The main reason why we booked a room in this hotel was due to the hotel's profile on the website that said "private and free parking at the hotel, no booking needed."
However, in our last night at Puerto Montt, we arrived in the evening, and the receptionist said that there was no places available at the parking…. and that we should park on the street!
The worst thing was to hear from the receptionist that the streets around were "also premisses of the hotel". Very rude answer, and so wrong: the streets are public, and they didn't provide the service that they advertised!
We were so disappointed with the staff behaviour - they didn't even try to solve the problem, and they were very rude to us.
So, if you have a car and you need a parking space, you should forget this hotel. It isn't worth the price. We regret we spent our money on it.
The hotel is way too expensive for the service that is provided.
The room is ok, and mostly clean but the bathroom had a quite unpleasant smell (not sure if it was the water, or the room itself).
The breakfast is just fine, they provided plenty of bread but no fresh fruits or fresh juice.