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Places of Interest:

Hertenstein street (0.1 miles)
Show map Hotel Schweizerhof Luzern

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Newest reviews for Hotel Schweizerhof Luzern

  • Khalid
      United Arab Emirates
    August 31, 2014

    It's all that l wanted

    10

  • Khaled
      United Arab Emirates
    August 30, 2014

    Staff .. Stayle .. Location ..

    Parking of the car .. Why do I have to pay for it ??

    9.2

  • Obaid
      United Arab Emirates
    August 24, 2014

    Location , stofe , rooms

    Nothing

    10

  • Shilpa
      Germany
    August 18, 2014

    Excellent service from the reception staff and the staff at the breakfast

    The bathroom was not provided with a curtain

    9.6

  • Anonymous
      Saudi Arabia
    August 17, 2014

    Location, rooms, stuff, every thing perefect

    9.6

  • Anonymous
      United Arab Emirates
    August 17, 2014

    every thing

    10

  • Eisa
      United Arab Emirates
    August 9, 2014

    Location

    Nothing

    10

  • Brian
      Singapore
    August 1, 2014

    location clean rooms friendly staff

    7.5

  • Anonymous
      Thailand
    July 26, 2014

    Location

    Room doesn't keep noise. Shower room is too small.

    5.8

  • Graham
      New Zealand
    July 23, 2014

    Friendly helpful staff, good location

    Breakfast expensive for what it was, Air conditioning in our not working so had to change rooms at 10.00 pm

    7.5

  • Anonymous
      United Kingdom
    July 22, 2014

    The location of this hotel is excellent within walking distance of all sights. The views overlooking the lake are outstanding. The rooms are well equipped and sound proof. Our stay was made all the more memorable thanks to the outstanding help and advice from Noelle at reception. We would definitely recommend this hotel and would love to go back to this hotel and Lucerne.

    9.6

  • Hong
      China
    July 22, 2014

    Room is very big;The waiter service good;Lhe location is good;Look out from the window is a beautiful lake

    10

  • Philip
      United Kingdom
    July 21, 2014

    Location, friendly staff, balcony views.

    Bit mean with toiletries and towels. Bathroom could have been better cleaned.

    8.8

  • Alan
      United Kingdom
    July 20, 2014

    Terrace at front of hotel overlooking Lake Lucerne for an afternoon tea or beer.

    Disabled guests having to use the rear entrance along with goods lorries and the likes. Very bad.

    9.6

  • Harald
      Australia
    July 20, 2014

    Super hotel at a top location in Luzern. Very good service and friendly staff.

    The restaurant is the low point. Extremely slow staff and service in a nearly empty restaurant.

    9.6

  • Paramjeet
      Thailand
    July 13, 2014

    It was fantastic! We were upgraded to a suite with lake view. The room was spacious and very clean and comfortable. The location was excellent as well! I had a great time there. Would definately come back.

    10

  • Sehee
      South Korea
    July 11, 2014

    view, location, service everything was perpect!!

    nonthing

    9.2

  • Natalino
      Australia
    July 9, 2014

    The staff and hotel were very accommodating and helpful

    10

  • Reginald
      United Kingdom
    June 27, 2014

    The Location.

    This shouldn't be classed as a 5 Star Hotel. It is clearly concentrating on big Groups and individual travellers are totally ignored and treated as second class citizens. 1st night we dined outside on the terrace-Terrible service and a gentleman at the next table had to get up and grab hold of one in order to get some attetion. When we first came down for an aperitif before dinner we found the lounge area in the foyer closed off (for a Group). They overflowed and filled the bar. When we asked was there a residents lounge we were told no.(So we did without a drink). Next morning we were told we couldn't go in the normal breakfast room (reserved for a Group or coach party) and we would have to go in a back room. That afternoon we decided to stay in the Hotel for dinner but eat inside as it was due to rain. We were told yes we can give you a table here-pointing to the conservatory cafe area- No table cloths and cafe style seats. When I said no what I wanted was a table in the main restaurant for Dinner that evening, I was told no that is reserved for some Groups-You can either eat outside or in the cafe area. We finally got a table in the Restaurant after my meeting with the Hotel manager. He also removed the cost of our 2 dinners. However it was overall a great disappointment . This was supposed to be a 5 star Hotel and when you are paying over £1200 for 3 nights this is not the treatment you expect. Oh- they were also having trouble with the air-Conditioning which meant we had to try to sleep with a room temperature of 25 degrees. needless to say we won't be going back. If you think I'm just a complainer-see my review of the Spalentor Hotel in Basel. A totally different and better experince. rld

    3.3

  • Marie
      United States of America
    June 6, 2014

    Hotel and staff were excellent

    Restaurant was only average and over priced.

    10

  • Abdulla
      United Arab Emirates
    May 30, 2014

    We had a nice time and plessent stay in the hotel

    9.6

  • Ajit
      United Arab Emirates
    May 12, 2014

    Well trained and friendly staff. It's a good property and we will come back here.

    7.9

  • Eric
      Hong Kong
    May 5, 2014

    The housekeeping is really horrible. forget to pick up the garbage and leave on the table did not clean the garbage can daily frequently run out of toilet paper/tissue and do not replenish daily

    5.4

  • Jing
      China
    March 27, 2014

    Good service and location,comfort room

    The corridor was under reconstruction and smells bad

    7.1

  • Anonymous
      Switzerland
    March 5, 2014

    view location renovated rooms the upgrade

    concierge service lobby

    8.3

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