The staff performance is terrible, especially in the Venice restaurant (they don't know how to serve wine, food, clean tables, approach a guest, ...). Also, the frontdesk-staff, especially the concierge, is terrible: for the transportation to the (Shenzhen) Airport they offer you a "hotel-taxi", which is basically one of their friends running a "black taxi" with rip-off fares!! And they don't provide you an official invoice! When I demanded an official taxi, this seemed to be impossible. But once I got it, the concierge had a "conversation" with the taxi driver about the fare and his cut. Of course, I didn't want to pay this, but then the taxi driver was driving me on small roads around the airport so that I missed my flight. In short, a total rip-off, which is run by the hotel-staff!!!! TERRIBLE!!!
The only good thing about this hotel is its location - it's just across the street of the exhibition grounds.