The room (#31) was intensely small (even on EU standards), and balcony was only about 8' X 4'... literally bumping elbows with neighbors when on it. Smokers won't like the fact that you're not allowed to partake on the balcony... must leave hotel to do so. No TV was a bit of a bummer over 3 days. "Falls View" side is also the side near a local bar, which is quite noisy until late. Only window was the door to balcony, so rather "closet" feeling. What room decor there is truly needs updating, and cleaning up. For the cost, the room itself is FAR from worth it... but the location as a base for exploring just can't be beat.
The staff was truly "over the top" in every way imaginable! All spoke clear English, and were genuinely nice (and helpful). Views can't be beat! Great location to explore Murren, Wengen, and Gridelwald.