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Score from 394 reviews Wonderful 9.2/10

Newest reviews for Swiss Diamond Hotel Lugano

  • Hassan
      Qatar
    August 16, 2014

    Staff. Location. Space of yhe room.

    Break fast is very limited. The room when i checked in was dirty !!!! It was tidy but alot of dirt on the floor!!! And the shaving blade supplied was used!!! I dont know if i was unlucky or the hotel is having clean up issue . ?!

    7.9

  • Mohammad
      Kuwait
    August 7, 2014

    everything!

    Although the resturant had great views on the lake, the quality of the food was so poor... however, you have many choices of resturants just 10 min walk from the hotel

    9.6

  • Joe
      Australia
    August 7, 2014

    The view onto the lake

    The fact that I was left stranded at a restaurant in town because the shuttle driver told me he will pick me up at 9.30 turned up at 9 and left. To make matters worse your hotel said they would pay for a taxi then charged me a part of that fair!! Very unprofessional and dishonest!!! When I asked to speak to a manager that nite I was told they were not on duty. In the morning I asked again I was told the manager would be on duty later that morning. Very convent for them I think considering I was leaving that morning.... To point out it is not the money, it's the bad taste that is left in ones mouth after been told one thing and something else takes place at my inconvenience and then expense!! And on top of all that I was called a liar by your front desk stuff when I was explaining to him what the driver had told me..Sorry could not in good faith recommend your hotel to anyone I know. You are very dishonest!!

    5

  • Rishabh
      India
    July 8, 2014

    The staff were very helpful, efficient , warm and approachable . The shuttle service was very helpful as the hotel was a bit further away from lugano .

    I wished there were more veg options for breakfast as I am a vegetarian . Leaving that small issue everything was excellent .

    9.2

  • Elena
      Russia
    June 19, 2014

    Manager in the breakfast room is very nice.

    7.1

  • Hamad
      Kuwait
    April 27, 2014

    I like to stay again with all my family thanks for booking . Com

    10

  • Anonymous
      Switzerland
    April 23, 2014

    Location. Restaurant. Room in general. Friendliness.

    8.8

  • Anonymous
      United Arab Emirates
    April 11, 2014

    The view and room size is very big and facilities and the free welness centre and the staff

    9.2

  • Ahmed
      United Arab Emirates
    April 6, 2014

    Location . Style. Quite

    Rome size small

    8.3

  • Raji
      Romania
    March 19, 2014

    The staff. The room. The bed and the comfort The location

    The shower: the water spreads in the the bathroom

    10

  • Pemika
      Switzerland
    March 19, 2014

    The is located 10 mins from fox town (shopping center) by car and 30 mins to Italy. It's luxury hotel with a very good view of Lugano lake. Hotel stuff is friendly and polite.

    Bath tube didn't work.

    9.2

  • Mohammed
      Saudi Arabia
    March 5, 2014

    -location -relaxation -calmness

    -breakfast (limited options)

    9.2

  • Sundhevy
      Luxembourg
    January 24, 2014

    The hotel and location were absolutely fabulous!! The staff members were friendly and very helpful. We'll definitely go back.

    10

  • Kaie
      Estonia
    December 17, 2013

    a room a view a breakfast white Merlo in your restaurant a sauna

    a) corridor carpet on 4th floor was dirty b) lack of fresh drinking water in sauna (after making a comment to servant the water was available again) c) there was an excellent food in your restaurant but unfortunately all the dishes were served lookwarm

    8.3

  • Anonymous
      Switzerland
    December 10, 2013

    Everything, absolutely fabulous

    10

  • Anonymous
      Estonia
    December 3, 2013

    - a view - a breakfast - a bathroom

    - a mess with the names and room keys

    7.9

  • John
      United Kingdom
    September 24, 2013

    This was a hotel living up to its five stars. Everything was top quality including the very useful shuttle service.

    To leave the hotel meant using a car or shuttle bus as walking safely along the road was difficult.

    9.2

  • Saeed
      United Arab Emirates
    September 9, 2013

    good view to lake resturant

    not close to city center

    8.3

  • Hussain
      Kuwait
    September 2, 2013

    1.The staff were completely not wellcoming the guest with very disappointed wellcome when we arrived!! 2.The hotel location is far away from the city center and in spite of the fact it is facing the end of the lake!! Because Lugano lake is so long you must be carefull to select the right hotel as might be faraway from the center, then you will be struggling with transport like what happened to me!! There are no taxis or closed bus stops or metro closed to the hotel !! You must pay almost 60 Swiss F for every trip to down!! 3. The breakfast was so limited and also u have to either pass to the underground pass the hotel made, or you have to cross the street to reach down to the hotel Resturent to reach for breakfast every morning !! 4. The hotel rooms are so old and needs to be refurrnished as we have noticed a lot of damages surrounds!! We have done trip around Swiss and the most worse 5 stars hotel we found it was this hotel!! 5. We have faced twice problems with the TV in the room and in spite of I have cooperated with hotel staff from the first night TV it was not working and hotel staff informed us to wait for next day to send technician to fix it, next day when we entered the room afternoon, we found still the TV is u/s!! My personal oppenion of the hotel during my stay , I vote 5 out of 10 for this hotel .

    4.6

  • Anonymous
      Switzerland
    August 21, 2013

    The pool terrace , lake view

    Nothing

    9.6

  • Anonymous
      Switzerland
    July 30, 2013

    friendly atmosphere, very nice view, right next to the lakeshore.

    9.6

  • Anonymous
      United Kingdom
    July 24, 2013

    Everything

    Nothing

    9.6

  • Anonymous
      United Kingdom
    July 15, 2013

    Peaceful location next to the lake and nearby many lovely restaurants. Staff were very attentive and helpful.

    Problem with our room meant we had to change and it wasn't dealt with in a caring / clear-minded way. Eventually it was all fully sorted with a different room.

    10

  • Basma
      Switzerland
    July 11, 2013

    Everything

    TV was not child friendly (no channels for kids).

    2.5

  • Anonymous
      Saudi Arabia
    July 9, 2013

    The location was perfect , staff very helpful, view breath taking, food tasty, parking very easy.

    I think every thing was to my liking

    9.6

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