Zum Weissen Kreuz

Very helpful and welcoming staff - we felt instantly at home. Good breakfast. Rooms are modern and comfortable. Fantastic location.

The room was exceptionally hot (even without any heaters on) due to internal pipes in the wall. This made sleeping difficult, and it was too noisy to sleep with the windows open.

staff excellant ,locotion from train station ideal

The room is very comfortable and cozy. The staff are very helpful.

Many careful touches - small deck near room, fruit in room, clean, spare decor, good cosy restaurant in hotel.

Located within old town, close to restaurants, river, attractions and main station. Reception staff were very friendly and helpful.

Had to ask for many things at breakfast: cups, forks, orange juice, yoghurt. There was more grease than bacon left in bain-marie; scrambled egg (good) but cold - heater had gone out underneath. No toaster (needed for own gluten-free bread). Waitress begrudging about helping; no checking to see if all ok. Room (above kitchen) had four dark-coloured stairs up to bathroom. Only one low stool (no chairs, other than from outside balcony). Early morning noise from kitchen below.

The location was perfect, just outside were the Chapel Bridge and the lake, it was near the train station too. This hotel is really good, I would recommend it to anyone. The staff speaks good English and were very helpful.

Nice modern hotel with some old world charm close to all amenities in Lucerne.

Internet access down the whole time we stayed and very bad pillows. It would also be very helpful to have a mirror added to room in addition to the one in the bathroom so that two people can use one at the same time.

Service stuff is excellent, position and history of the hotel are fantastic

Very aggressive toward money aqccuision. They take money immediately from your cart without expecting your arrival. Rooms 102, 202,..02 are very hot in the summer because the oven chimney of the restorant go through this rooms. They do not tell you this and is not writen in the booking.com site as well. Be careful!

Really clean and comfort design room. Small but all things have.

2 children age 4 & 5, I should have select the family room, but was expensive.

Fab location, friendly, helpful staff, and well-designed rooms

No air-conditioning (none allowed in the Old Town, apparently), very thin curtains and very noisy rooms (the price of the location, I guess).

The hotel desk staff was extremely helpful. Her English was excellent and she was able to explain how to get our rental car to a parking facility. The proximity to the banhoff would be an advantage if you are traveling by train.

Parking is several blocks away, across the river. 27CHF per 24 hours.

Terrific location and very friendly staff. The rooms were clean and comfortable and the breakfast was good. I liked the sun deck as well. Extremely good value for the money.

Not the hotel's fault, but some of the rooms are near the church bells which go off every quarter of an hour, all through the night. This didn't bother me after the first night, but it was hard to get to sleep initially.