步行。早餐也很不錯。

    There's no lift, so be careful when carrying big luggage. 沒有電梯,帶大行李的話會比較辛苦。


  • Alan
      United Kingdom
    January 29, 2014

    Everything location staff breakfast


  • Charlotte
    January 19, 2014

    We were upgraded to a better room for the same price as the one we'd reserved (not too busy, we guess). Really nice gesture.


  • Edson
    January 14, 2014

    very good location. large room, but not functional,

    we stayed at the aegyptian room and the roof was low at the edges, the bell tower rings all the time, we didn´t have heat and when we asked for it at the reception, they sayed that would turn it on, but they didin´t and you can´t control from the room. terrible to go to the other hotel to have breakfast, mostly when its raining and cold. they didin´t refil the coffee from the coffe machine.


  • Cate
    January 12, 2014

    So different to have your room with a name and not a number. The set up of the annex style; unique decor and proximity to the lake was magic! Our room was called Angel!


  • Kelly
      United States of America
    January 10, 2014

    Amazing location and they gave us an upgrade to the baroque suite which was lovely with large whirlpool and sitting area.

    Not a big complaint but hotel magic is owned I guess by the best western property (which was also very nice) but it was a bit strange that the front desk and the breakfast buffet was a block away from where we were staying. Also, at 27 euros, the parking was a bit expensive although super convenient!


  • Anthony
    January 4, 2014

    Staff very accommodating.

    Lack of hooks for overcoats/raincoats near the entrance, essential when wet. Wardrobe too small. Decorations in "Symphony" and "Cesar", particularly the latter overdone.


  • Faaoleole
      New Zealand
    January 2, 2014

    We were pleasantly surprised to find ourselves in the Honeymoon Suite, the room was amazing, we had a balcony overlooking the river. The breakfast was great and typically Swiss but must add the coffee was great. We spent a lot more time in our room than we normally would because of the beautiful room. We would happily return here. The reception guy was extremely helpful and also charming!

    That we did not stay longer!


  • Vivien
      United Kingdom
    January 1, 2014

    Adorable theme, we lived in a Farmers theme and it was very clean, warm (central heating?), and clean! Provided us with a lot of facilities: hair dryer, coffee machine, towels, etc.

    Internet stopped working after using it for the first few hours. A little difficult to find at first.


  • Dandan
    November 18, 2013

    location is very good,5minutes to the station,the breakfast is also great,but the room is a attic,and we saw the insects in the room...


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