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Sempacherstrasse 14, 6002 Lucerne, Switzerland – Show map
Excellent location – rated 9.5/10! (score from 160 reviews)
Rated by guests after their stay at The Hotel.
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The Hotel's staff speaks: English, German
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
Private parking is available on site (reservation is needed) and costs CHF 35 per day.
Room Service, 24-Hour Front Desk, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge for extra beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged CHF 120 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 160 reviews
Value for money
Show reviews from:
The Ameron Hotel Flora enjoys a prime location 500 ft from the Chapel Bridge and 320 yards from the train station and Lake Lucerne. It features stylish rooms.
Score from 1185 reviews Very good
The luxurious Grand Hotel National is situated right on the shore of Lake Lucerne, only a 5 minute walk from the train station and the historic quarter.
Score from 186 reviews Wonderful
The Hotel Astoria is in the heart of Lucerne, only a 5-minute walk from the Culture and Convention Centre, the lakeside promenade, the famous Chapel Bridge and the train station.
Score from 659 reviews Very good
The Seehotel Hermitage is tranquilly situated within its own grounds on the shores of Lake Lucerne, only 2.5 miles from the center of the city with beautiful views of the landscape.
Score from 909 reviews Wonderful
Design elements and details, great friendly staff too!!
The church bells every hour outside the hotel
Excellent facilities and rooms and fantastic service!
Everything, but especially the position
All: about 5 mins from train station; the front is so nice to show me the room and explain the design, there are fruit , kettle,sleeper all things that u need. When I checked out, the hotel bring me two bottle of Evan water! Seriously, I've been over 10 countries,this is the first hotel that I give perfect comment.
Claudia and her entire staff were superb. Every detail considered, anticipated and executed well. In all my 45 years of travel I have never experienced such a dedicated crew.
Not a thing.
The design, food, location, bedding, toiletries, and staff at the hotel were all spectacular; a great hotel and good value for the money.
The rooms either have only one extra electrical outlet, or we were not smart enough to find the others. Either way, this was a challenge. The lighting was also a bit dim, and the wi-fi only works for a certain number of devices, requiring multiple pass-codes if you are traveling with multiple devices.... None of these are huge concerns, but could be improved. We really did enjoy our time!
Staff was extremely helpful and courteous. Rooms were immaculate. Breakfast was delicious and plentiful. Location was perfect, beside a beautiful park. Just a very short walk from the train station, ferries, and old town.
The lighting in the rooms could have been a bit brighter, but it fit the mood of the rooms.
The design theme and very spacious rooms. Friendly staff and very close to the main train station and KKL.
No bath tub.
Perfect location. Sublime design by Jean Nouvel. Really comfortable rooms. Charming staff (specially Miss Janine). Fantastic upgrade to the matador suite.
Breakfast of a very good quality but could be improved.
Staff were helpful.
1) I had to request for my room to be turned down on the first evening. 2) A bottle of water was not left in my room on the 2nd day which meant I had to travel in the rain to purchase a bottle of water in my business suit. 3) Seem to have been charged twice for the room which I'm not happy about. 4) Only one staff was present during breakfast on Tuesday morning. This delayed me checking out of the hotel and caused an issue with my scheduled appointments. 5) Shower sides leaked water which forced me to request a room change which was not possible. I was informed of an upgrade on my next visit.
This is the second time we have enjoyed The Hotel. We love the position, it's so easy to walk everywhere from this location which is just across the river from the very busy tourist side of town. The rooms are comfortable and have a design edge with the iconic photograph on the ceiling and the staff were always helpful. We ate at the excellent restaurant downstairs.
Room Design, just a block or two from train station, very friendly staff, air conditioning that worked very well in the summer(seemed hard to find in Switzerland). The breakfast was quite good. We opted for room service versus going to the restaurant in which case you sometimes are given less options and food but had a good variety and quantity.
Wasn't extremely easy to find, walking from the train station it was the other side of a small park. Room wasn't immediately available, but staff offered us a room without a bath that was available and free coffee while waiting that was excellent.
Excellent staffs, high quality services on everything. Great location. Fresh atmosphere on designed layout and facility.
Beds are little bit old. Three steps of stairs to bathroom is little bit uncomfortable for elder people.
Location was great Amazing staff very friendly and helpfull Great food breakfast & dinner
Very poor lighting and very few electric sockets Pillows need to be changed
The lobby and room design, the restaurant menu and the food. Excellent location, nearby the centre but quiet.
A/C was so-so, difficult to tune-up. Poor quality TV and few programs available.
Value for money, car barking charges
Comfortable room with hip design. Great location.
Continental Breakfast( not included) could be improved.
-Good location -Good view -A large bathroom.
-Stuffy due to a small corridor. -Shower booth leaked water. -Hotel door was locked at night time. We have pushed the button and waited until an employ opens the door.
The whole ambience, the attention to details, the fineness of the breakfast presentation, the design (still after so many years), the colour play on the grey walls.
The labelling next to the beds for lights ect is rather difficult to read for someone older,wearing glasses.
Location Friendly staff (Janin, cleaning staff and the luggage boy)
The room is so dark that it makes you feel scared. I underestand its a design concept but for commercial use and for customers, i think it will not be accepted by most of them. Vampires and zombies will love the room, though :)
Juan in the front desk was really great at assisting us and she deserve to work in much better hotel than this.
The hotel is overrated for 5 stars hotel as its missing many things such poor lobby area, room design, dark rooms, small tv, one lift and its small as well and many other things. Other then that i have called three times requesting extra pillow for my child and i got it after one hour. My rating for it is 3 stars.
Best service mind
Hotel had excellent staff, great location, very nice facilities. They even upgraded us since I mentioned we were on our Honeymoon and asked for a room with a nice view (our room was really nice and sleek). If you book here you'll be very happy. Making complimentary Nescafé every morning and the turndown serive were plusses also.
Nothing, everything was perfect.
Very friendly staff. Got a free upgrade to a penthouse suite, which was amazing. The restaurant I cannot recommend strongly enough, go for the 5 course taster menu. Also got free bottles of water when leaving (not a big deal but was a nice touch, and it came in useful)