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Coronel Santiago Bueras 121, Downtown Santiago, 8320117 Santiago – Show map
Excellent location – rated 9.4/10! (score from 84 reviews)
Rated by guests after their stay at Su Merced Hotel.
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84 verified reviews
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Su Merced Hotel's staff speaks: Spanish, English
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Ski Equipment Rental (on site)
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
No parking available.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Laundry
Safe, Non-smoking Rooms, Elevator, Heating, Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 1 year stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 84 reviews
Value for money
Show reviews from:
Featuring an outdoor swimming pool, a bar, and a terrace, Hotel Ismael 312 offers rooms with free Wi-Fi and cable TV in Santiago, 65 metres from Universidad Catolica metro Station.
Score from 115 reviews Wonderful
Featuring a swimming pool, a sauna and a fitness center, the Time Suites has apartments with kitchen facilities and cable TV in downtown Las Condes. El Golf Metro Station is a quarter mile away.
Score from 247 reviews Very good
Stylish accommodations with sauna and spa facilities can be enjoyed just a 5 minute walk from Tobalaba subway station on Isidora Street.
Score from 859 reviews Wonderful
Located 400 metres from Santa Lucia Hill, CLH Suites Santiago offers a self-catering apartment in Santiago. Free WiFi access is available.
Score from 81 reviews Exceptional
Really enjoyed our stay here. It was in a fantastic location near great cafés and bars and walking distance to all the historic sites. The back street is a bit rough looking at night but we had no problems. We could also walk across the bridge to Belle Vista. Breakfast and wifi good. Staff very friendly
Staff were very friendly and helpful. The evening we arrived was cold and the room was preheated in preparation.The restaurant downstairs served great food with good wines. Can recommend the seafood soup, enough for a main meal, was devine.
Staff were extremely helpful - our luggage had been lost by LAN airways and they very very helpful in assisting us in getting it returned before we flew out of Chile
The staff was always pleasant and helpful. The hotel is centrally located and well-maintained. The bathroom was well-appointed, and with nice toiletries. Finally, a lodging facility that "gets it" - two luggage racks!!!!
The rooms are designed for those who have very, very little to unpack and store in the room. More storage space should be made available in the room.
Perfect location, walking distance everywhere - staff were super friendly and helpful when organising things
Great location. Staff extremely helpful at all hours.
Looked a bit scruffy from the outside when we arrived at 4 in the morning - but the inside is modern clean and had everything you need,
The friendly helpful staff who spoke excellent English in most cases and went out of their way to ensure our comfort and enjoyment. The hotel is in an excellent position for resturants, bars etc.
Location, design and staff quality.
Perfect (i.e. central) location for discovering Santiago. Helpful staff at reception desk; some fluent in English. Recently built ("new" as of 2013 ???) hotel. Fresh, modern, relatively spacious rooms. Good beds and mattresses. Comfortable bathroom.
The (double) rooms facing the park (offered in e.g. Booking.com as "room with garden view", or something like that) are actually facing a park AND a 3+2-lane street (Merced), resulting in an unacceptable street-noise level from cars and, in particular, busses. We found that, to ensure a good night's rest, GOOD ear-plugs are absolutely mandatory in these street-facing rooms. The third floor (on which we were staying) has two of these street-facing double rooms, but appears to also have two double rooms that are facing sideways (i.e. not directly facing Merced). The latter rooms might be quieter. Breakfast has to be pre-ordered the night before; this is in principle a good system. However, the servings are small, and for three consecutive days our toasted bread was so carbonized that we had the impression that the toaster was in need of replacement.
Really excellent staff, went out of their way in the face of an illness, couldn't be nicer.
No problems at all.
very clean, comfortable and roomy with lots of extra touches eg selection of pillows, huge fluffy towels, decent hairdryer. Great location in Lastarria area of Santiago so easy walking access to all key sites plus restaurants and coffee shops. Hotel also has excellent small restaurant and as solo female traveler this was a great choice for my evening meal. Staff all very helpful. Wonderful find.
Can be a little bit noisy at night in street especially on a Friday, but as there is a window to open/close and air con this was not a problem
friendly, very helpful staff; lovely location, cafes and restaurants nearby;
a little bit of street noise overnight Saturday night
The staff was excellent We arrived early and they rushed to get our room ready The location is wonderful and in walking distance of many great places to drink and eat
Small hotel in great location, helpful friendly staff, nice attention to details with amenities in room, complimentary drinks on arrival. Dinner and breakfast both excellent.
Nothing really- but room a little on the small side.
Loved the location, quiet street but only a block away from lots happening. Loved intimate size
Friendly staff. several of the desk clerks speak very good english. Clean and modern rooms
Depending on the shift, the front desk clerk may or may not speak English. No concierge. Ordering breakfast was confusing.
The location,the staff,value for the money.
The tv remote and the safe had problems but it was not much of a problem.
Can't say enough good things about this hotel, but fantastic service and hospitality.
Great location and service. Very accommodating.
Great location,most sights in walking distance.
The new ears eve menue was extremly expensive,in comparison to what some high end restaurants in various countries charge. A little noisy .
Location was great
Staff only ok. Ditto the breakfast.
Staff were freindly and helpful. There are only nine rooms, so it, s a much more intimate experience. Great lounge area, always seemed to be empty.
This hotel you cannot but love. Young extremely dedicated staff that does everything to make your stay perfect. Superb breakfast. Conviniently placed in the center of the city close to a park. Tastefully decorated rooms and restaurant
Rooms were clean and spacious.
Some street noise and interior building noise.
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