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Places of Interest:

Franciscan Church (0.2 miles) Spreuer Bridge (0.2 miles)
Show map Best Western Hotel Rothaus

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Newest reviews for Best Western Hotel Rothaus

  • Ivan
    August 25, 2014

    i'll probably take the same hotel on my next trip to Luzern. Helpful staff, clean and comfortable rooms, no noise (at least on 5th floor room), great location 5 minutes away from Old Town.


  • Michael
      United States of America
    August 24, 2014

    A bar right across the street:patrons of the bar were out having a cigarette and talking very loud.


  • Richard
      United States of America
    August 22, 2014


    Upon arrival staff was not familiar with location of major attractions. Bathroom light did not work and was not fixed until 10:30 PM, after 4 visits to my room. Computer printer was jammed, making it impossible to print boarding passes. Room was tiny, barely room to open suitcases. Room was warm requiring window to be open which caused room to be noisy. Shampoo consisted of 3 tiny packets for 2 people.


  • Anonymous
    August 16, 2014

    Staff was friendly and helpful. The location was nice in that it was a little away from the craziness of old town / train station, but just a short walk away from them.

    The wifi reception on the 5th floor and the dinning room is basically nonexistent. This needs improvement before I ever stay there again. Although some rooms are non smoking, the smoke smell from the hallway permeates through the door slightly. It's noticeable. And no air conditioning. This could be a problem during the warmer months.


  • Rush
      United States of America
    August 14, 2014

    For that which I paid in comparison to that which I received....I was pretty disappointed in the overall quality of the hotel for the high price.


  • Wayne
      United Kingdom
    August 13, 2014

    Staff ( man ) on the phone after 11pm


  • Anurag
    August 13, 2014


    Small room


  • Anonymous
    August 13, 2014

    Location is ok

    Staffs unfriendly except one or two


  • Thiam
    July 23, 2014

    A nice place that easy access to old town. Near to bus stop and restaurants around are nice.

    Can feel floating when inside room. Think is the design of the flooring.


  • Denise
      United States of America
    July 14, 2014

    This is more like a hostel. Paint was peeling off the walls and door in the bathroom. The curtains were dingy. The bathroom was tiny. The TV was mounted high on the wall so to watch you had to sit in the bed that had no headboard so your head was on the hard wall. The internet was no usable and people were sitting in the hall and stairs trying to get a signal. There are many nicer hotels to stay in, in the area.


  • Peter
    July 9, 2014

    Close to everything. Great breakfast.



  • Wipawan
    June 24, 2014

    Location is great and the facility is ok, although lack of refrigulator.

    The staff in restuarant of hotel is not polite. I took away my dinner from outside and borrowed her for a spoon. She said no service for this. Her face seem upset to me. I asked her again and claimed that i was a guest of hotel. Finally, she gave me but asked me to return ASAP. I said to her, of course, i would return. I think she did not have service mind and made me feel not impress with this hotel.


  • Geoff
    June 21, 2014

    The room was very spacious, quiet and comfortable. The hotel was close to the river, lake and old city as well as the railway station.

    It was very expensive as indeed hotels in Switzerland are, and they provided two disposable cups in the room. These weren't washed or replaced during our stay. I thought for the money we could have had glasses.


  • Roy
      United Kingdom
    June 19, 2014

    Location good for old town and railway station.

    Cable T.V. did not exist. Only local analogue channels available. Staff tried to maintain that Swiss suppliers at fault, but we know from other hotels that international channels (e.g. BBC World Service) are available on cable. Attitude of staff very unprofessional and unhelpful. Our room was very noisy being just above the hotel's public bar with large sized T.V. One night of our stay unfortunately coincided with first match of World Cup involving screams and shouts from people watching it from 8.00 p.m. to gone midnight. This profiteering by the hotel shows no regard for their residents whatsoever. The hotel is a disgrace to the Best Western chain and reflects very badly on


  • Shoney
      United States of America
    June 15, 2014

    Place was very clean, good location.

    I was overcharged for my room. A colleague stayed there the same nights and paid up to 100 francs less than I did. The room was very hot, and the Internet kept malfunctioning.


  • Nick
      United Kingdom
    June 12, 2014

    The rooms were super clean and the shower hot & powerful. Breakfast was healthy and tasty& the staff pleasant. It was only 10 minutes to the heart of Lucern.

    No complaints.


  • Chris
    June 8, 2014

    Everything you need. Bus close by. Beer garden on premises.

    No problems. Basic and clean.


  • Anonymous
    June 5, 2014

    clean room and bathroom.

    there has been a smoker before us in the room!


  • Salvatore
    June 4, 2014

    The staff was excellent and very helpful


  • Anonymous
      United Kingdom
    May 13, 2014

    Room had a balcony. Good dining room and breakfast, both with good service.

    No tea or coffee making facilities in room. Parking outside only for restaurant. Hotel parking further away.


  • Jari
    May 12, 2014

    Location was good. Staff was ok.

    The smell of cigarette was overwhelming - everywhere at the hotel! Hotel itself and the rooms need a good makeover. Rooms had no soundproofing at all. We woke up at 4 am, when a group of "tourists" was shouting in the corridor. Difficult to park in front of the hotel - no sign for guest parking. Slow internet.


  • Andrea
    May 11, 2014

    good location, about 10 minutes from the train station and less then 5 from the old center

    I could hear a lot o noise from the other rooms, bad acoustic, could hear other's room television and conversation no English channels available and the tv was in a separate room from the bed


  • Anonymous
    April 21, 2014

    The price that was indicated on our reservation is NOT the price that we were charged at the hotel. The hotel director charged us 40CHF for a baby cot, which was requested from the start and never had a price tag attached to it. Very poor business practices (even after talking to the director and showing our reservation, he refused to comply to the reservation price) and overall disappointing. The rooms are small and the entire hotel smells like cigarette smoke. Would not recommend it.


  • Mahesh
    March 31, 2014

    location was nice. value for money

    sofa bed was not comfortable. we asked for room with 4 persons but got a sofa bed which was not comfortable


  • Anonymous
      United States of America
    January 6, 2014

    Helpful desk clerk


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