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Merced 562, Oficina 819-A, Downtown Santiago, 8320148 Santiago, Chile – Show map
Excellent location – rated 9.3/10! (score from 328 reviews)
Rated by guests after their stay at Chileapart.
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328 verified reviews
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Chileapart's staff speaks: Portuguese, Spanish, English
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WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is needed) and costs USD 15 per day.
Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Laundry, Suit Press, Daily Housekeeping, Fax/Photocopying
Convenience Store (on site), Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Portuguese, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Please note that check-in and key collection take place at: Merced 562 Office 819-A, Santiago de Chile 8320148.
Based on 328 reviews
Value for money
Show reviews from:
It's a great place! The location is excellent, it's right in the downtown area. The apartment is nice and clean and the gym and pool is just awesome!
Good location, about 10 minutes walk from Metro, about 40 minutes ride on public transit from airport. Clean room, building has laundry, swimming pool and roof terrace.
It was just a bit hard to find within the building itself, if you don't speak Spanish - receptionist in the lobby didn't speak English and office is located in unmarked room on 8th floor. We made it in though with just a minor delay so it's fairly easy.
WiFi very poor during the day. Kitchen knives very dull. Windows filthy. No kitchen staples: salt, oil etc.
bed and sheets cleaness service location
Too much noise at night from street The blackout curtains too separated from window let light in.
Well located, clean and had everything needed.
Check in is in another building with no signs. Directions and description could have been helpful. Very hard to manage whe you have lots of luggage.
design and neighborhood
bed could have been softer, not bad as it was, just a little softer would be nice.
Close to everything in central Santiago. Grocery on ground floor. Good espresso, bike rental, shopping, restaurants, health food (vegetarian) store within 10 min walk. Laundry room in adjoining bldg. Daily maid svc. Very good price.
Big complex was a little noisy at night.
Location Clean Comfortable
Nice big apartment, great cooking facilities, clean, good wifi, excellent location near the markets, supermarket and the bars and restaurants.
The office was a bit hard to find. They need to put a sign on the door. (It's apartment 819 in the a tower). We also got charged twice, but they are in the process of fixing that for us. It would be nice to have had the option to pay in cash or at least let us know they were going to put a charge on the card when we checked in.
The rooms were nice and good equiped. Perfect to stay there as a couple.
We arrived at 4 in the morning. Check in was no problem. But nobody told us that they will desinfect all the rooms in our floor. So at 9 a cleaning lady was asking us to leave the house right away because of pesticide. I think it wouldn't be much of a problem if you would know the day before and not get thrown out of bed with 10 min until they start.
Excellent location and helpful staff. Airport transfer smooth and friendly. We have booked this hotel for our return to Santiago next month
Nothing to complain about. Building site outside our window but that is temporary and can't be helped.
If you are the type of tourist who like to walk around the people and really get to know the city and spend the whole day out, this is the best place to stay. Everything it's within walking distance, super safe, there is a supermarket on the first floor, staff was very helpful. Just remember that this are apartment building, not a hotel.
- Excellent modern facilities; - Extremely good value for money; - Very convenient supermarket downstairs. - Good location.
It was not obvious how to check in: where to go, etc.
The bed was too soft and seemed like two single beds put together. Some apartments have air conditioner, others don't, for winter that was no problem.
Appreciate that we were attended to even though we arrived at 2am after nearly 30hr of flight hours.
Room had a settee the needs immediate change-- could feel the springs!!! Others satisfactory.
After traveling South America for 2 months and staying in some questionable places, this was the perfect place to stay to end my trip. I felt so clean and comfortable in the place. A gorgeous modern design. Better than most hotels.
Helpful staff Great location Well equipped apartments Comfortable beds Laundrette on 22nd floor
Can only check in at 2pm, no flexibility, though are able to leave luggage in the office if you arrive early.
Location was excellent value was excellent
a bit clumsy checkin with having a seperate doorman from the actual apartment checkin, but a small price to pay for the value.
Really great location, right near downtown and in the excellent Bellas Artes neighbourhood. A short walk from Lastarria's bars and cafés. And literally next door to a big Lider supermarket. For self catering it is quite well set up - decently stocked kitchen for pots/pans etc. with a oven and good gas stove, only thing missing was a toaster.
Hot water is ok, but intermittently it would not get past warm. Someone came to look at this while we were there, the problem persisted two days later though. The internet is average speed but randomly blocks websites for a period before allowing access again. Skype calls dropped out. Bed was two large singles pushed together. This meant a gap (that can widen, they are not fixed) in the centre. Mattresses also were quite soft, almost sagging - this might be suit some, but I woke with back pain because of it each morning. Rooms get quite cold and the oil heater provided wasn't really capable of properly heating the space. The daily (except Sundays) cleaning was nice. Despite a sign saying they wouldn't, our dishes were even cleaned most days. However this was still a negative because on one of the days a some small food items were taken and one of our bags had been opened and looked in. We quietly reported this and we're bluntly told to make a formal complaint, not even a simple apology. We asked about a late check out, were advised that no one would be in the room so we could stay, but they would charge us 1/2 a nights rent to do so. When we pointed out we'd stayed 8 nights, wasn't it reasonable to not be charged for this, we were told that was the rule. They did offer to keep our bags in their office however. All in all, decent place and decent price for it. But be prepared for some slightly strange dealings with the staff.
This is an apartment and not a hotel room. So you get more for your money.
Hard to fine the building, no signs
If you prefer being in a very nice appartment instead of a small hotel room, this is the place to be in Santiago! We enjoyed our stay there very much!
Great location, excellent value for money. The staff were very helpful and I could not fault ChileApart. We also used their driver, Marcos, who was friendly and reliable.
The staff were excellent. Very helpful and friendly, even encouraged and helped us as we tried to speak in Spanish with them. They were knowledgeable and helpful with recommendations. The apartment itself was very comfortable and had everything we needed, as well as being in a great central location.
Atención, confort, seguridad, ubicación.
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