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Resort highlights

Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map Sanctuary Rarotonga on the Beach

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Score from 63 reviews Review score 6.8/10

Rarotonga Villas

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Sunhaven Beach Bungalows

hotel Set alongside a beach lagoon, this adult only property offers a swimming pool and beachside hammocks for your relaxation. Guests are welcomed with fresh fruit and a breakfast basket.

Most recent booking for this hotel was yesterday at 04:51

Score from 23 reviews Wonderful 9.2/10

Newest reviews for Sanctuary Rarotonga on the Beach

  • William
      United States of America
    September 1, 2014

    Beautiful location on the water. Staff was generally very friendly. Comfortable facilities.

    Food service always slow. Food was okay but never exceptional. Weather was really bad for most of the week but, of course, they don't control that.

    8.8

  • Grant
      New Zealand
    August 26, 2014

    We loved the friendly service beautiful view from each room (we stayed twice) lovely swimming and snorkelling

    8.3

  • Graeme
      New Zealand
    August 18, 2014

    Location

    It is starting to show its age. Our room was only surface clean. Disappointed with breakfast. Coffee Luke warm every morning.

    5.4

  • Chris
      New Zealand
    August 13, 2014

    The staff at Sanctuary were fantastic. Friendly, always remembered my name (that counts for a lot). Beautifully appointed rooms and outlook. I recommend block 7.

    The booking staff made a number of fundamental and basic errors, which caused some anxiety prior to the trip. Thankfully, this didn't continue when I arrived

    9.2

  • Johanna
      New Zealand
    August 6, 2014

    Good location

    Airport transfer price to the hotel was more expensive than major international cities, adult dining facilities were not open for dinner and breakfast had limited offering, beds were comfortable but had a plastic cover. Daily cleaning was late afternoon and cursory. Treats that you would expect for such a high price resorts were lacking, e.g. bath robes.

    5

  • Matthew
      New Zealand
    August 5, 2014

    We had a great 8 days there, lovely people lovely place, they had all the amenities we needed including snorkel gear, kayaks and paddle boards, didnt get to use the kayaks as we had bad weather but loved the island time.

    The weather was really bad.

    10

  • Anonymous
      New Zealand
    August 4, 2014

    Rooms were fantastic

    Breakfast was extremely poor Staff not very friendly Room was not cleaned at 3pm

    5

  • Leah
      New Zealand
    July 23, 2014

    -Location -Restaurant food nice

    -No mini bar in the room -No menu list for food or alcohol delivery -Service at dinner was exceptionally slow, especially with drinks, 10+min to have a standard beer delivered to our table. -Could hear discussions in other rooms, People being woken to catch early flights with knocking on doors, dragging suitcases along the floor above.

    6.3

  • Brian
      New Zealand
    June 28, 2014

    Loved the housekeeping lady Sosi. She was a darling. Full of fun and laughter when you met her.

    Reception staff at Sanctuary were not the friendliness. Our door key had to be changed everyday as it wouldnt read once you left the room. Ran out of yoghurt for 3 days and brown bread. Didn't like to get charged $20 corkage for drinking our own alcohol at pool when there is no signange to say that you can't and also the fact that others drank wine of their own and were'nt charged.

    6.7

  • Steven
      New Zealand
    June 24, 2014

    Location, snorkelling and also the cleaning staff were friendly and helpful Beachfront rooms were nice and comfortable

    Front desk staff grumpy as, wouldn't communicate or be welcoming. When asked everything was a problem! Length of time to get anything (including food) was a disgrace. Food when it finally arrived was of a good standard. Front desk staff would put us off staying again.

    7.1

  • Anonymous
      New Zealand
    June 24, 2014

    Location was good, great for snorkeling.

    Breakfast was appalling. Stale cereals, tinned fruit salad with dead flies...cold coffee and not enough of anything, We gave up and went out for breakfast to local cafes. Check in was bad. One guy at the bar trying to see to everyone.Cleaner of our room was lovely but apart from her rest of staff weren't too friendly. On check out someone had put a meal and drinks on our room and shuttle to airport came to pick up 8 people with only room for 6.

    6.7

  • Aubrey
      Australia
    June 17, 2014

    The location was brilliant. The Spa Polynesia treatments & staff were excellent although I would have liked the day spa to be more user friendly and offer a drink before or after as well as being offered use of the pool or cabanas. Our room was cleaned well daily.

