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Renaissance Lucerne Hotel
Pilatusstrasse 15, 6002 Lucerne – Show map
Excellent location – rated 9.2/10! (score from 395 reviews)
Rated by guests after their stay at Renaissance Lucerne Hotel.
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6 Reasons to Choose Renaissance Lucerne Hotel
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141 properties in Lucerne
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395 verified reviews
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Renaissance Lucerne Hotel's staff speak: Portuguese, French, English, German
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Golf Course (within 2 miles), Hiking, Fitness Center, Library
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Portuguese, French, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Renaissance Lucerne Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 395 reviews
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The hotel is two blocks away from the train station and flower bridge. Very convenient.
The hotel was quite noisy. We booked a Junior Suite for four and found it not quite spacious.
It is a very clean hotel. All luxury very nice rooms and close to centrum
I have been coming to this place for a couple of years now and I am surprised every time how little respect they have for the customer and a marriott reward customer. The flexibility they have is close to zero and the cost of the room is for me not in line with the reception or lack there off. I stopped in from of hotel to unload. Nobody bothered to help, they actually just stared at us. Breakfast for 30... Bar on corner is better and way cheaper.
It's our honeymoon trip and a complimentary champaign is offered, what a surprise!
Location n cleanliness
-Beds were super comfortable -Giant rain shower head was awesome -Staff were very eager to help -Breakfast was a treat -I had a great balcony and large room -Lovely bowl of chocolate was at the front desk to greet me at the end of the day!!
-The only thing was that as the hotel got crowded, the elevator was very busy. Guests can be very clueless about elevator etiquette (like let everyone off before you get on in the lobby). But, that is not the hotel's fault!!
Staff are well trained and very pleasant. Location is good if coming by train.
We were there for four nights and had booked a De Luxe room to give more space. The room we were allocated was on the top floor, the second level in the roofline. Whilst the floor space (including bathroom & toilet) was the 25 square metres as advertised, the room had sharp sloping angles from just above floor height to the ceiling, therefore the ceiling space of the room would only have been approximately 16 or 17 square metres. This made the room feel very claustrophobic. I am only 161cm (5 ft 3) and I could just get to the bed without hitting my head but only by walking close to the bed. On the other side of the bed there was a solid pillar from floor to ceiling which my husband had to negotiate his way past. Added to this the heat in the room due to being on the roofline was intense and the aircon did not adequately cool the room. Very disappointing overall.
Location is fantastic - short 5-10 min walk from the train station, the river and the old town. Staff is friendly and helpful. Lounge area to relax since we arrived really early and room was not yet ready for check in.
Lovely superior room, well-appointed and comfortable. Nice touches and fast wifi.
Despite being on the fourth floor and facing other buildings, you could still hear the noise from the bar nearby - a deep throbbing music that you could feel. A light sleeper would definitely be bothered. With earplugs, I was fine.
Position near public parking places, right in the center of the city, just near the old town and the bridge. Staff very kind and friendly.
The room was really small, but very comfortable.
Location - very handy for everything Room service food Good facilities
Bathroom on the small side if I was being fussy.
Great location right by the train station, and less than 5 min walk to Chapel Bridge and the old town. Comfy beds. Very friendly, helpful staff, all through the stay. Very clean. Great rain shower. Mini Toblerone chocolates at the check in desk!
North Americans will find the room small, but it's average for Europe. It's a modern hotel, so it has perhaps less "character", but traded for modern comforts.
Toilets (being an Indian family, would have preferred a WC with washing facility - i.e a shattaf pipe
The staff was great. Also great location and clean, pretty hotel.
There is no parking. I got a room in the first flor wich was over a pub. The noyse ended only at 3 am. There was no privacy in the bathroom, wich could be seen from the bed, because of a glass wall. There was only a small lounge in the first flor. The corridor leading to the rooms was very dark.
The location of the hotel was excellent very close To the rail station and five minute walk from the old town. The room was excellent a big plus was that the bed was very comfortable.
Being on the top floor was very nice.
The person who checked us in wasn't particularly welcoming or helpful.
Helpful and very engaging staff; eager to serve; comfortable rooms and quiet atmosphere; excellent location
30 CHF for breakfast...3 adults and 2 children ate a filling breakfast at Starbucks for 50 CHF every morning; having to continually log in on the internet after leaving the hotel and then returning; no laundry service during holiday
Great location and we are arranged at six floor, there has balcony and the whole room is warm and quiet. The facilities are new and modern. The wifi has high speed. I will order this hotel for the next trip there.
The bathroom has no door or shower curtain, it's not convenient. Hope to improve it.
Nice hotel & well located. The breakfast was excellent & staff very helpful.
great room and excellent staff! will definitely stay here again if visit Lucerne again.
1. The location is convenient to the Altstadt and Bahnhof Luzern. 2. The bed was quite comfortable.
1. This hotel does not meet my expectations of a 4 star hotel for several reasons. 2. The room was tiny and using the bathroom shower guaranteed a wet floor. 3. The lobby was small and access was confusing. 4. The staff ranged from helpful to disinterested. 5. We'll not book here again.
Very near to train station.
They advertised available parking but my husband had to drive around on the streets to find public parking as they do not have their own parking. Additionally, our room was on the top floor that must be a converted attic as it was small and their was a post in the room and slanted ceilings that we kept hitting our heads on. They have a tiny lobby with limited seating. Don't recommend this hotel.
Good location and a plenty of storage place. Really good technical facility. Cozy room interior. Very good soundproofing (little noise could be heard from outside and inside).
A complementary tea table have been well.
This hotel is close to the railway station and other attractions. The staff were polite and helpful.
This is not value for money and this hotel is overpriced for what it offers. The rooms are still noisy even though there is supposed to be sound proofing on the windows. We had a room on the third floor overlooking the street and it was still noisy. Also you hear quests in other rooms. I will not be back and will not be recommending this hotel as I am sure there is better value for money else where.
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