Villa Sassa Hotel & Spa    

La bella vista dalla nostra camera,

La colazione in camera prenotata la sera prima è arrivata con 40 minuti di ritardo e dopo che abbiamo sollecitato 2 volte al telefono. Il servizio al ristorante scadente, e al nostro arrivo la prima camera mostrata era poco curata, il divano sporco e tessuto rotto, abbiamo chiesto un'altra camera.

COn il prezzo di una camera superior al nostro arrivo ci hanno fatto un upgrade gratuito e ci hanno dato una suite con balcone privato.Pulizia e confort di altissimo livello.

Il costo del ristorante.Buonissimo ma un po' caruccio.Il servizio però impeccabile.

Cortesia e gentilezza dello staff, pulizia e ottima colazione

Niente.

Il panorama, il ristorante, le camere

La posizione un pò distante dal centro

Buona posizione, splendida vista sul lago, posto tranquillo

Nella camera c'era troppo caldo abbiamo dovuto accendere il condizionatore, non c'era un termostato per regolare la temperatura, abbiamo acceso il condizionatore nonostante fosse gennaio. Prima volta che troviamo saune divise uomini dalle donne

Tutto quello che riguarda i servizi , era perfetto. Il personale dimostra una professionalita' impeccabile , tutto questo in un contesto di gran classe e serenita'.

La connessione internet non era sempre stabile , unica nota negativa se si vuole essere fiscali.

ambiente molto raffinato e curato. Staff molto cortese e disponibile, ottima zona relax

L'atmosfera di fare colazione al sorgere del sole dietro le montagne con il lago sullo sfondo. Come essere in un quadro. Grande cordialità dello staff. Un gran bel capodanno.

Tutto

Camere spaziose.

Bagno della camera un pó vecchiotto.

Camere povere..finte suite, scarne e molto lontane dallo standard minimo per le pretese dell'hotel! Assolutamente da evitare...

Large rooms; perfect SPA/ swimming pool area; clean rooms

L'area relax e l'ospitalità

Beautiful view of the surrounding area. Nice rooms.

Lack of blackout curtains made sleeping in difficult.

Everything

Our stay was too short

clean nice hotel

nothing but there was no coffe tea facility in the room

Food was really good. The room was very spacious and the view from the hotel is stunning.

The beds were way to hard

Got a good deal (booking.com special offer) which was half the normal price as it seems. Please understand that I have no vested interest with booking.com just telling the facts here. In addition also got the fabulous room in the old villa itself - it has newer building next to it - which was a very pleasant surprise. Hotel is great place to stay overlooking Lugano as it is elevated on the hill, but nevertheless 10 - 15 min walk to city center. It had everything: style,class, great view, friendly and effective staff, parking etc. You can feel that place is run by capable managment and staff being watchfull and attentive to details.

There was nothing I did'n like. Just to point to older or disabled guests that Hotel is slightly elevated and you have to climb the hill on your way back from town center and lake, but that is the price to pay for having a great view.

Great location for shopping, restaurants, lake and views.

Everything perfect

Large room. The hotel provide varied kind of pillow for selection.

The room is closed to the road and too noisy if you open the window. If you close the window there is no fresh air.

room is clean and big. View is so nice. you can see the lake at the restaurant and room.

Everything was almost perfect, the staff very helpful and fluent in English and Italian and German! I enjoyed the location very much, on top of a hill overlooking the city and the lake. Great views and perfect location if you want to get a bit away from the city center but still have it in walking distance.

The scrambled eggs and bacon served for breakfast were cold. The noise from the street bothered me a bit at night.

Great pool!

Staff was not very friendly or helpful. Parking very confusing. Air conditioner only in living room,did not reach to bedroom.

The gym and the outdoor space

the extra costs for WIFI