Capital Hotel Beijing  

the location is fair. Treatment by reception staff was not good. Check in took 40 mins, Staff member at the 'Information' desk could not give us any information on buses, subeays, trains etc. Staff were abrupt and rude.

Treatment by reception staff was not good. Check in took 40 mins, Staff member at the 'Information' desk could not give us any information on buses, subways, trains etc. Staff were abrupt and rude. My partner got food poisoning from the restaurant that was also totally overpriced. did not recieve any assitance from the concierge on arriaval or departure of the hotel. Also, I booked a double room but got a twin room. beds were uncomfortable. I would not recommend this hotel. Totally overpriced and terrible staff.

Free upgrade to a suite.

Very hard beds. Be warned!

The bed was a bit hard ... Does not feel like I was in a luxury hotel stay...

The location is excellent. Very close to Tiananmen Square and othe city centre sights.

The hotel is a little dated and could use some renovation. The beds were quite hard too.

The location is about the only things going for the hotel. In-room safe functioned as expected.

Carpets are 40 years old. My whole floor (non-smoking floor) smelled bad. Hair dryer is from 1970'S. Shower flooded multiple times all over bathroom....complaints to management went unanswered. Coffee is equivalent to 7$ ea because "it's five star hotel". Moldy/dirty shower- mat was taken out of the garbage and replaced on the shower floor 3 days in a row. (Putting something in garbage means it's garbage especially if you cover it with used Kleenex). Windows don't open so you are stuck with moldy stale smell of room/floor. Bed was as hard as a wooden plank (they did put some extra blankets down which made it mildly better) but every time I turned on my side during my sleep I'd wake up with a numb shoulder/arm. Two stars is very generous!!

Location was quite good being near the railway station and attractions like TianAnMen and WangFuJing.

No free wifi, actual hotel was not as well maintained as depicted in the pictures. Check out at 6am was a big turnoff with a long line of customers waiting to check out and only one lady processing. When asked to open more counters, the response was that there is only one check-out personnel on shift at that time.

The closeness to the major sights that we wanted to see, hotel was beautiful, and staff was very friendly.

Near to Tianiman Square Large room and hotel clean

Staff could have smiled more. The hotel itself was fine but it seemed to lack a degree of 'atmosphere and warmth'

We liked the location of the hospital and the quality of the hotel room. The Forbidden City, Tiananmen Square, metro station were quite nearby walking distance 10 minutes. Also Qianmen square, where all tour buses depart to the Great Wall was closeby. Even though it is a nice 4-star hotel, breakfast was not too well, so we were happy with the bakery down the street. Good hotel for a 4 to 5 day stay!

I did not like the possibilities the breakfast offered, quite narrow. Also in these days it is outdated to ask 20 RMB per hour for internet usage.

Room was clean and quiet/ beds and linens were good and bathroom was fine/

Food was so,so and very pricey/ coffee, including very expensive latte in the lounge was terrible/ don't bother ordering wine in China-it's not just this hotel- there was no where in China that had a good wine/ I also did not like the fact that the hotel had me sign a credit card receipt for 3000rmb as a deposit when I arrived / they did not give me any paper confirmation that this was cancelled or reversed when I left, so I can only hope that I won't have to hassle with the credit card company if it appears on my bill/ The desk personelle spoke English, but not well enough for me to feel comfortable about these transactons

The response to requests was quick and efficient.

The check in / check out process was slow and disorganized.

We had a very pleasant stay at the Capital Hotel. Very friendly and helpful staff. Decent English capabilities. The room was large, clean and very comfortable. For westerners unused to the hard chinese mattresses they even provide feather mattresses to overlay. The hotel is located within walking distance to Tiananmen Square, Forbidden City and Wangfuqiang Street. You will get great value for your money.

Essentially nothing serious to complain about. Maybe only that the hotel's restaurants are not affordable at all for a young couple. However, you will find great chinese food all around the city center.