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Best Western Hotel Rothaus
Klosterstrasse 4, 6003 Lucerne – Show map
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141 properties in Lucerne
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238 verified reviews
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Best Western Hotel Rothaus's staff speak: German
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Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not possible) and costs CHF 22 per day.
Room Service, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator
2:00 PM - 12:00 AM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 6 years stay free of charge when using existing beds.
All children under 2 years are charged CHF 40 per person per night in a crib.
All older children or adults are charged CHF 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Best Western Hotel Rothaus accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 238 reviews
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i'll probably take the same hotel on my next trip to Luzern. Helpful staff, clean and comfortable rooms, no noise (at least on 5th floor room), great location 5 minutes away from Old Town.
A bar right across the street:patrons of the bar were out having a cigarette and talking very loud.
Upon arrival staff was not familiar with location of major attractions. Bathroom light did not work and was not fixed until 10:30 PM, after 4 visits to my room. Computer printer was jammed, making it impossible to print boarding passes. Room was tiny, barely room to open suitcases. Room was warm requiring window to be open which caused room to be noisy. Shampoo consisted of 3 tiny packets for 2 people.
Staff was friendly and helpful. The location was nice in that it was a little away from the craziness of old town / train station, but just a short walk away from them.
The wifi reception on the 5th floor and the dinning room is basically nonexistent. This needs improvement before I ever stay there again. Although some rooms are non smoking, the smoke smell from the hallway permeates through the door slightly. It's noticeable. And no air conditioning. This could be a problem during the warmer months.
For that which I paid in comparison to that which I received....I was pretty disappointed in the overall quality of the hotel for the high price.
Staff ( man ) on the phone after 11pm
Location is ok
Staffs unfriendly except one or two
A nice place that easy access to old town. Near to bus stop and restaurants around are nice.
Can feel floating when inside room. Think is the design of the flooring.
This is more like a hostel. Paint was peeling off the walls and door in the bathroom. The curtains were dingy. The bathroom was tiny. The TV was mounted high on the wall so to watch you had to sit in the bed that had no headboard so your head was on the hard wall. The internet was no usable and people were sitting in the hall and stairs trying to get a signal. There are many nicer hotels to stay in, in the area.
Close to everything. Great breakfast.
Location is great and the facility is ok, although lack of refrigulator.
The staff in restuarant of hotel is not polite. I took away my dinner from outside and borrowed her for a spoon. She said no service for this. Her face seem upset to me. I asked her again and claimed that i was a guest of hotel. Finally, she gave me but asked me to return ASAP. I said to her, of course, i would return. I think she did not have service mind and made me feel not impress with this hotel.
The room was very spacious, quiet and comfortable. The hotel was close to the river, lake and old city as well as the railway station.
It was very expensive as indeed hotels in Switzerland are, and they provided two disposable cups in the room. These weren't washed or replaced during our stay. I thought for the money we could have had glasses.
Location good for old town and railway station.
Cable T.V. did not exist. Only local analogue channels available. Staff tried to maintain that Swiss suppliers at fault, but we know from other hotels that international channels (e.g. BBC World Service) are available on cable. Attitude of staff very unprofessional and unhelpful. Our room was very noisy being just above the hotel's public bar with large sized T.V. One night of our stay unfortunately coincided with first match of World Cup involving screams and shouts from people watching it from 8.00 p.m. to gone midnight. This profiteering by the hotel shows no regard for their residents whatsoever. The hotel is a disgrace to the Best Western chain and reflects very badly on booking.com
Place was very clean, good location.
I was overcharged for my room. A colleague stayed there the same nights and paid up to 100 francs less than I did. The room was very hot, and the Internet kept malfunctioning.
The rooms were super clean and the shower hot & powerful. Breakfast was healthy and tasty& the staff pleasant. It was only 10 minutes to the heart of Lucern.
Everything you need. Bus close by. Beer garden on premises.
No problems. Basic and clean.
clean room and bathroom.
there has been a smoker before us in the room!
The staff was excellent and very helpful
Room had a balcony. Good dining room and breakfast, both with good service.
No tea or coffee making facilities in room. Parking outside only for restaurant. Hotel parking further away.
Location was good. Staff was ok.
The smell of cigarette was overwhelming - everywhere at the hotel! Hotel itself and the rooms need a good makeover. Rooms had no soundproofing at all. We woke up at 4 am, when a group of "tourists" was shouting in the corridor. Difficult to park in front of the hotel - no sign for guest parking. Slow internet.
good location, about 10 minutes from the train station and less then 5 from the old center
I could hear a lot o noise from the other rooms, bad acoustic, could hear other's room television and conversation no English channels available and the tv was in a separate room from the bed
The price that was indicated on our reservation is NOT the price that we were charged at the hotel. The hotel director charged us 40CHF for a baby cot, which was requested from the start and never had a price tag attached to it. Very poor business practices (even after talking to the director and showing our reservation, he refused to comply to the reservation price) and overall disappointing. The rooms are small and the entire hotel smells like cigarette smoke. Would not recommend it.
location was nice. value for money
sofa bed was not comfortable. we asked for room with 4 persons but got a sofa bed which was not comfortable
Helpful desk clerk
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