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Newest reviews for Radisson Blu Hotel, Lucerne

  • Ashok
    August 17, 2014

    Location Breakfast Staff Building

    We got room about 1:30 hour late.


  • Kathryn
      United States of America
    August 16, 2014

    Room view was out enjoyable

    Carpet in room was stained and spotted .We would have like a top sheet for sleeping.


  • Joanna
    August 9, 2014

    Modern and clean hotel, fantastic location and the staff were extremely friendly and helpful! Perfect stay in Lucerne and very happy with the hotel


  • Mugurel
    August 3, 2014

    Location, near railway station, although no indication and nobody able to guide you to the hotel

    No queen/king size bed in the room, just two single beds "linked", despite booking and request to staff. Toiletries and, especially, towels quality very bad - shameful Minibar "fridge" is not making cold but is sealed Room cleaner do not understand it is possible to place the garbage bin on the left side of the table, she/he insisted to place it on the right side, even on top of my luggage (which doesn't have enough place on the left side) - awkward or harassment Restaurant is serving only snacks or bar food for lunch Pretty small relaxation/sauna area Tap handle broken when check in - nobody observed before, anyhow this was immediately fixed after complain. No visible front desk personnel during night time


  • Philip
      United Kingdom
    July 29, 2014

    Staff were excellent, very helpful. Hotel was in a great location behind train & bus station. Luzern is a beautiful city



  • Rachel
    July 27, 2014

    Clean, comfortable, new, etc

    Parking costs 32 chf per day


  • Anonymous
    July 26, 2014

    Carpark! Awesome expensive! 64 CHF for 26 h, without seaview for my car..... That hurts!


  • Miranda
      United States of America
    July 22, 2014

    It was a beautiful and very clean hotel. Just what the husband and I wanted and needed.

    As we were checking out of the hotel, we were asked to pay for a breakfast that we did not attended or order. The breakfast was charged to our room. We had slept in until 1pm that day so it was definitely not us. We got a bit of push back from the staff but they backed off once I showed my Passport to show my signature and that the one on the bill was not mine or my husbands.


  • Nuno
    July 21, 2014

    Location near the central train station Huge room with interesting details



  • Matt
      United Kingdom
    July 20, 2014

    Great location, exceptionally efficient and comfortable, contemporary hotel. Can't find a fault. Staff very charming and helpful at all times



  • Davie
      United Kingdom
    July 20, 2014

    Location, Comfort of room, Staff very helpful. Nice lounge, Great selection of Malts!

    Breakfast not great value for money. No pool. Very limited room service menu for getting something to eat late on.


  • Deborah
    July 13, 2014

    close to the station and ferry, about a 7 minute walk

    we arrived at 10.30pm, there was no one at the desk, as they only had 1 staff member on overnight. It took 10 minutes for him to come to the desk (he was apologetic though). We got into our room, and the toilet was broken (there was a bolt sitting on the top of the toilet seat, probably left by the housekeeping staff). There was a dirty handprint on the bathroom tiles near the sink. We called reception, had to wait 30mins, for the same guy that checked us in, to come have a look at the toilet. He couldn't fix it, and told us someone will have a look at it in the morning. That same night we were served by a crazy bar waitress - whilst making our drinks, she threw her shoe over the counter to the other side of the room and started swearing..!? For such a big, well-known hotel chain and the price we paid, very disappointed with our experience.


  • Chun
    July 11, 2014

    there are hairs at the floor.


  • Sampanron
    July 7, 2014

    The room and sauna room were nice and modern. The location is very close to the pier and nice view for the lake of Luzern.

    I have to check-in at 3 p.m. which I think it is a bit too late because I sent a request for the early check-in at 11 a.m. PS I arrived at 9 a.m.


  • Anonymous
      United Kingdom
    July 7, 2014

    The breakfast was really good! The room size was very good. The location was really good.

    I didn't find the room very comfortable. Ours was a business class room. The room size was good. But the bathrooms are very impractical. There is a thin translucent wall connecting the room to the shower cubicle and you can literally see everything. The bathroom has a sliding door which you cannot lock from inside and the worst thing was that even when you closed the door completely there was a big gap left and you could see everything inside! Impractical.


  • Didi
    July 6, 2014

    Good location and close to the train station. Very nice room


  • Andy
    July 4, 2014

    Convenient location. Easy parking.

    Waitress at breakfast was a bit dense. When asked for Tea with milk, she bought the teapot full of watery milky tea!


  • Anonymous
    June 28, 2014

    Location; comfortable king size double bed (not two singles put together)

    We were there only 1 night, so difficult to comment but would have preferred a larger TV


  • Ki
      Hong Kong
    June 26, 2014

    It's location being close to the train station and the major tourist attractions, within walking distance.



  • Anonymous
    June 26, 2014

    Pillows too soft


  • Mich
    June 24, 2014

    Restaurant is excellent! Staff awesome & helpful! Super clean! We had a blast in Lucerne and this hotel was the perfect place to stay at.

    Every was great but wished we had one queen size bed instead of 2 twin beds


  • Malcolm
      United Kingdom
    June 22, 2014

    Staff very friendly and excellent bathroom . Would recommend

    England getting knocked world cup


  • Shaw
    June 21, 2014

    Location is a block behind train stn. It's convenient but I wld choose to stay across the river nxt time for the price.

    Price too high.


  • Susan
      United States of America
    June 9, 2014

    Close to train station although a bit awkward to get to. Very nice room. Located close to boats and old town.

    Window looked directly into adult school with classes going on all day and evening. No complimentary breakfast. We arrived a little early but had to wait 2+ hours before room was ready.


  • Nitin
    June 4, 2014

    Staff is courteous. Facilities are good.

    Very pricy hotel.


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