    The staff were unfriendly, unhelpful and it was all too much trouble. The food was disgusting. One meal of seared scallops I ordered looked like vomit (truly) my seafood was almost raw, it was on Melba toast - soggy from raw seafood juice then topped with this slime chunks of pawpaw in a slime sauce or something, truly slop on a plate. I didn't eat it and they didn't care or ask why. My surf n turf was ok but prawns were nor cooked thru and all the guts from prawn heads had run onto my steak YUKKY! The units are dated, the bed rock hard, breakfast was pathetic, juice tasted off on some days, some canned fruit, runny yoghurt, lump of porridge or muesli, usual toast & croissants, few slices of wilting fruit, few dry cereals etc but NOT a tropical fruit platter as you would imagine, or eggs or cheeses (except for extra $17+) plus NEVER forget to bring your breakfast voucher or no food for you! I have an allergy & ordered a drink on the menu that had no alcohol in it - oops they put alcohol in! Imagine if this went to a child! The resort is not enticing and old fashioned. There is no friendliness or encouragement to enjoy the place by anyone. Staff are slow and not helpful it just lacks personality. The grounds and outside table/huts were not cleaned after guests and looked sticky & dirty and littered with rubbish. This was our 2nd visit there and we thought that maybe it had changed, sadly we were so disappointed and would NEVER return again. It is far to overpriced and a horrible place to stay. They really need to work on presentation of food as well as the overall resort & get staff to take on an a attitude of "sure, no problem - with a smile" like they care about the guests and are keen to make the guest feel important want to be a part of making their holiday a special for time for them. Not just ignore them and make the guest feel guilty for holidaying while they are there working for low money.

    5

  • Anonymous
      New Zealand
    May 25, 2014

    Great swimming and snorkeling. Would stay here again purely based on location. Just a shame that service of staff can't meet the same standard.

    Service of staff was disappointing compared to the location and potential of this resort.

    5.4

  • Jonathan
      New Zealand
    May 15, 2014

    staff across the sanctuary, rarotongan & spa were friendly and helpful. didn't spend a lot of time in the resort as we were out with friends & family most days. resort seemed half full or less so nice and quiet. basic rooms for what you pay but good enough for a tropical getaway. excellent coral setup right out front for beautiful snorkelling, perfect.

    All for continental/tropical fruit breakfasts however wasn't stocked very well (i.e. not a lot of fruit variety & only rices cereal available for the first couple days!). noise could be an issue during peak season but i'm particularly fussy. other than that my partner and i had a great trip. much happier vibe here than Fiji and would return to Raro in a heartbeat.

    8.3

  • Katie
      New Zealand
    April 26, 2014

    The staff were exceptional and really made the effort to remember you and treat you personally.

    The rain.

    10

  • Richard
      New Zealand
    April 15, 2014

    Location on Lagoon - best snorkeling at your door step

    nothing

    10

  • Scott
      Australia
    April 6, 2014

    great location with views to die for. staff that remember your name a greet you with Kia Orana and a smile every time.

    the cleaner was a bit to relaxed.

    7.9

  • Nicholas
      New Zealand
    March 28, 2014

    The staff were friendly. It was good location with nice sandy beaches. swimming pools, restaurants and on site entertainment were all good.

    The staff just seemed to be there if needed. They didn't go out of their way to make out stay more enjoyable. The hotel needs lots of outside maintenance. Our electronic room keys often didn't work and daily services varied from one day to the next. floors were slippery when wet. The wireless internet system was complicated to disconnect, and was slow. A noisy generator all night meant I had to use earplugs to get any sleep.

    5

  • Anonymous
      Australia
    January 6, 2014

    Waking up right outside the beach everyday. The staff were always friendly. The pool was excellent.

    My aircon stopped working and had no feedback to when/if they were looking at the problem. The food service was very slow, and quality hit and miss. Some excellent meals and others not so much. Specials weren't available on the sanctuary side, which seems wrong when you pay a premium to be that side. And having to buy water to have with a meal was annoying.

    8.3

  • Anonymous
      New Zealand
    November 22, 2013

    Friendly staff, location and quietness.

    Room was a kittle cramped but was clean and well serviced.

    7.5

  • Emma
      Australia
    November 12, 2013

    Staff were superb, they were warm and helpful. The Sanctuary being an adults only area was peaceful, our room was on the beach - walk into clear waters and see an untouched lagoon. Paradise!

    9.6

  • Anonymous
      New Zealand
    October 30, 2013

    The views from balcony just fabulous. The peaceful atmosphere and the adult only was much appreciated. Amazing people and fun relaxed way of life. Even dogs roaming free and super happy!

    Costs a lot at hotel. Even to order 2 eggs is $8. A small starter size meal $19 so to budget for $100 a day wasn't what I expected when can eat for $100-150 a week in expensive supermarket in NZ. Also works being done poolside as wasn't informed. Never used the pool :(

    9.2

  • David
      Australia
    October 16, 2013

    The resort had everything you need for a great holiday; location, on site restaurants, bar, swimming pools, private beach, excellent staff, entertainment on site.

    A noisy generator outside our room with an alarm which sounded through the night, it was dealt with on the third complaint.

    9.2

  • Dean
      Australia
    October 1, 2013

    The friendly service, beach front location

    Pool area looked tired and messy

    8.3

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