Best Western Shenzhen Felicity Hotel    

Friendly staff

Visibility of the hotel for new guests very hard

location

until my trip they block me a lot of money like ....warranty ????

Tv channels ok Location Glad they have moved the buffet to the front ! Glad that I was offered a senior discount on my meal. Yes, I would like to receive emails about member exclusive benefits. - I am a Exc member and got nothing !!!

The removal of the Top floor 25 dinner buffet and also asked to order something when I went up to enjoy the sunset & view !! my God !!! Smokers on the non smoking floor !!! why does the cleaner not report this to the floor manager ? Rooms becoming very old and shabby. Food was always the same Lunch & dinner ! and fairly limited. No pastas, sauces, options, no fresh cooked or not told about it! Bath towels changed even when only used once! Not Eco friendly or economic ! no Toilet brush ! how can this be if the toilet is dirty do you wish your companion to see it too ?! Desk faced the wrong way - should be to the view !

It was a clean room and the toilets were also clean , I just stayed over night so did not use any restaurant or any other facility .

For the price they charge , normally in China the breakfast is included, but they charged extra for that.

Conveniently located next to station And shopping mall.

Stayed in the hotel 5yrs back. Needs a drastic change with the interiors. Old fittings eg.bathroom Small cramped room.

Location, although access to Lo Wu station was difficult due to flooding of walkways and faulty escalators outside of the hotel. Rooms were clean and a good size. Quiet and comfortable.

A few more English TV channels would be good.

the buffet, easy access and overall helpfull staff

bathroom, especially the shower was old and not properly functioning

Bed, location to the station.

I had to put down 1000rmb deposit when arrived which was not mentioned on booking.com the room wasnt ready after 7 hours even though I had booked weeks in advance. The facilities were all closed, the bars, club and salon. There was nothing available from the original description

the rooms are clean with a nice view

looks a little old

Clean room with all facilities incl complete stationary kit and very fast free Wifi ,next to station and can reach any place

The way the bell boys ask for tips was digusting, it is not that one doesnt want to pay, but to demand the tip and only will unload the luggage is not done

We stayed at 11 floor, rooms has big windows , overlooking beautiful view and nice Lake , Hong Kong borders

Far Away from city center

Good location, about 300 meters from Lowu station, direct train from Hong Kong (45mns). Large room, prefer the river side. Good internet connexion + wifi. Two massage centers (prefer the 8° floor) to get relax after long flight or long business trip day.

Old hotel, need to renew the carpets in the rooms, faucets and plumbing old who needs to be replaced/updated.

I like the lobby, restaurant and location

I didn't like room, very narrow, very old, bad bathroom, very old equipment in the fitness center

Location the only thing why the hotel still survive

Furniture, service and cleaning is too bad

Good location / opposite the train station. On a whole a clean, well maintained hotel with good staff.

Bathroom and fixtures are old. And not as per a modern 5star, but all of them in good working condition.

The location is good.

The hotel is quite old and the rooms needs maintaince. The breakfast is very bad and they dont have vegetarian food. The staff is also not cooperative. the only option they provide is tea and cut fruit for vegetarian. This was the last stay and I will never stay in this hotel again, nor will recommend to anybody vegetarian.

Location

Power outage for three hours. Missed wake up alarm

5 minutes walk to :Luo Hu, easy for shopping in HK

a little bit old

The location for lohu station/border crossing is very good. Staff are friendly and helpful. Book well in advance, and this hotel can be value for money.

The hotel is a bit tired and in need of a little care and attention. It now looks and feels dated, it's heyday being the 70's /80's.

Hotel location is great

It needs a good clean up and better care for the furniture. It looks really old and dusty

Breakfast time. Shold be longer (till 10.30)

LoWu port nearby location

Excellent value for money! Good lobby bar, very helpful and accommodating staff Good sized room - had a suite for a fraction of the price you might expect. Access is great and close to Lo Wu boarder crossing / train station to Hong Kong - very near to main shopping and plenty of restaurants in the locality. The foyer restaurant where you have breakfast is very good for a Western Traveller and offers a good selection.

The bed was a bit hard but they all tend to be in china as I have experienced anyway!!

Proximity to rail & shopping.

Some aspects of the room needed repair but were still functional.

The reception manager Eric Lee. He is very professional and he understands my every need.

Noise level. The rooms are not well insulated. We can hear voices and their activities next door. And the noise and talking from the corridor are very loud as well.