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Franziskanerplatz 12, 6003 Lucerne – Show map
Excellent location – rated 9/10! (score from 420 reviews)
Rated by guests after their stay at Hotel Schlüssel.
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141 properties in Lucerne
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420 verified reviews
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Hotel Schlüssel's staff speak: English, German
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Terrace, Sun Deck
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs CHF 20 per day.
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
2:00 PM - 6:00 PM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 4 years stay free of charge when using existing beds.
One child under 4 years is charged CHF 5 per person per night in a crib.
The maximum number of cribs in a room is 1.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hotel Schlüssel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 420 reviews
Value for money
Show reviews from:
The Ibis Budget Hotel Luzern City is within a 15 minute walk from Lucerne Main Train Station, the Old Town, and Lake Lucerne.
Score from 2369 reviews Good
The Roesli Guest House is in the heart of Lucerne, close to the Spreuer Bridge. Guests can enjoy free access to a partner hotel's renovated outdoor pool across the street.
Score from 724 reviews Review score
Just 50 yards from the historic Chapel Bridge, Hotel Pickwick is right on the Reuss River in the Old Town of Lucerne. It includes an English pub and offers free Wi-Fi.
Score from 653 reviews Very good
The Tourist hotel is at the edge of Lucerne's Old Town, a few minutes from the station and the lake. All rooms provide free Wi-Fi and most have a balcony with mountains and river views.
Score from 928 reviews Very good
The rooms were nice and fresh.
We had no hot water in the morning for showers. Guess they were repairing some heaters.
Good location although a bit difficult to find. Clean, large room. Nice staff.
We had a 'garden view' which faced on to a fairly quiet street (and multi story car park) which was fine for noise levels during the day and early evening. When we returned after a night out in Lucerne we heard noise as soon as we walked in the front door of the Hotel and by the time we got to our room at the back this had escalated to a horrendous level. The noise was coming from a, to us, newly discovered live music pub on the street below our room. After reaching a ' Smoke on the water' crescendo at 2am the music mercifully stopped. Unfortunately this old Hotel is very badly insulated and we were woken at 7am by footfalls from people in the room above and noise from going up and down the stairs (not as bad as the pub but still way too loud). As Lucerne is so lovely and peaceful it was certainly marred by this disruption to the tranquility. I think the rooms at the front (overlooking the square) may have been quieter. I bought earplugs for the second night. DO NOT GO TO THIS HOTEL at the weekend. MIGHT be better through the week (although I don't know about that).
The location, the receptionist
The plainness of the room; only one mirror.
Location Friendly staff
Lack of fridge
Ideally situated for the train station and a flat walk from the hotel to it
The noise outside the hotel from the restaurant punters. And the dual doors in the lift - it might be handy to let your guests know of this otherwise it's an accident waiting to happen i.e. someone could be trapped of caught in the lift doors. Also the open stairs could be rather dangerous. Needs a hand rail both sides.
- Lovely young staff all incredibly helpful and polite -Restaurant - wonderful meals at a good price -Fabulous location with a view over the church
- not staying longer
Confortable and position perfect to visit the centre. staff kind.
Close to all the things one wants to see and do in Lucerne and around the Lake. The staff was nice, and the room was clean.
The lack of air conditioning means that you sleep with windows open, and there is a bar right beside the hotel and a very busy street that really make sleeping difficult to impossible until at least 4 am.
Christina at the front desk went above and beyond to provide us with all the most current information about anything we wished to do. The room was clean and the location was perfect for getting to all the places a tourist would like to visit.
old furnature and small rooms
Good location, very helpful staff. The receptionist went out of her way to print off information regarding trips up the mountains, the options available, weather information etc etc. The young manager on duty for our stay was a credit to the company, making our stay a one not to forget!
The rooms tended to be a little warm, however the manager soon put that right by placing a large fan in our room - excellent service!
The room lacked character. It did not have an old world feel. The walls were blank with no artwork, furniture was outdated and it looked like a college dorm room.
Very friendly helpful staff; killer convenient location
Location was great, 8-10 minute walk from train/bus station (where you will find a great supermarket). Staff were helpful and friendly. Wifi good
No air con. We had to have the window open which helped cool the room but was extremely noisey!
The worst thing was the mold smell in the shower that stayed with you when you left the bathroom. Totally unnecessary. Toilet seat was broken. Window latch was also broken. We had a room that slept four. Need to keep windows open, and it was a cool night, but still could not get a good breeze in either sleeping area. Noisy on the front of the hotel due to the bar and the parking garage across the street. For about $325, we expected more.
Good value for money. Roomy & clean.
No fridge or coffee/tea facilities.
Clean and well located.
Expensive. No tea making facilities.
Excellent location, right near the bridge and Lion monument as well as lots of shops and restaurants. The room and facilities were perfectly acceptable for the price.
The bed was very hard and uncomfortable as were the pillows
Friendly staff. Superb location
Fantastic location :) staff fabulous :) loved our time in Luzern!!!!
Church bells ringing every hour. We had the door open as there is no air conditioning.
Location is quiet, opposite to a church. Nice staff.
- very few electronic sockets, one was located besides the room door. How did I use it? - no indoor shoes, tooth brushes provided
Loved the connecting rooms perfect for our family. The glass door that closed off the rooms was great for some privacy. Very safe feel for the family. Easy walk to the train station. Fantastic service at the reception desk. Very helpful.
I always love a cup of tea before bed and but there was no kettle.
maybe the location.
The first thing that we were unhappy about is that they informed us that the reception desk would be opened up to 6pm and we missed our train and it made us very worried during the journey wondering whether we were able to check in to the hotel. I ran all the way from the train station to the hotel and found that there is a restaurant in the hotel and the staff there was able to check in anyone during the business hours of the restaurant. This is really bad for people going there for the first time. Secondly, the facilities in the room is really bad. They don't have any coffee making facility. The TV set is a very old type and only a few channels have programme. Thirdly, there is no air-conditioning in the room and it is very warm in a summer day. Never go back there again
The location was perfect. Very clean and WIFI worked perfectly even for doing Skype talks.
The mattress and pillows were not very comfortable.
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