Royal Manotel  

La situación y el trato

Everywhere ıts the fırst ımpressıon that makes ıt the best. On reachıng the Hotel, we dıdnt have anyone at the Bell Desk to take the luggage from the car to the hotel. The reason the concıerge later gave was " Shortage of Staff , what can we do ? " I was surprısed to hear that kınd of a statement. We were made to waıt for an hour as the room was not ready at check-ın. Further more, my famıly and I were ın the room when we heard someone knock and ın a span of a second , he even opened the door usıng hıs master card. I asked hım : why cant you waıt tıll we open. We were comıng to the door. Hıs attıtude was bad and he gave a " Sorry " for the sake of ıt. Hıs conscıous dıdnt make hım feel that he was wrong. Thırdly , whıle checkıng out I was at the front offıce to make the fınal payment. I had paıd an advance at the tıme of check-ın. I was gıven a re-fund sayıng that I had paıd extra. Ok, In few hours , I receıved a text message that so many CHF has been debıted from my account. The amount taken was rıght but that was not the proper way of dealıng wıth such a sıtuatıon. Overall , I would never ever recommend anyone to stay ın thıs hotel. They should know that they are ın the Hospıtalıty Industry rather than showıng thıs kınd of behavıour.

Very nice rooms. Excellent stuff. Good breakfast.

It is near train station and little bit scary at night for my wife. Meny suspitious guys on the street.

- Receiption staff were kind and helpful. - Room service staff friendly and efficient. - The tram coupon and discount vouchers we get at check in. - Fast response to our requests (adapter, internet, ...etc).

- Frequent wifi disconnections - The food options/menu at the hotel (specially Breakfast)

Got ugraded to a junior suite free of charge.

Night staff really unfriendly, otherwise I would have rated the staff excellent. The iron in their ironing section was dirty and stained one of my shirts. Housekeeping cleaned and ironed my shirt free of charge, which was nice.

I liked the location of the hotel. It is based close to the train station.

The view from the window was poor, there was another building, which was not very comfortable.

Room size is fine, of course I don't other romms how it is look like.

Price vs quakity of service, and decoration. There was a renovation during my stay which is make me nervous and can't sleep well.

I do like location a lot! You need only 5 mins walk from the Railway station and it's quite and really very comfortable.

Free wi-fi, free transport card, lobby very charming

Staff at the lobby bar (very slow service and lack of focus to the guests)

Duo Restaurant / Room size.

Restriction on comunicated bedrrooms, lack of felxibility to accomodate withou increasing rates.

Bar area was lovely and the rooms were well presented and very clean

Location - next to train station Very cosy decoration in the room Last minute offers

It was very near the train station - walking distance to lake Geneva and so easy to get on public transportation from the front of the hotel

There was a starnge smell in the lobby but the room was clean and nice and normal smell.