I believe many of these have to do with a) the property being on an island with extremely limited and pricey resources b) me being a brat and looking for four seasons type amenities on a holiday inn kind of budget, and c) having no comparison with the peer group on the island. The room first struck me as very basic - some walls made of compressed wood, small windows, wood paneling in the room... However, this all seemed luxurious to folks who stayed at similarly-priced places further away - so I warmed up to those. Plus, the place did feel like home even over my short two days' stay. Booking the tour with the front desk will net you a 10-20% higher charge, and the conversion rate was about 2-3% higher than the standard credit card rate - nickel and diming type things but given the locale, worth it.
Perfect location, half a block from the main street and central to everything - never took a cab. Very friendly staff, super-helpful even with unusual requests, beautiful grounds, pool, deck, swings, etc. I loved the hammocks and tree trunk table in my patio, and the room was quite spacious