Mandarin Oriental, Geneva  

отношение к гостям

Очень приветный консьерж сервис. Спасибо за торт на день рождения.

При выезде персонал рецепшен выставил счет на 600CHF больше. Считаю это обманом! После претензии с нашей стороны пересчитали правильно!

Совершеннейшая неразбериха с оплатой отеля. Считаем: при резервировании сняли 590 шв фр, при заезде еще 300, утром пришло CMC, что снято еще 590 шв фр, потом еще 300. Поскольку это уже превышало всю сумму за постой, пошел на ресепшен. Извинились. Две последние суммы сторнировали. Вечером опять списали 300 фр, утром еще 590. При окончательном расчете пояснил, что не хочу, чтобы на счете было заморожено более 1200 на срок 2-3 недели. Согласились. Сказали, что сейчас учтут замороженные суммы и тут же списали еще 300 франков! Результат: при счете из отеля 1947 франков, со счета согласно банковской выписки на 23 декабря списано 2837 франков. Заморожено 1190 франков. Не сомневаюсь, что все отдадут, но не приятно. Поэтому ставлю оценку 5 из 10

The absolute luxury and the super-efficient and pampering staff. One of the finest hotels in which I have had the pleasure to stay.

The elevators are rather old school but there's not much one can do about that now!

The friendliness and professionalism of the staff; the location; the size and facilities of the room

Staff is really professional and helpfull.Great location,comfortable and clean rooms.

Very attentive staff.

Very expensive restaurant.

The comfort of the room, the efficiency of the staff, and the excellent support of the conceierge (Samuel)!

There was no swimming pool.

Service

No pool

The staff always calling with my name.

the bed wasn't that comfortable

the lounge facilities are pretty and comfortable

the hotel is overrated. although the lounge faciltities are 2 year old the rest of the hotel needs renovation. Some rooms are already renovated but many rooms are old and worn out. We got an old room but after some discussion we got a new and renovated room. The renovation plan of the rooms is remarble. They decided not the renovate the whole room but left some elements as they were. For example the marble in the bathroom which was pretty outdated. The corridors were old and really worn out. The SPA is extremely small and also old fashioned. We understood the the hotel will undergo a big renovation towards the end of the year. But for now we really cannot recommend this hotel. The staff is really friendly but that is part of a 5* hotel

Generally i loved this hotel everything went very well esp. the concierge the group were very professional and i rate them 100% .

you should keeb one prison can speack arabic in the reception staff couse there is some tourist come from arab country .....thanks