Mövenpick Hotel & Casino Geneva

空港送迎バスが無料で利用でき非常に便利でした。室内もきれいで清潔感がありました。窓からの景色も大変す- ばらしかったです。

the room

Hotel was comfortable but minimal.

The staff at the front dest were not customer centrix. I arrived late into the airport at 23:50 due to a late arrival from Zurich. They catered to the flight crews on late arrival but not clients. I was told by a staff member who answered the service phone that shuttle busses stopped. No where in the airport or hotel info does it state that shuttle bus service stops at 23:40. I was told to take a taxi. I had an unhappy taxi driver because it was a short haul, not city run. When I arrived and explained the situation your customer service manager simply said there was nothing to do! This was an unsatisfactory response. I suffered becasue there is no posted information on shuttle cut off times. Had I known, I could have called ahead. Unsat

Great romantic night in the excutive floor which can't be accessed unless you have a room there.

Room service is very slow and it takes alongtime to get something.

friendly stuff, big rooms

Very close to airport with regular shuttle service provided

Friendly staff, very convinient to the airport, good restorants.

The hotel was not as advertised. I was told this was a 5 star hotel and not sure whose standards applyed, however it was not as nice as any 5 star hotel I have ever stayed. Perhaps a 2-3 star hotel would be more appropriate.

The hotel was being refurbished. I was not warned of this at the time of booking.The noise made it impossible to rest for 6 of the hours that I was there. The room which was nowhere near as comfortable as advertised was located right next to the staircase to the executive offices, every single footstep on the staircase reverberates throughout the room. I asked to be moved but was rudely told that there was no other room available. This was untrue.The desk staff had minimal local knowledge and gave us the wrong directions to our dinner location. The parking facilities were in chaos and I was consequently severely dekayed and overcharged. In all Movenpick may rest assured that they have good rpospects for winning the Worst Hotel of the Year .

Good restaurant and spa.

Checking in and out is an horrible experience: computer system obviously can be much better, personnel is not friendly and not interested, accepting telephone calls while they are talking to you.

Nothing but the breakfast

The staff, attitude and overall rudeness

it was a pleseant stay and i like the bed and the clean envieroment

convenient to airport, quick and efficient shuttle service. quiet room,nice bedding and towels great breakfast

the staff did not seem knowledgable about helping us go into the city and get to sites and restaurants. they gave us a free train ticket, but no other info was available in the hotel. we went into the city by train and were lost once off the train, wondering into a somewhat unsafe feeling area.