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Merced 562, Downtown Santiago, 8320000 Santiago, Chile – Show map
Excellent location – rated 9.1/10! (score from 601 reviews)
Rated by guests after their stay at HorizonGroup Apartment.
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HorizonGroup Apartment's staff speaks: Spanish
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WiFi is available in all areas and is free of charge.
No parking available.
Elevator, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 1 year stays free of charge when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 601 reviews
Value for money
Show reviews from:
- Reasonable apartment - Clean - Easy check-in / check-out process - Great location
- Dogs barking at night in this neighborhood
nice apartment with great view and good location
arrived late at night besides i got the key of reception which was kind no infos such as wifi etc.didnt like much shower with curtains as they dont tend to wash them i guess.
Excellent location, wonderful terrace, good pool.
We had to wait for half an hour for folks to show us where to register. Rather awkward if you didn't know where the office was. Friends who booked in with us had no toilet paper, they had asked for twin beds.. never happened. Our fold out couch was old and worn.
I liked the good location.
I didnt like much the door person,
Wifi, location and general room was good! Did not get to try the swimmingpool but it looked very nice!
A bit messy check in, gave us first a room that had someone elses luggage in, and then a room that obviously had been smoked in. As we are non-smokers that was a major setback.
Close to many attractions and restaurants, modern facilities. Great value for the price. I will return.
There was lots of dust, so I took a towel and cleaned the closet shelves. And I washed any dishes that I used. This is not a hotel, so there is no one to call for problems. I had difficulty with the door lock after hours and almost had to sleep in the hall.
Good, modern departamiento, centrally located in an interesting neighborhood. Huge supermarket on the ground floor. Excellent WiFi-connection.
If you're unlucky, your appartment is location above a very busy street where traffic and partying people roar day and night.
Upon arriving there was no room available althuogh we had made a reservation and got a confirmation of it. That evening we talked to someone from the agency and she couldn't help us out at that moment. She sent us to another agency through Andes Hostel so we coulld have a rooom for the night. Next morning we went to the office of HG and were assured everything would be taken care off. Matter of fact all was settled without any more costs. Apart from the error with the reservation, no bad feelings about the staff.
A bit more cutlery (spoon, knives, .....) would be nice.
Lovely apartment but cleaniness left the place down. Great location though and right next to supermarket.
Was quite dirty in places in the apartment.
When I arrived after a mix up with my flight and eventually arriving well before my checkin time, the staff were excellent. They understood that I had travelled all the way from england and was tired. They gave me my room instantly. The room was emaculate with everything I needed. The staff were very helpful with anything I asked or needed no matter what time of the day it was. Ive told all my friends and family that WHEN I go back to Chile we will be staying here. Because I'll be bringing all my family back and this is where we will be staying. A brilliant hotel for if you was a solo traveller or with a friend, couple or family. Top ratings from myself
Nothing really I just hope like they promised they will give me 20% discount for when I go next time ;)
The apartment is great! I loved because I could cook, the view was amazing, the security of the place seems good and they used to clean the apartment everyday. Furthermore, the localization is good to, near to the metro and you can easily walk to Patio Bella Vista. Oh, and the wireless was fast and stable!
The staffs are careless. I had to leave a note to be able to communicate with then. Even more, they changed the administration to another apartment and they didn't warn anyone. You can send a email, and they will replay with 4, 5 months delay.
very close to various metro stations and city center
not hygienic - dirty bathroon, dirty dishes pretty noisy
Location, privacy, independence, comfortable..
Some days the cleaning lady did not come..Wifi did not always work.
Price, location, internet
Staff is kind, polite but doesn't return or give feed back of the required information, that was annoying. The appartment should at least have an extension to contact the staff and give more guidance (specially when specificly asked)
dirty, no heater
The helpfulness of the staff, the view, the location.
The room was Dusty and needed a good clean
housekeeping every day close to metro plenty of restaurants close by full grocery store downstairs very modern staff extremely helpful the list goes on...had a great 6 weeks here
kind of noisy from the streets
We feel like at home in this apartment. The cleaning and maintenance services were on a high level. The location is great.
I have nothing to say.
I don't speak Spanish for a start.i stayed here previously and had a lovley stay,couldnt fault the accommodation.however this experience was totally different.we arrived late at night after a delayed flight only to be given an apartment with a double bed and I had requested twin beds.the shower didn't work,so only bath option.the room was on floor 8,very noisy from street traffic and also a party in nearby room going on until 3am even though we were told that security were doing rounds to make sure noise was kept down.we had to move next day to another room which cost us time and messed up our day.i wouldn't stay here again.
the apartment was very nice,clean,spacious,good shower,good kitchen facilities,nice views,quiet.the location was perfect,very near to the plaza de armas and with a supermarket right next door.also very near to lots of good restaurants.great value for money.
the beds were a bit too soft.staff not speaking English was a bit of a problem especially when checking in and out.and trying to pay the bill was difficult as there was not always someone in the office.
Great Location Great staff, did really a good job either some didn't speak English , they are really really doing their very best to speak Spanish slowly and try to explain you what they mean. In the morning i had a breakfast prepared myself, i didn't have time to wash it would do that in the evening. But housekeeping did that for me. That was a great service i didn't expected ! So they really clean.
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