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Places of Interest:

Jesuit Church (0.2 miles) Rosengart Collection Lucerne (0.1 miles)
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Newest reviews for Renaissance Lucerne Hotel

  • Jing
      China
    August 8, 2014

    The hotel is two blocks away from the train station and flower bridge. Very convenient.

    The hotel was quite noisy. We booked a Junior Suite for four and found it not quite spacious.

    7.9

  • Anonymous
      Belgium
    August 5, 2014

    It is a very clean hotel. All luxury very nice rooms and close to centrum

    I have been coming to this place for a couple of years now and I am surprised every time how little respect they have for the customer and a marriott reward customer. The flexibility they have is close to zero and the cost of the room is for me not in line with the reception or lack there off. I stopped in from of hotel to unload. Nobody bothered to help, they actually just stared at us. Breakfast for 30... Bar on corner is better and way cheaper.

    7.1

  • Anonymous
      Hong Kong
    July 31, 2014

    It's our honeymoon trip and a complimentary champaign is offered, what a surprise!

    10

  • Evayanti
      Indonesia
    July 29, 2014

    Location n cleanliness

    Nothing..

    8.3

  • Beth
      United States of America
    July 27, 2014

    -Beds were super comfortable -Giant rain shower head was awesome -Staff were very eager to help -Breakfast was a treat -I had a great balcony and large room -Lovely bowl of chocolate was at the front desk to greet me at the end of the day!!

    -The only thing was that as the hotel got crowded, the elevator was very busy. Guests can be very clueless about elevator etiquette (like let everyone off before you get on in the lobby). But, that is not the hotel's fault!!

    10

  • Margaret
      Australia
    July 22, 2014

    Staff are well trained and very pleasant. Location is good if coming by train.

    We were there for four nights and had booked a De Luxe room to give more space. The room we were allocated was on the top floor, the second level in the roofline. Whilst the floor space (including bathroom & toilet) was the 25 square metres as advertised, the room had sharp sloping angles from just above floor height to the ceiling, therefore the ceiling space of the room would only have been approximately 16 or 17 square metres. This made the room feel very claustrophobic. I am only 161cm (5 ft 3) and I could just get to the bed without hitting my head but only by walking close to the bed. On the other side of the bed there was a solid pillar from floor to ceiling which my husband had to negotiate his way past. Added to this the heat in the room due to being on the roofline was intense and the aircon did not adequately cool the room. Very disappointing overall.

    5.4

  • Bik
      Hong Kong
    July 21, 2014

    Location is fantastic - short 5-10 min walk from the train station, the river and the old town. Staff is friendly and helpful. Lounge area to relax since we arrived really early and room was not yet ready for check in.

    8.8

  • Anonymous
      Switzerland
    July 15, 2014

    Lovely superior room, well-appointed and comfortable. Nice touches and fast wifi.

    Despite being on the fourth floor and facing other buildings, you could still hear the noise from the bar nearby - a deep throbbing music that you could feel. A light sleeper would definitely be bothered. With earplugs, I was fine.

    9.2

  • Anonymous
      Italy
    July 15, 2014

    Position near public parking places, right in the center of the city, just near the old town and the bridge. Staff very kind and friendly.

    The room was really small, but very comfortable.

    9.2

  • Andrew
      United Kingdom
    July 14, 2014

    Location - very handy for everything Room service food Good facilities

    Bathroom on the small side if I was being fussy.

    9.6

  • Caralin
      Canada
    July 13, 2014

    Great location right by the train station, and less than 5 min walk to Chapel Bridge and the old town. Comfy beds. Very friendly, helpful staff, all through the stay. Very clean. Great rain shower. Mini Toblerone chocolates at the check in desk!

    North Americans will find the room small, but it's average for Europe. It's a modern hotel, so it has perhaps less "character", but traded for modern comforts.

    9.6

  • Raghu
      United Arab Emirates
    July 13, 2014

    Location

    Toilets (being an Indian family, would have preferred a WC with washing facility - i.e a shattaf pipe

    8.3

  • David
      United States of America
    July 4, 2014

    The staff was great. Also great location and clean, pretty hotel.

    9.6

  • Aline
      Brazil
    July 1, 2014

    Location

    There is no parking. I got a room in the first flor wich was over a pub. The noyse ended only at 3 am. There was no privacy in the bathroom, wich could be seen from the bed, because of a glass wall. There was only a small lounge in the first flor. The corridor leading to the rooms was very dark.

    5.4

  • Kerri
      Australia
    June 26, 2014

    The location of the hotel was excellent very close To the rail station and five minute walk from the old town. The room was excellent a big plus was that the bed was very comfortable.

    9.6

  • Anonymous
      United States of America
    June 22, 2014

    Being on the top floor was very nice.

    The person who checked us in wasn't particularly welcoming or helpful.

    7.9

  • Cynthia
      United States of America
    June 12, 2014

    Helpful and very engaging staff; eager to serve; comfortable rooms and quiet atmosphere; excellent location

    30 CHF for breakfast...3 adults and 2 children ate a filling breakfast at Starbucks for 50 CHF every morning; having to continually log in on the internet after leaving the hotel and then returning; no laundry service during holiday

    7.9

  • Ziwei
      China
    June 4, 2014

    Great location and we are arranged at six floor, there has balcony and the whole room is warm and quiet. The facilities are new and modern. The wifi has high speed. I will order this hotel for the next trip there.

    The bathroom has no door or shower curtain, it's not convenient. Hope to improve it.

    10

  • Anonymous
      Switzerland
    June 3, 2014

    Nice hotel & well located. The breakfast was excellent & staff very helpful.

    9.2

  • Chen
      Hong Kong
    May 25, 2014

    great room and excellent staff! will definitely stay here again if visit Lucerne again.

    9.6

  • David
      United States of America
    May 20, 2014

    1. The location is convenient to the Altstadt and Bahnhof Luzern. 2. The bed was quite comfortable.

    1. This hotel does not meet my expectations of a 4 star hotel for several reasons. 2. The room was tiny and using the bathroom shower guaranteed a wet floor. 3. The lobby was small and access was confusing. 4. The staff ranged from helpful to disinterested. 5. We'll not book here again.

    5.4

  • Si
      Singapore
    May 18, 2014

    Very near to train station.

    9.2

  • Linda
      United States of America
    May 13, 2014

    They advertised available parking but my husband had to drive around on the streets to find public parking as they do not have their own parking. Additionally, our room was on the top floor that must be a converted attic as it was small and their was a post in the room and slanted ceilings that we kept hitting our heads on. They have a tiny lobby with limited seating. Don't recommend this hotel.

    5.8

  • Anonymous
      Hungary
    May 11, 2014

    Good location and a plenty of storage place. Really good technical facility. Cozy room interior. Very good soundproofing (little noise could be heard from outside and inside).

    A complementary tea table have been well.

    10

  • Kate
      Australia
    May 6, 2014

    This hotel is close to the railway station and other attractions. The staff were polite and helpful.

    This is not value for money and this hotel is overpriced for what it offers. The rooms are still noisy even though there is supposed to be sound proofing on the windows. We had a room on the third floor overlooking the street and it was still noisy. Also you hear quests in other rooms. I will not be back and will not be recommending this hotel as I am sure there is better value for money else where.

    6.3

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