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Palace LuzernHaldenstrasse 10, 6002 Lucerne (Show map) Excellent, Score from 38 reviewsThe 5-star Palace Luzern on the banks of Lake Lucerne hides stylish rooms, up-to-date fitness and spa facilities and a gourmet restaurant behind its historic facade. The rooms and suites are either classical or contemporary in style. All are equipped with modern facilities such as Wireless LAN internet, ISDN telephone and Voice Mail. The 8600 ft² spa area features saunas, steam baths and an exclusive private spa for 2 people, offering panoramic views. The modern fitness area is accessible for free. 9 golf courses can be found near the Palace Luzern and joggers will receive the Palace jogging map. Awarded 16 Gault Millau (influential French guide) points and one Michelin star, the Jasper restaurant serves gourmet Swiss and international cuisine. Hotel Rooms: 136, Hotel Chain: Swiss Deluxe Hotels.
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Total Hotel Score:8.6
Based on 38 reviews Guest reviews are written by our customers after their stay at Palace Luzern. |
Score breakdown
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Score filter |
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Maxim
Young couple
Almaty,
Kazakhstan
December 18, 2011
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Beautifull location, very good new SPA, free Interner access, very good 1* Michelin restaurant. Hotel very old, need renewing, rooms are small, charging adapter payable, poor breakfast.
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7.1 |
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Marc
Mature couple
Ellijay,
Italy
December 10, 2011
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The people- concierge. Both Dan and other were very helpful, professional. Hotel was well located, beautiful and well maintained like 5 star. . Service over all was great ! Breakfast was too expensive with minimal flexibility for ala carte choices for lesser quantities.
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9.6 |
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Bruce
Mature couple
Ringwood,
United Kingdom
October 7, 2011
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Beautiful location, rooms with a view over the lake are stunning, and no road running along the back means no passing traffic noise. We had a junior suite, which was more than large enough, room was very well furnished, beds excellent, bathrooms large and very well equipped. Could not fault the cleanliness of the whole hotel, and the staff were very polite and extremely professional. We would most certainly stay here again. Nothing to complain about, excellent hotel.
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10 |
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Anonymous
Family with older children
United Kingdom
September 2, 2011
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The location was first class, and the staff were very attentive. I would definitely go there again The prices were high
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10 |
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Kurtis
Young couple
Langnau,
Switzerland
August 22, 2011
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The hotel staff was pleasant and very approachable. There was not a single moment when a staff member wasn't available to meet our needs. Very clean, elegant entrance, and gorgeous view from our suite. My financee and I got engaged at this beautiful hotel which made our occasion even more memorable.
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10 |
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Juma
Family with young children
Dubai,
United Arab Emirates
July 17, 2011
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Hotel location excellent reception staff good always smile in the faces of all receptionists PR Manager All services are provided only for paid account appeared and challenged parking is free service for personal clothing in room not showing you one rejected approval by aarsal Ironing table for personal use, the hotel is not suitable for long-stay because expensive price
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9.2 |
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Anonymous
Family with older children
United States of America
July 13, 2011
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Excellent location in the heart of Luzern. There was no air conditioning in our room. It was over 90 degrees. There was only a small fan. The one window had no screens so there was a problem with bugs. This is not what I would expect from a five star luxury hotel.
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6.3 |
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Ali
Group of friends
Doha,
Qatar
June 15, 2011
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Actually it was the first time for me to be in Luzern,it's the best place for relaxation and enjoing the nice weather and the beautiful lake,the city is clean and breathtaking The location of the hotel is the best among others in addition to that the saloon with it's marble flooring and classical design with the played music is very romance
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8.8 |
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Adele
Mature couple
Haslingden,
United Kingdom
June 10, 2011
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Staff friendly and helpful. Lovely room overlooking lake. Excellent although pricey breakfast. No free WiFi although business centre provided internet access we required. Usual very limited tv stations for English travellers.
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9.6 |
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Bernadete
Group of friends
Geneva,
Switzerland
October 24, 2011
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Breaskfast is very good. Location is fine . Room was too old , has to be renovated . Smells bad . We were told that they started to renovate some rooms , furniture old , carpete , everything , does'nt mach with the sofisticate building and entrance. The money doe'sn worth .
