눉On occasion some of the reception and hospitality staff were not very smiley. I know this sounds petty, but friendly and approachable is a key customer service skill which I would expect for front counter staff and staff who have to deal with people day in and out, so a smile can go a long way.
The room we initially got was not what we expected as the photos shows a room that didn't look so run down (e.g sliding door to balcony was off its hinges, we couldn't open it), but the room we moved into which was a room just below on ground floor was lovely same format, just didn't look so well used.
눇I liked Peter (very genuine with lots of patience) the activities co ordinator and the people who worked with him, including a young girl 18 years, very mature and sensible and helpful. Really good idea to have activities available for resort guests. A good way to mix and mingle too.
Also, one of the hospitality staff Mona? She stood out as she was always friendly, approachable and sociable. Very good customer service.
The pool and beach both good for swimming and safe, perfect for my little granddaughter.
The reception staff when asked were very helpful. We had a couple of issues with our room, which was rectified very quickly by reception staff. We had a heavy stroller which was hard to carry up top the first floor room we initially had. This was changed for us. They supplied us with a microwave for heating baby food and a cot (suggested by one of the mature cleaners), which was so helpful.
The hospitality room is a fantastic idea. Our flights out were late 10pm and I had forgotten about organising late late check out. But the temporary room we were provided free of charge was fantastic and so appreciated.
Also the older more mature room cleaning staff did a thorough job, which was refreshing to return to a well cleaned room.