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Show map Sunstar Alpine Hotel Wengen

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Newest reviews for Sunstar Alpine Hotel Wengen

  • Alexander
      Switzerland
    February 7, 2014

    Very welcoming Fantastic dinner at the on-premises restaurant Nice swimming pool and wellness area for apres-ski

    Beds very uncomfortable - too hard

    8.8

  • Edward
      United Kingdom
    January 29, 2014

    Good situation for the cable car. Nice pool and facilities.

    Can never understand beds with a board at the end restricting your foot movement. They must be made for the very short person in mind. No a la carte menu.

    7.5

  • Kevin
      Australia
    January 21, 2014

    Our host were excellent. Staff fantastic. Great location. Food outstanding quality. Highly recommend Sunstar hotel for your travels.

    In-door pool to cold. No Chardonay wine on the menu.

    10

  • Dean
      Australia
    January 21, 2014

    Excellent hotel, friendly staff including manager who came out to greet us on our arrival. The facilities are first class and the location is fantastic. I would recommend staying to any of my friends and would love to return in the future.

    Nothing really. The prices are high but consistent with other hotels in Wengen.

    9.6

  • Stephen
      United Kingdom
    January 14, 2014

    su ch helpful staff nothing was to much trouble

    10

  • Anonymous
      United Kingdom
    January 5, 2014

    Helpful & friendly staff Evening Meals

    9.6

  • Anonymous
      Saudi Arabia
    October 22, 2013

    Breakfast quality wasnt really good.

    Nice Hotel, friendly staff, good location in wengen

    9.2

  • Anonymous
      United Kingdom
    October 7, 2013

    Lovely hotel, with friendly staff and great views of the local mountains. Easy walk from Wengen station.

    A little on the pricy side.

    7.5

  • Eric
      United States of America
    October 5, 2013

    Cleanliness Helpful and friendly staff

    10

  • Roger
      United States of America
    September 28, 2013

    Not much. Decent breakfast. Good location, near the cable car to Mannlichen.

    Internet did not work and we booked the Sunstar because it advertised free wi-fi throughout the hotel. This was necessary for us to be able to connect with our business in the U.S. We could not text, and email was sporadic at best. The staff said that Sunstar was having trouble with its system. But they were not helpful. We started to try to find another hotel, but then it started working just after we checked in. But throughout the evening and the night and the next morning, we still could not text. It was also a very complicated process to log in (very easy in other hotels we stayed in throughout Switzerland). Finally, they gave us a special password. But that didn't work either. So we complained the next morning as we were checking out. We told them we had to charge more than $100 in international phone calls because we could not text or use email. We asked the desk clerk for some kind of small compensation or reduction in our rate. She said she would have to call the manager and wake her up. This was at 8:45 am! So we said, please do. The manager of the hotel would have nothing of it. Quite rude, actually. She said Sunstar was not responsible and she would not give us any kind of discount. We will not recommend Sunstar to anyone or use Sunstar again after this experience.

    4.6

  • Julie
      Switzerland
    September 24, 2013

    The staff was really nice! They allow pets there and we brought our dog with us. When we checked into the room, we saw they had put out a water bowl for the dog which I thought was really nice. Breakfast was good, typical Swiss breakfast, and a couple of hot options. Location in the heart of Wengen was great.

    7.5

  • Daniel
      United States of America
    September 21, 2013

    Very scenic location with comfortable quarters.

    The staff could have been more friendly.

    8.3

  • Anonymous
      United States of America
    September 15, 2013

    location staff and rooms

    9.2

  • Caroline
      Sweden
    September 10, 2013

    Excellent location, beautiful village Close to nature and beautiful hikes Very nice staff Excellent spa-area

    Bathrooms a bit on the small side but not a huge problem

    10

  • Anonymous
      Switzerland
    September 7, 2013

    Hotel staff was very accommodating. Beautiful location. Refreshing drink upon arrival.

    Slow internet.

    9.6

  • Karen
      Germany
    August 9, 2013

    The hotel is located on the main street of Wengen which is like the Hobbit Shire, but for humans. Oliver the manager and Bridgette the front end staff were so helpful. The hotel is very comfortable with a beautiful pool, great breakfast buffet and overall charm. Highly recommend that you let the front staff know if you need to leave early in the morning for a tour etc, especially if there is a tour group staying at the hotel. The tour group ate all the food in the buffet within 15 minutes on the first day of our stay. The staff did their best to refill but it was a bit overwhelming. In speaking with Oliver, he suggested that you let the front staff know if you need to leave early and they will set-up a separate breakfast for you. Bridget was great in recommending buying the ticket to the Jungfrau train the day prior as it sells out quickly

    other than limited food in the buffet the first morning, it was a totally charming place to stay- highly recommended!!

    10

  • Anonymous
      France
    July 19, 2013

    wood decoration inside the rooms and the lounge, warm welcome from the staff, view on the mountains

    rooms and dining room need to be refreshed, swimming pool was cold, average breakfast menu

    7.9

  • Anonymous
      India
    July 18, 2013

    The owner was very helpful and made a lot of effort to accommodate our requests.

    Pillows are very uncomfortable. They make you go down to the lobby and sign to get the free Wi-Fi, so remember to do this at check in. They didn't inform us during check in.

    7.5

  • Anonymous
      United States of America
    July 16, 2013

    Service is good, pool was a nice perk.

    It's pretty expensive, particularly the food. We really wanted s pool for the kids but if we hadn't needed that I would say you can get a better deal elsewhere

    7.5

  • Anonymous
      United States of America
    July 15, 2013

    Beautiful view, great location.

    7.9

  • Anonymous
      United States of America
    July 14, 2013

    Free mini bar which was refilled each day. Consisted of : 1 beer, 1 coke, 2 waters. Not far from train station ( around the corner )

    $180 for a single bed room Balcony tiny, Outdated hotel. I stayed 20 years ago and not changed a bit. Steam room smelled really bad. Pool about 62º. Asked to change room and no they didn't have any more rooms. You could do better for the price.

    4.6

  • Anthony
      United States of America
    July 12, 2013

    friendly helpful staff

    10

  • May
      Singapore
    July 9, 2013

    We stayed in a great hotel in the Alps with alpine decor in room 306 overlooking the Lauterbrennen valley. The location is excellent, a short distance from the train station.

    We were very surprised to find that the breakfast tables were not free-seating. This table? "Sorry, reserved." That table? "Sorry, reserved." Our family were designated a specific table. We could not have our choice until we fuss about. We saw no good reason for the reservation as we sat and took our breakfast. Because of this policy our time at the breakfast table was unpleasant. Luckily Ms Maria from Spain was the only cheerful staff. In the hotel room I happened to just sit at the narrow edge of a metal frame coffee table with glass top. The glass readily broke below me. The specially fabricated glass could not be readily replaced. The whole table had to be replaced for Sfr 180. Looking at the new replacement, I found to my horror the glass piece measured 21" x 13" were being supported at the sunken corners by half square inch supports. The little glass corners would not bear much weight and it is absurd as a furniture in a hotel room. The glass top was not fully supported by the metal frame of the table but by four brittle corners. The glass top must be put on top on the metal frame for full and proper support. Noting this, in future there would be questions of hotel liability if there were to be any injury.

    7.5

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