The location was excellent. Right in the heart of Lugano, it was central to everything I wanted to do: restaurants, transportation, and the lake. The staff was extremely helpful and friendly the entire time I was there, and was always willing to help and answer questions. The hotel is extremely clean from top to bottom, and has a complimentary computer room, complimentary wifi, and a decent breakfast every morning.
The view from my room was not the greatest. I was towards the lower level and had no balcony, and my view was obstructed by trees. The biggest issue I found with this hotel was the lack of soundproofing in the rooms. Every time someone turned on the water in the building, I could hear it. When I had neighbors next door, I could hear them every time they used the bathroom. (coughing, talking, moving around...) These were not huge problems, but for the price I paid, I was expecting not to experience such issues.