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Newest reviews for Grand Hyatt Beijing

  • Hermanto
      Indonesia
    August 27, 2014

    Location & facilities. Nice swimming pool.

    The room is small, and the bathroom is a bit old

    10

  • Muhammad
      China
    August 10, 2014

    Swimming pool

    8.3

  • Sagar
      United States of America
    August 5, 2014

    Go downstairs directly into the mall and exit onto wangfujing street. Excellent hotel, excellent staff, especially the crew in the lounge, excellent location

    10

  • Jaques
      China
    July 14, 2014

    Hotel is in a great location to many attractions and is a 5 Start Hotel. Would l stay here again and the answer is yes. We had a two room apartment which was very good. House keeping was very very good and only too eager to please which made our stay a very enjoyable experience. Staff at reception where very good and check in was very good, although check out a tad slow. Free Wifi was good to have. Restaurants were good, but with some issues with table service in one of the restaurants (Noble)

    Noble restaurant staff while very pleasant made the occasion not so pleasant. The staff were very nice, but being nice is not the only thing you need in a restaurant, they need to understand service. We ordered and we got one dish a good 10 minutes before the rest of the meal came out.... then we asked for plain rice which took 20 minutes to come out (we asked for this when first dish arrived) Then they hovered around us darting in and taking dishes that were not quite finished and interrupting out night... so some extra training required. My wife had not finished her wine and the waiter was trying to take the glass away... really poor form. And noting the wine pour was the smallest I've seen anywhere in the world!! The only saving grace was the food was good, but Management needs to employ mystery customers and look at the areas for improvement, as this could become a very very good restaurant. Wi-Fi does have some black spots, but generally very good. Front eating area on the right as you come through the main entrance of the hotel the service is what l would call 2* rate and some additional staff training is required and that their supervisors need to get on the ball to ensure 5* service. Waited 20 minutes for some ice cream... here was the order can we have two bowls of ice cream, l would like l bowel of strawberry and vanilla, and one bowel of chocolate ice cream, 20 minutes later we got one bowel with three scoops, you guessed right 1 vanilla, 1 chocolate and 1 scoop of strawberry… come on!!

    7.9

  • Stephanie
      Singapore
    June 22, 2014

    The pool was fantastic after a long day of walking and the spa treatments good too.

    Didn't like the older room format but pleased that they swapped us after one day to the newer format although it was quite a hassle.

    6.7

  • Anonymous
      China
    May 20, 2014

    restaurant Made in China, pool

    room was not available when we arrived well beyond 2pm and had to wait for one hour

    8.3

  • Luis
      Italy
    May 1, 2014

    Near the metro station, well located. Wonderful hotel.

    7.9

  • Theddy
      Venezuela
    April 2, 2014

    Two subways station at walking distance. Very elegant surroundings: Excellent shopping center just beneath the hotel. Staff very friendly. I was advised to upgrade to executive status and it was a very good value for the additional cost, around 110USD: you get breakfast for two and a good lunch (a little late though: 5pm) plus cocktails

    As everywhere else in China: bad internet speed (by the way it is free in your room)

    10

  • Anonymous
      Italy
    February 26, 2014

    The location is excellent. As for the rest, it is quite overpriced and I don't think it is worth that amount of money.

    I was in Beijing for business for for me Wi-Fi is extremely important. Awful service. I was told to switch to the 'charged' one. So, why are you offering a free wi-fi, if then it is not working?

    6.7

  • Marc
      Australia
    February 9, 2014

    Amazing room and facilities. The spa and pool were very relaxing

    The internet in the room was not reliable

    9.2

  • Weiwei
      China
    January 26, 2014

    The hotel presented a truly lovely panda toy Lounge bar is ok with a good choice of wine and alcohol.

    The cleaning lady forgot to supply water and cleaning bags all the time (during the 3 nights stay). Lounge bar waitress was rude to Chinese customers by checking each ID on one night and suggested the Lounge bar was available to hotel guests only, excluding their visitors. Not surprised to find that the foreign guests did not receive the same treatment.

    5

  • Anonymous
      Singapore
    January 3, 2014

    We had the two room suite and it was clean and spacious. Amenities were good.

    Staff were ok, not extremely helpful when we asked for directions.

    8.3

  • Anonymous
      Sweden
    January 2, 2014

    The fitness center

    9.6

  • Sukidchai
      Thailand
    December 30, 2013

    location

    breakfast to expensive

    7.1

  • Leslie
      United States of America
    November 25, 2013

    Great location. Nice ambiance!

    10

  • Bader
      Kuwait
    October 24, 2013

    - Great Location. - Accomodation rate is fare especially if the booking has been made enough time in advance. - Staff are so great... Friendly, Experts & very helpful. - Nice SPA. - Hotel has enough limosine cars. - Food at the club Floor are selective & sufficient.

    - Hotel needs to be renovated.

    9.2

  • Anonymous
      Russia
    September 26, 2013

    I stay every time ibeijing in grand Hyatt but this time the price was very high for the servos which they offer the personal not good train the food very bad special the breakfast I have eat only 2 times from the 4 days I think that next Tripp I go to change the hotel I believe that this hotel has thing to do with the level of Hyatt

    6.3

  • Khalid
      Qatar
    September 9, 2013

    Staff, Restaurants and location are excellent

    very expensive

    8.3

  • Anonymous
      Saudi Arabia
    August 28, 2013

    Excellent reception staff .the location is outstanding. Very clean hotel

    10

  • Karin
      Netherlands
    August 25, 2013

    Nice atmospher in the lounge, nice swimming pool, nice spa, good toerist information.

    Restaurant overpriced, bad service and staff.

    9.6

  • Anonymous
      Singapore
    July 27, 2013

    the room is nice

    breakfast sucks

    6.7

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