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Merced 562, Oficina 819-A, Downtown Santiago, 8320148 Santiago – Show map
Excellent location – rated 9.4/10! (score from 314 reviews)
Rated by guests after their stay at Chileapart.
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314 verified reviews
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Chileapart's staff speak: Portuguese, Spanish, English
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Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is needed) and costs USD 15 per day.
Vending Machine (snacks), Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Laundry, Suit Press, Daily Housekeeping, Fax/Photocopying
Convenience Store (on site), Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Portuguese, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged USD 20 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Chileapart accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on local tax laws, Chilean citizens (and foreigners staying more than 59 days in Chile) must pay an additional fee of 19%.
Please note that for tax exemption foreign travellers must pay in US dollars and have to present the migration card they are given when they arrive to the country.
Foreign business travellers, who require a printed invoice, will also be charged the additional 19% regardless of the length of their stay in Chile.
This fee is not automatically calculated in the total costs for the reservation.
Please note that check-in and key collection take place at: Merced 562 Office 819-A, Santiago de Chile 8320148.
Based on 314 reviews
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Can only check in at 2pm, no flexibility, though are able to leave luggage in the office if you arrive early.
Location was excellent value was excellent
a bit clumsy checkin with having a seperate doorman from the actual apartment checkin, but a small price to pay for the value.
Really great location, right near downtown and in the excellent Bellas Artes neighbourhood. A short walk from Lastarria's bars and cafés. And literally next door to a big Lider supermarket. For self catering it is quite well set up - decently stocked kitchen for pots/pans etc. with a oven and good gas stove, only thing missing was a toaster.
Hot water is ok, but intermittently it would not get past warm. Someone came to look at this while we were there, the problem persisted two days later though. The internet is average speed but randomly blocks websites for a period before allowing access again. Skype calls dropped out. Bed was two large singles pushed together. This meant a gap (that can widen, they are not fixed) in the centre. Mattresses also were quite soft, almost sagging - this might be suit some, but I woke with back pain because of it each morning. Rooms get quite cold and the oil heater provided wasn't really capable of properly heating the space. The daily (except Sundays) cleaning was nice. Despite a sign saying they wouldn't, our dishes were even cleaned most days. However this was still a negative because on one of the days a some small food items were taken and one of our bags had been opened and looked in. We quietly reported this and we're bluntly told to make a formal complaint, not even a simple apology. We asked about a late check out, were advised that no one would be in the room so we could stay, but they would charge us 1/2 a nights rent to do so. When we pointed out we'd stayed 8 nights, wasn't it reasonable to not be charged for this, we were told that was the rule. They did offer to keep our bags in their office however. All in all, decent place and decent price for it. But be prepared for some slightly strange dealings with the staff.
This is an apartment and not a hotel room. So you get more for your money.
Hard to fine the building, no signs
If you prefer being in a very nice appartment instead of a small hotel room, this is the place to be in Santiago! We enjoyed our stay there very much!
Great location, excellent value for money. The staff were very helpful and I could not fault ChileApart. We also used their driver, Marcos, who was friendly and reliable.
The staff were excellent. Very helpful and friendly, even encouraged and helped us as we tried to speak in Spanish with them. They were knowledgeable and helpful with recommendations. The apartment itself was very comfortable and had everything we needed, as well as being in a great central location.
Atención, confort, seguridad, ubicación.
Central location Cooking facilities Comfortable beds Small sitting area Laundry Helpful staff
Excellent and convenient location, comfortable accommodation
Had to wait very long for the elevators - even though there were three per tower! Also, they should place clear warnings by the light switches in the stairwell that the lights are set to go off after a short use - so one does not find oneself in the pitch dark in the stairwell.
Secure, close to all the attractions and restaurants. Metro close by.
Can be difficult to communicate as staff have limited English skills. Need to be the sort of person who is able to cope without assistance
Good sized apartment in great location
Bit of an odd system, no suggestion that Chilepart were in the building from outside. Had to get through security (spoke no English) to office in one of the apartments where we left our bags as the apartment wasn't ready. When we returned it had moved to another apartment upstairs!
Awesome place, lovely apartment, stunning view, rooftop pool.
My apartment at Merced 562 was in a large complex of four towers with both residential and tourist accommodation. It is centrally located with clean airy common areas and good security. It is well priced and the rooms are cleaned daily.
No air conditioning in rooms and my room faced a busy street so it was noisey in daytime with the window open.
Great location, friendly and helpful staff.
The beds were uncomfortable and the pillows were so thin that they didn't feel like pillows. Woke up each day feeling sore.
The location of the building is great! Marko, the van driver was super! He picked us up at the airport and then we did a day tour with him that lasted 9 hrs. It was well worth the price. (They gave us a discount since we were staying at Chileapart.)
The apt windows face into a center square where 3 other buildings also face into. It was extremely noisy....all of the noise bounces off from the buildings. The second bedroom had bunk beds which barely fit into the room. We were unable to use the closet, as there was not enough room to squeeze between the end of the beds. We were traveling as 2 couples. We would have preferred a double bed in each room. Apparently, that is not an option.
Marco was helpful and organised a tour for us
a bit noisy
Excellent location just a few blocks from Plaza des Armas as well as the hip and trendy Lastarria Neighborhood
a nice, calm, practical, knowledgeable staff very friendly
bad information in the system of booking.com abpit the 24-hour reception desk, is only 8: 00-20: 00
We liked storing our bags. I especially liked their ability to get a driver to take us to our cruise ship in Valparasio. We didn't use the kitchen, but it would be nice if we had stayed longer or were with our family.
Wish more staff spoke English:)
Not considerate for their customers, did not mention they will be working there while we were resting. also, was not assigned to the room type I had Paid for
5 stars to the front desk team!
The apartment was perfectly located. Ideal to feel part of the city rithm.
The towels were kind of old and frayed. This could be very easily improved
The room was great! Nice view, and everything is availeble in the room. Very clean also. Helpfull staff
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