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Klosterstrasse 4, 6003 Lucerne, Switzerland – Show map
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143 properties in Lucerne
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230 verified reviews
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Best Western Hotel Rothaus's staff speaks: German
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Food & Drink
Restaurant, Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not possible) and costs CHF 22 per day.
Room Service, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator
2:00 PM - 12:00 AM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 6 years stay free of charge when using existing beds.
All children under 2 years are charged CHF 40 per person per night in a crib.
All older children or adults are charged CHF 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 230 reviews
Value for money
Show reviews from:
In the pedestrian zone in the heart of Lucerne, right at the historic Kapellbrücke (Chapel Bridge), where the Reuss river leaves Lake Lucerne, you will find the pretty Hotel Des Alpes.
Score from 838 reviews Very good
The family-run Continental-Park Hotel Lucerne is located 300 ft from Lucerne Train Station and has free Wi-Fi throughout the entire property; an on-site underground garage parking and air-conditioned...
Score from 458 reviews Very good
Family-run for 150 years, the Hotel Balm in a green suburb of Lucerne features a gourmet restaurant with fish and other specialties and provides free Wi-Fi in all rooms.
Score from 283 reviews Excellent
The Tourist hotel is at the edge of Lucerne's Old Town, a few minutes from the station and the lake. All rooms provide free Wi-Fi and most have a balcony with mountains and river views.
Score from 977 reviews Very good
The family room was large, esp. for Europe. There was a living room with a pull out bed for the children but no wall or door separating the adult and child room (making it difficult to enjoy the room while the kids were sleeping.) The location was walking distance to pretty much everything we wanted to see (the Lion, the Glacier Park, the Covered Bridge). Even the 8 year olds found the walk interesting and not too long. Loved Lucerne but the hotel was just OK.
We had booked a triple room and an "extra bed" which they charged us 40 extra CHF (about 30 Euros) for the night for two adults and two kids. When we arrived we ended up with a double bed and pull out couch. Thus, they charged for the extra bed and there was really no "extra." The street side faces nightclubs and bars and was noisy, keeping me up on and off until about 3am. I would not recommend this room on the street side. The breakfast was cheese and meats with limited fresh fruits/yogurts. It was okay. The coffee was horrid and the breakfast room is a bar at night, meaning that it smelled of smoke. I changed my shirt after breakfast because it smelled. I felt for the price, there could have been much more. Parking was another 25 CHF (about 20 euros) per day. I would not choose this hotel again based on price for value.
The location, the cleanliness, the balcony.
All common rooms (reception, corridors, breakfast room - even if non smoking) smell the smoke/cigarette. 20 minutes at breakfast and you get the smell on you...even bathroom Towels smell. Unpleasant for a non smoker.
Staff was friendly and helpful.
Parking located some distance (approx. 800 - 1000 ft. from hotel. A problem for some disabilities.
I was tired and had a place to sleep. Breakfast not bad.
Bathtub is odd shape. Nearly impossible to take a shower. Walls are paper thin. Must be in lobby to use Internet
No hot water last night of our stay, parking was difficult because nearby parking decks did not take credit cards and we were told they did
Excellent facility and staff.
Location was very central and convenient for the town centre and rail station. Staff and cleanliness were fine.
The family suite had three proper beds and a sofa bed. As the kids are too big to share a bed, my husband and I took it. It was very hard and worst of all there was a ridge where the mattress folded out of the sofa which was really uncomfortable and I struggled to get to sleep.
staff was not polite and talk very little in giving information and was busy in their own work, they dont accept dollar if we dont have euro. price was very high and it doesnt worth what you pay
Staff Service level
The facility is good with pretty good breakfast included.
The location is hard to find and the staff often absent from the reception, especially in the evening.
All in line with 3Star rating. Very clean , simple and friendly staff.
Wifi connection slow.
Dead Wifi Arrogant Kitchen staff Old furnitures Picture in booking.com is not the same
i'll probably take the same hotel on my next trip to Luzern. Helpful staff, clean and comfortable rooms, no noise (at least on 5th floor room), great location 5 minutes away from Old Town.
A bar right across the street:patrons of the bar were out having a cigarette and talking very loud.
Upon arrival staff was not familiar with location of major attractions. Bathroom light did not work and was not fixed until 10:30 PM, after 4 visits to my room. Computer printer was jammed, making it impossible to print boarding passes. Room was tiny, barely room to open suitcases. Room was warm requiring window to be open which caused room to be noisy. Shampoo consisted of 3 tiny packets for 2 people.
Staff was friendly and helpful. The location was nice in that it was a little away from the craziness of old town / train station, but just a short walk away from them.
The wifi reception on the 5th floor and the dinning room is basically nonexistent. This needs improvement before I ever stay there again. Although some rooms are non smoking, the smoke smell from the hallway permeates through the door slightly. It's noticeable. And no air conditioning. This could be a problem during the warmer months.
the staff manager and desk clerk they worked with us on a last minute booking, then a revision to booking.com!
yucky small room, shower was accident prone, water spraying all over from the shower head, too noisy even 3 floors up;
For that which I paid in comparison to that which I received....I was pretty disappointed in the overall quality of the hotel for the high price.
Staff ( man ) on the phone after 11pm
Location is ok
Staffs unfriendly except one or two
Cleanliness and good location
A nice place that easy access to old town. Near to bus stop and restaurants around are nice.
Can feel floating when inside room. Think is the design of the flooring.
This is more like a hostel. Paint was peeling off the walls and door in the bathroom. The curtains were dingy. The bathroom was tiny. The TV was mounted high on the wall so to watch you had to sit in the bed that had no headboard so your head was on the hard wall. The internet was no usable and people were sitting in the hall and stairs trying to get a signal. There are many nicer hotels to stay in, in the area.
Close to everything. Great breakfast.
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