Palace Luzern    

The staff were wonderful, the food at The Jasper was excellent, the location was mind-blowing. All in all a wonderful stay.

The room we stayed in was a little small and outdated for the price we were paying.

we were very impressed with the service that we received, nothing was an issue everything was done gladly.

Elegance

Long walk from old town

The hotel was absolutely stunning - right on the lake and only a ten minute walk to the main part of the town - just wonderful.

Nothing to not like… maybe only that the shower didn't work properly - hardly an issue.. :-)

Fantastic service, extremely spacious and comfortable room, wonderful spa, brilliant dinner at Jasper, even turndown service was special!!

My husband and I live in Zürich; we took a mini-city-break to get away, just for the weekend. We wanted to spoil ourselves and we did just that. The staff were SUPER friendly and overly obliging. No request was too small. Our room, located on the 6th floor, had a stunning view of the lake. We liked the turn-down service each night. They put little cookies on our pillow one night and pralines the next. Every day brought different fresh fruit: upon check in were apples, Saturday brought pears and Sunday were kiwis. Yum! Despite churches being everywhere, we only heard bells once, 9am on Sunday morning. We ate dinner Saturday night at the in-house restaurant, Jasper's. It was absolutely DELISH! After dinner we headed next door to the casino for a bit of gambling. The casino was a lot smaller than anticipated, given the size of the building from the outside. We had fun, nonetheless, at the non-smoking Blackjack table. Before leaving we indulged in the Sunday Brunch. 65 CHF per person is TOTALLY worth it! What a spread: they had fruits, breads, yogurts, cheeses, salmon, salads, soups, a roast, gnocchi, fish ratatouille, veggies, desserts, fruit juices, coffees and teas AND prosecco...all of which are unlimited! We both rolled out of there with pregnant bellies and needed naps afterwards! We had a GREAT weekend away and would recommend this hotel to anyone, especially if you want something a bit special.

The rooms are a bit dated, circa 1984. We did however like that you could listen to the radio in the bathroom, through the overhead speakers connected to the TV. Although old(er), the hotel has/d an antiquated, old-world feeling. It felt like taking s step back in time. The drinks in the lounge are pricy. We paid 90 CHF for 2 Jack & Cokes + an extra Jack afterwards to mix with our leftover Cokes. Never have I ever paid so much for 1.5 drinks. There was a live piano player, but 90 CHF? I felt fleeced. Although my husband slept like a log, I found the bed (like most all Swiss beds) rock hard. I prefer polyester filled pillows as they offer more support, but all they had were down filled. I suffer from a bad back and sleeping on this bed for two nights sent me into a bit of a downward tizzy which I am still paying for 3 days later. I am, however, sensitive to hard beds and flat pillows. Next time (if we go again, which I hope we do!) I will be sure to ask for extra padding on the bed and will bring my own pillow.

One of my best hotel experience. Excellent service, beautiful room with a fabulous view and a perfect location to visit Luzern and its neighborhood.

Front desk upgraded our room to lakefront! Accommodations were excellent.

Parking is too expensive (35 francs a night).

Service excellence

Restaurant food not a great success

Friendly staff and atmosphere. Comfortable and friendly bar/lounge.

locatin

Politenes of the staff; Piano music at the bar; Wonderful garden environement for lunch and dinner; the "over-the-lake" view..

The TV screen. Although it's plasma, it's too small.

Thay put in the room the direction for the pray, also the manager of the hotel was kind with us and with all the people

Kindness of the staff

Quality of the food in room dinning. Bad choice and quality of cheeses and very bad roesty (fat and oily)

It has a great location with large rooms

The pillow was not comfortable and the reception at night were not open

location . prompt service & the out door sitting area

high accomodation cost

La situation géographique, la logistique (parking), la taille de la chambre et sa luminosité, la vue, le côté luxueux mais pas ostentatoire.

Le bruit (les cris) des clients chinois qui quittaient l'hôtel le matin vers 7h00. On devrait leur réserver 1 étage (celui du bas) pour les laisser entre eux. Ce sont les Mooglie qui sortent de la jungle avec des prix sans doute trop négociés qui leur permettent d'entrer dans une civilisation qui n'apprécie pas leur manque de discrétion.

величественный отель в хорошем месте с красивым видом на озеро (брать номер с видом на город не имеет смысла, лучше в таком случае выбирать другой отель). до старого города - 15 минут пешком по набережной. большой номер с очень большой ванной, в номере есть все необходимое. рядом с отелем есть подземная парковка, куда машину может поставить парковщик.

View, location, history

No valet parking,

Perfect hotel met buitengewoon goede service !

Otelin konumu,manzarası ve konforu,müşteri memnuniyeti anlayışının gelişmiş olmasını sevdim

服务很好，我定前看有人评价说排华，完全没有哦，我是早上丛Zurich坐火车到的Luzern,房间没有打扫好，给我升级了面对Lake Luzern的房间，前台服务小姐送我到房间，态度很好，早餐也好，晚餐的餐厅很高档，很有氛围！当然价格- 也贵的，我一个人点了前菜和汤主食，没有点酒，在100欧元，加了5法郎的小费！酒店很好！下次去还住这里- ！

Wir haben nun schon in einigen Hotels im In- und Ausland übernachtet, die mit 5 Sternen gekennzeichnet sind, aber das Palace Luzern hat diese mehr als nur verdient. Erstklassiger Service und besonders aufmerksame Mitarbeiter erwarten den Gast in absolut jedem Bereich des Hotels. Bereits bei Betreten des Palace fühlt man sich sofort willkommen und zu Hause. Der angenehme warmherzige Empfang durch den Concierge und das Rezeptions-Team wird jedem Gast des Hauses zuteil – auch wenn man, wie wir, nur ein günstiges Standardzimmer gebucht hat. Das Upgrade in ein größeres Zimmer mit Blick auf den See war eine schöne Überraschung und der Blick ist wirklich atemberaubend. Als Gast mit Hund wird man in anderen Hotels oft in einem „Hundezimmer“ mit abgenutztem Teppich oder anderen Makeln untergebracht – nicht aber hier im Palace Luzern. Das Zimmer ist exklusiv eingerichtet und bietet jeglichen Komfort, das Bett ist wunderbar bequem und für unseren Hund Balu stehen Näpfe, eine Decke und ein kleines Spielzeug bereit. Auch im Spa-Bereich herrscht Wohlfühlatmosphäre. Warme Holztöne, angenehme Düfte und wieder einmal das besonders aufmerksame und freundliche Personal sorgen dafür, dass man sich hier von der 1. Minute an entspannen kann. Leider konnten wir das Frühstück nicht testen, da wir sehr früh abreisen mussten, aber ein ausgezeichnetes Mittagessen am Anreisetag und ein Glas Wein am Abend in der gemütlichen Hotelbar bei Pianomusik und Kerzenschein bleiben in durchweg positiver Erinnerung. Fazit: Der Aufenthalt ist ein erholsames Erlebnis. Der Gast ist König. Wunderbar!

Cortesia e disponibilità del personale, upgrade della camera con vista lago, nel mio caso ottimo rapporto qualità prezzo

leggermente decentrato, comunque accettabile, costo prima colazione

Atmosphäre und Freundlichkeit

Nein