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Property Highlights

Free WiFi

Places of Interest:

Franciscan Church (0.1 miles) Jesuit Church (0.2 miles) Spreuer Bridge (0.2 miles)
Show map Hotel Schlüssel

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Newest reviews for Hotel Schlüssel

  • Frank
    September 2, 2014

    The rooms were nice and fresh.

    We had no hot water in the morning for showers. Guess they were repairing some heaters.


  • Lesley
      United Kingdom
    August 28, 2014

    Good location although a bit difficult to find. Clean, large room. Nice staff.

    We had a 'garden view' which faced on to a fairly quiet street (and multi story car park) which was fine for noise levels during the day and early evening. When we returned after a night out in Lucerne we heard noise as soon as we walked in the front door of the Hotel and by the time we got to our room at the back this had escalated to a horrendous level. The noise was coming from a, to us, newly discovered live music pub on the street below our room. After reaching a ' Smoke on the water' crescendo at 2am the music mercifully stopped. Unfortunately this old Hotel is very badly insulated and we were woken at 7am by footfalls from people in the room above and noise from going up and down the stairs (not as bad as the pub but still way too loud). As Lucerne is so lovely and peaceful it was certainly marred by this disruption to the tranquility. I think the rooms at the front (overlooking the square) may have been quieter. I bought earplugs for the second night. DO NOT GO TO THIS HOTEL at the weekend. MIGHT be better through the week (although I don't know about that).


  • Mary
    August 26, 2014

    The location, the receptionist

    The plainness of the room; only one mirror.


  • Rachel
      United Kingdom
    August 24, 2014

    Location Friendly staff

    Lack of fridge


  • Alan
      United Kingdom
    August 17, 2014

    Ideally situated for the train station and a flat walk from the hotel to it

    The noise outside the hotel from the restaurant punters. And the dual doors in the lift - it might be handy to let your guests know of this otherwise it's an accident waiting to happen i.e. someone could be trapped of caught in the lift doors. Also the open stairs could be rather dangerous. Needs a hand rail both sides.


  • Dianne
      United Kingdom
    August 17, 2014

    - Lovely young staff all incredibly helpful and polite -Restaurant - wonderful meals at a good price -Fabulous location with a view over the church

    - not staying longer


  • Elisa
    August 15, 2014

    Confortable and position perfect to visit the centre. staff kind.


  • John
      United States of America
    August 11, 2014

    Close to all the things one wants to see and do in Lucerne and around the Lake. The staff was nice, and the room was clean.

    The lack of air conditioning means that you sleep with windows open, and there is a bar right beside the hotel and a very busy street that really make sleeping difficult to impossible until at least 4 am.


  • Denise
      United States of America
    August 10, 2014

    Christina at the front desk went above and beyond to provide us with all the most current information about anything we wished to do. The room was clean and the location was perfect for getting to all the places a tourist would like to visit.


  • Abdullah
    August 7, 2014

    old furnature and small rooms


  • Jan
      United Kingdom
    August 6, 2014

    Good location, very helpful staff. The receptionist went out of her way to print off information regarding trips up the mountains, the options available, weather information etc etc. The young manager on duty for our stay was a credit to the company, making our stay a one not to forget!

    The rooms tended to be a little warm, however the manager soon put that right by placing a large fan in our room - excellent service!


  • Donna
      United States of America
    August 3, 2014

    The room lacked character. It did not have an old world feel. The walls were blank with no artwork, furniture was outdated and it looked like a college dorm room.


  • David
      United Kingdom
    August 2, 2014

    Very friendly helpful staff; killer convenient location


  • Andrew
      New Zealand
    July 31, 2014

    Location was great, 8-10 minute walk from train/bus station (where you will find a great supermarket). Staff were helpful and friendly. Wifi good

    No air con. We had to have the window open which helped cool the room but was extremely noisey!


  • Keith
      United States of America
    July 30, 2014

    Great location.

    The worst thing was the mold smell in the shower that stayed with you when you left the bathroom. Totally unnecessary. Toilet seat was broken. Window latch was also broken. We had a room that slept four. Need to keep windows open, and it was a cool night, but still could not get a good breeze in either sleeping area. Noisy on the front of the hotel due to the bar and the parking garage across the street. For about $325, we expected more.


  • Hilary
      New Zealand
    July 27, 2014

    Good value for money. Roomy & clean.

    No fridge or coffee/tea facilities.


  • Anonymous
    July 23, 2014

    Clean and well located.

    Expensive. No tea making facilities.


  • Kelly
    July 21, 2014

    Excellent location, right near the bridge and Lion monument as well as lots of shops and restaurants. The room and facilities were perfectly acceptable for the price.

    The bed was very hard and uncomfortable as were the pillows


  • Anonymous
      United Arab Emirates
    July 19, 2014


    slow wifi


  • Anonymous
    July 18, 2014

    Friendly staff. Superb location


  • Rachelle
    July 17, 2014

    Fantastic location :) staff fabulous :) loved our time in Luzern!!!!

    Church bells ringing every hour. We had the door open as there is no air conditioning.


  • Pui
      Hong Kong
    July 15, 2014

    Location is quiet, opposite to a church. Nice staff.

    - very few electronic sockets, one was located besides the room door. How did I use it? - no indoor shoes, tooth brushes provided


  • Carolyn
    July 12, 2014

    Loved the connecting rooms perfect for our family. The glass door that closed off the rooms was great for some privacy. Very safe feel for the family. Easy walk to the train station. Fantastic service at the reception desk. Very helpful.

    I always love a cup of tea before bed and but there was no kettle.


  • Sun
    July 9, 2014

    maybe the location.

    The first thing that we were unhappy about is that they informed us that the reception desk would be opened up to 6pm and we missed our train and it made us very worried during the journey wondering whether we were able to check in to the hotel. I ran all the way from the train station to the hotel and found that there is a restaurant in the hotel and the staff there was able to check in anyone during the business hours of the restaurant. This is really bad for people going there for the first time. Secondly, the facilities in the room is really bad. They don't have any coffee making facility. The TV set is a very old type and only a few channels have programme. Thirdly, there is no air-conditioning in the room and it is very warm in a summer day. Never go back there again


  • Ricardo
    July 7, 2014

    The location was perfect. Very clean and WIFI worked perfectly even for doing Skype talks.

    The mattress and pillows were not very comfortable.


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