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6.3 |
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Philip
Young couple
Remetschwil,
Switzerland
January 31, 2012
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Luxeriöses Abiente mit Personal das sehr freundlich ist und Herzlichkeit ausstrahlt. Tip Top kann mann nur empfehlen!
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9.6 |
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Anonymous
Mature couple
Switzerland
January 13, 2012
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Sehr freundliches Personal
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9.6 |
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Claudia
Family with young children
bilbao,
Spain
November 2, 2011
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Localización
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5 |
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Liu
Family with young children
shenzhen,
China
October 13, 2011
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酒店的位置非常好，紧靠湖边，站在房间的阳台，感觉湖水就在脚下，一览琉森美景。
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7.9 |
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Anonymous
Solo traveler
Switzerland
September 19, 2011
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Bien situe. Un l'odeur dans wc.
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7.9 |
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Anonymous
Family with older children
Spain
July 30, 2011
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El trato del personal fue esquisito. Es espacioso y tranquilo. El restaurante es excelente y el bar y terraza muy agradable. La terraza cierra muy temprano.
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9.2 |
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Victor
Young couple
Genève,
Switzerland
July 20, 2011
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-La vue magnifique sur le lac et les alpes suisses.-La situation géographique proche du centre ville. -La chambre reçue n'était pas conforme à la réservation.
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8.3 |
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Anonymous
Mature couple
Luxembourg
July 20, 2011
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Die schöne Aussicht auf den See. Der Zimmerservice war sehr diskret aber perfekt. Die Zimmer sind ohne Geschmack eingerichtet. Sie sind zwar gross aber eigentlich leer. Ebenso sind die Zimmer nicht schallisoliert. Man hört jedes Wort vom Nachbarn. Ebenso im Badezimmer. Sehr schlechte Isolation.
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7.5 |
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Anonymous
Mature couple
Switzerland
July 16, 2011
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Preileistung absolut im Rahmen.Schöne Architektur aus dem 19Jahrhundert Die Lage ist für ein Stadtbummel etwas zu weit weg vom Zentrum.
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8.8 |
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Anonymous
Mature couple
France
July 5, 2011
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La gentillesse du personnel. Le restaurant gastronomique "Jasper" était une pure merveille, avec une carte des vins époustouflante! La vue du lac depuis la suite était somptueuse. L'hôtel fait très classe. Impossible à faire fonctionner le tv Internet. Le technicien n'y arrivait pas non plus. Agaçant. Le service à la fin du repas au restaurant gastronomique était très, très lente.. Dommage, après un repas si merveilleux.
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8.3 |
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Pedro
Group of friends
Samborondon,
Ecuador
June 23, 2011
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Todo, la amabilidad del personal, la ubicación servicios etc.
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10 |
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Kurt
Mature couple
Chemnitz,
Germany
June 20, 2011
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Komfort und prompter Service, Freundlichkeit aller Mitarbeitet, einfach sehr gut
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10 |
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Anonymous
Mature couple
Switzerland
May 2, 2011
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Kombination Nostalgie mit Modern, Seeblick Sitzgruppe auf dem Zimmer, Bad zu dunkel
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8.3 |
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Anonymous
Young couple
Bosnia and Herzegovina
January 4, 2011
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Uitstekende kamer en goede service. Culinair was het prima en het personeel vriendelijk en hulpvaardig. Uiteraard was het oud en nieuw een speciale gelegeheid dus ik weet niet hoe het restaurant op gewone dagen serveert. De espa is normaal een erg goede Spa maar het strikt gescheiden houden van dames en heren is ongezellig. (daarom gingen we slechts heel kort). Ook de temperatuur van het stoombad te laag (op diverse dagen). Ik zou het hotel wel aanbevelen maar niet aan mensen die voor de Spa ervaring gaan
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8.3 |
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Vincent
Young couple
PARIS,
France
January 1, 2011
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La qualité du service et du personnel est irréprochable. La situation géographique est idéale. La décoration a besoin d'être raffarichie. Le design des chambres n'est pas à la hauteur de la catégorie de l'hôtel. J'ai observé une tache sur le divan. J'ai déploré l'absence de produits typiques dans l petit-déjeuner-buffet. (pas assez de catégories de fromages par exemple).
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7.9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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