We had only a few squirmishes at Club Raro that did impact our stay a little. The first being the payment method to pay for the accommodation which had to be paid prior to arrival. After I made the booking I never heard anything from Club Raro till I contacted them a few months later via email. The only method to pay them was to send an email with a form including your credit card details. BE CAREFUL! You should never ever email credit card details, emails are subject to phishing that causes fraud. I work in IT, I have seen it before.
Also print off your booking. We chose one including breakfast. Originally when emailing them before we arrived they had no information of this, I sent them the booking and they confirmed our breakfast was included. At our first breakfast we were told we weren't on the list so we could essentially pay or go away. I explained the email, and after searching, they found it, confirmed again that breakfast was included and let us in.
The next was that there were cockroaches in the room. After a few days of rain we came home to about 10 scampering through our room, luckily we brought bug spray.
Also, one of the reception ladies was often a little bit rude and seemed extra annoyed when we asked her to book some tours for us.
Water pressure in the showers was not really good. The water would go from hot and extreme to cold and dripping and back again every so often without touching the taps.
Lastly, and probably had the biggest impact was the restaurant. The in room booklets say that they should be open till 9, I don't think we saw this once. Each day they closed at a different time between 7.30 and 9.00, which was really disappointing when we would go to get a late dinner and be turned away... this happened about 5 times. Also we arrived to breakfast at 9.50 one morning (Breakfast closes at 10.
The location is great, not far from town and right on the beach.
Most of the staff were lovely and allways willing to help, especially Danielle from reception and the cleaning lady (I don't know her name) who left us clean towels every day (we put the do not disturb sign up most days because we don't feel that we need clean towels and sheets every day), she even left us flowers which was nice.
The breakfast that was included in our booking was fairly standard but easy and enjoyable - toast, cakes, cereal and fruit were the main items.
The menu for the pool bar and restaurant was small, but the meals were large enough for us two girls to share the pizzas and burgers. (we don't eat sea food). The food was nice and we enjoyed sitting by the beach and watching the sunset. The prices were fair, similar to what we would pay in Australia.
The hire service is handy, putting down a deposit is understandable. We only hired reef shoes but there seemed to be heaps of snorkel gear and towels ready to be hired.
The room was nice and clean when we arrived, the bed was comfy and we had a fair size tv (Which we never turned on), good ac and a fridge. We never really swam in the pool - when the ocean was right there.
The lagoon was lovely, if you see it nice and calm then make the most of it! most the time we were there it was too rough to swim in, but when it wasn't we had a blast snorkelling there. We weren't too worried about the water there not being great because it gave us reason to explore all the other beaches on the island.
Hiring a car or scooter on Raro is kind of essential if you want to make the most of your holiday, It was so easy to hire a car from Polynesian rentals, which had a direct phone to contact them from club raro (and I believe scooters ready to go). Also parking was good in front of the hotel, just don't park under a coconut tree.
We really did love our stay at Club Raro and would love to return in the future. It really was paradise.