눉The weather in Bern was very hot, our room located on the upper floor was akin to a sauna. No amount of outside cooling at night affected the heat in the room. The A/C was not working and we were provided with 2 fans. In order to move bearably around the room, we had to move the fans to blow directly on us for relief. We slept poorly as a result, exacerbated by the large parties on Friday and Saturday nights - partying people standing in droves under our window (outside the front door) smoking, laughing and hooting until 2am and the next night until 4am were very unsatisfactory. Some carpets could do with a change. The minibar was not refilled completely every day, the chocolate was stale.The food, albeit it very good, did not include any options for children at all. The first night the staff kindly prepared a schnitzel with fries for my son which were excellent, but this was no longer available on subsequent evenings for some or other reason.
눇We loved the location, beautiful grounds and peaceful surroundings with the stunning views of Bern. We truly loved the outdoor café option under the trees and enjoyed our breakfasts out there. The staff, except one young man at the reception desk, were all wonderful - friendly and helpful! The food was very well prepared and tasty. The cleanliness was very good, the housekeeping staff friendly and efficient. The restaurant service went above and beyond excellence, as was the service by a young lady at the reception desk who was relatively new to the hotel - she was kindness and helpfulness personified!