I requested a quiet room when I was booking . what we got was the most annoying noisy room facing the street . we couldn't sleep even after midnight . you can hear the voices and the talks as if they were in the room itself .
for the money you pay , you cannot find a better hotel location . steps away from the lake , close to the train station , close to all tourists cafes and restaurants . Lisa , the lady receptionist , was the most charming , polite and caring receptionist I ever met . I had a trouble with my camera and I lost all the photos I shot before I arrived in Lugano . While she was trying to help me resolve the problem , you can easily see the caring look on her face . I was so impressed by her attitude and would like to thank the hotel management for hiring people like Lisa .