The staff were unfriendly, unhelpful and it was all too much trouble. The food was disgusting. One meal of seared scallops I ordered looked like vomit (truly) my seafood was almost raw, it was on Melba toast - soggy from raw seafood juice then topped with this slime chunks of pawpaw in a slime sauce or something, truly slop on a plate. I didn't eat it and they didn't care or ask why. My surf n turf was ok but prawns were nor cooked thru and all the guts from prawn heads had run onto my steak YUKKY! The units are dated, the bed rock hard, breakfast was pathetic, juice tasted off on some days, some canned fruit, runny yoghurt, lump of porridge or muesli, usual toast & croissants, few slices of wilting fruit, few dry cereals etc but NOT a tropical fruit platter as you would imagine, or eggs or cheeses (except for extra $17+) plus NEVER forget to bring your breakfast voucher or no food for you! I have an allergy & ordered a drink on the menu that had no alcohol in it - oops they put alcohol in! Imagine if this went to a child! The resort is not enticing and old fashioned. There is no friendliness or encouragement to enjoy the place by anyone. Staff are slow and not helpful it just lacks personality. The grounds and outside table/huts were not cleaned after guests and looked sticky & dirty and littered with rubbish. This was our 2nd visit there and we thought that maybe it had changed, sadly we were so disappointed and would NEVER return again. It is far to overpriced and a horrible place to stay. They really need to work on presentation of food as well as the overall resort & get staff to take on an a attitude of "sure, no problem - with a smile" like they care about the guests and are keen to make the guest feel important want to be a part of making their holiday a special for time for them. Not just ignore them and make the guest feel guilty for holidaying while they are there working for low money.
The location was brilliant. The Spa Polynesia treatments & staff were excellent although I would have liked the day spa to be more user friendly and offer a drink before or after as well as being offered use of the pool or cabanas. Our room was cleaned well daily.